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September 2023 by Richard R.
This dealership, also known as LEADER Automotive. They mislead and lied just to sell a vehicle. I dealt with Kevin. The worst. They leave things out until you accept delivery of the vehicle. By then it is too late. Your stuck.
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July 2023 by Adam J.
IF I COULD GIVE ZERO STARS... I WOULD!I bought a brand new 2019 Chevy Equinox. It's still under powertrain warranty. Recently within the past year it's been having transmission issues. It's been brought to Chevrolet of Palatine on three different occasions. The 3rd visit, June 2nd, 2023, i came in and told them its having the same transmission issue. I asked them if they had a loaner I could use to get to work, like the first and second visit. They said no. However, once their tech drove the car and confirmed, yes, it's having the same transmission problem again, they then said yes we have a loaner. They lied the first time. Not a good faith response. Now it's been two months, and it's still not fixed. The vehicle is sitting on their lot with the brakes rusting and battery dead. I tried calling them for an update, but never got a clear concise answer, or they'll say "We'll call you back." On July 25th, 2023. A truck blew its trailer tire and hit the front of the loaner. According to the state troopers report, I was not at fault. I tried calling them but no answer. I finally got through and told them what happened. They asked me to bring the loaner in. Then they said they'd file a claim with my personal vehicle insurance. However, they also asked that I pay $1000 directly to them for the damage! No official damage assessment was even made yet by an adjuster. I wouldn't even have been in their loaner had they fixed my car in a timely fashion.... not have it sit on their lot for (2) months. This whole time, I've been paying my monthly payment on my car while I can't even use it. And time is being used up on my available powertrain warranty.
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July 2023 by Ken K.
Sold them my used car went fine except the extended warranty refund i was told 2 to 3 weeks for a refund then 6 to 8 weeks we are going on almost 3 months and they have never explained the delay the finance manager called me and said we would monitor this together and i would my refund by the end of the week and that was 2 weeks ago stay away
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December 2022 by Sam P.
my husband made an appointment for my car for an oil change/to check out my car for an AC issue. he had an appointment at 11 with Wayne.long story short, my husband ended up leaving because they kept giving him the runaround regarding getting serviced and no one was being proactive in helping him, including Wayne.
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December 2022 by Mitchell L.
Charged me $90 today for a oil change including a $10 discount.. Are they crazy? Normal total is around $65 (dealership price). They also left my engine bay filthy with oil.. First and last time coming here..
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November 2022 by Gomer P.
Luis in Service really assisted me when I was in a bad situation. I realized that my tire was low on air and when I checked it there was 10 psi. The worthless machine at the Shell station failed to function. As I had to be with a client in less than an hour I drove across the street to Chevy and told Luis I would pay what ever amount to get some air in my tire. Luis said that it was no charge and proceeded to have a very friendly technician check and air up all my tires on a very cold day within 5 minutes. I do not even drive a Chevrolet. Luis was a life saver. Give that man a raise.
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October 2022 by William R.
Folks, this comes with a warning about purchasing a vehicle from Chevrolet of Palatine. Chris gave me my finance apr and I had communicated to him that I was going to check my credit union rate. The rate Chris gave me was 6.9%, my credit union came in at 4.5%. I told him this last night. I again told him that I was waiting back for a call from credit union. Nothing was said at that time. When I called Chris back to let him know of my approval and to make arrangements to come and pick up the vehicle and that I would be financing it through my credit union. Chris at this point said that his dealership was not accepting outside financing. I asked if that is because the dealership makes money off the financing as well, and Chris confirmed this. I then told Chris, that he should have explained this to me before I had applied through my credit union. I then expressed dismay to him for not telling him, and Chris's exact words were, "Well sir, if you want to play the victim," I thought Chris would have accepted ownership over his actions, but this never happened. it's sad when hard working people are trying to save money and they are called "playing the victim." Chris was the deciding factor in me NOT going to Chevy of Palatine. I hope it will be your as well. Chris made it very clear, it is not about the customer, in fact it is about the money. Chris, thank you for showing your true colors before I purchased the vehicle.
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October 2022 by Matt D.
Went there to look at a certified pre-owned suv. After the test drive we sit down to talk numbers, and see that a ceramic clear coat and interior protection plan is "not" optional. They also included delivery charges for a "used" vehicle. They came back and removed the delivery, upped our trade in, but refused to remove this exterior/interior spray on surface protector. And tell us that the website was wrong this is not a certified pre-owned. Just a used car and tact on an additional warranty without giving us details about it. We got up and walked away. After the manager said they couldn't honor the certified pre-owned, after he contradicted himself as saying it is just a warranty. Which we could just buy one.
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February 2022 by KL J.
I posted a review of this Dumpster Fire over 6 months ago and it looks like several others have followed with the same negative experiences. Predatory lending, high pressure sales tactics and selling services that are never delivered is what this place is all about. Chad the sales manager are you listening ? Digital T I am waiting for your sympathetic Cannes response.
