-
February 2024 by X X.
THE WORST PLACE EVER! If I could give negative stars I would. My PUPPY was emotionally scared after going there for both daycare and grooming. I brought my PUPPY there so he would be able to play with other dogs and get socialized (the whole point of doggy daycare). I later learned my PUPPY was being locked up where the groomers worked so he was now terrified of people and being stepped on when you walk near him. He cried when I dropped him off and the woman at the counter said that is normal but he would be fine once he starts playing. I now know he was crying because he was afraid to go there. My heart is broken and I feel so guilty that I didn't protect him but I did not know this was happening. Also, the dogs have no outdoor area to potty so they all go in the facility which is both unhealthy for the dogs and reverses any progress of potty training. As it relates to grooming; they shaved my PUPPY'S face and body! When I compalined to the owners, they lied and said he was matted and needed to be shaved. My dog was being groomed every 4 weeks at his previous groomer so this is completely untrue. When I learned what was going on with daycare on top of the grooming issue, I voiced my displeasure to the owners and was told that they didn't want my *$(%@)* PUPPY there anyway. Are you kidding me right now?! In my opinion, they are not animal lovers; they are only in it for the money. If you love your dog, I would not recommend bringing them there. BEWARE!
-
January 2024 by Grace K.
If I could give no starts I would... 1) when I was greeted with my dog, she asked what I would like done and I stated just a cut and wash. I knew she was slightly matted, but this was the earliest at any groomer I could get her in anywhere and I didn't want her to get worse. She took my puppy and I had to ask her when would I know they were done? Would they call? Text? I got the response "oh I guess we'll call you, yeah." First red flag 2) I dropped her off at 11am and scheduled a dentist appt for my son at 12, thinking after we're done at the dentist, a couple hours should be enough time for them to be done. I called and asked at 1pm if she was ready....they had just started. I was immediately panicked, she's an anxious adopted dog, what was happening to her that whole time she was waiting? Why didn't they just say they weren't ready at 11, bring her back at 1? They said she would be ready at 2. 3) I picked her up and she was completely shaven, to the skin. They didn't say one word to me about her or apologize for the wait. The lady asked for my card and handed me the dog. 4) 3 days later my dog has had bloody diarrhea and no appetite, vet says she has contracted Colitis probably from a community water bowl, exposure to an unclean environment or another dog. Of course that would happen! Who knows what was happening the whole extra hour she was there. Simply disappointed by the entire experience and heartbroken for my pooch. I have seen biscuits and bows in my neighborhood since I was little.
-
January 2024 by Brittany T.
My senior dog has been going to Biscuits and Bows for few years now. His haircuts have always been less than desirable, but I never minded as long as he was safe and happy because hair grows. Today, my dog came home with dried blood on his paw and two warts opened up. The groomer, Denice said that happened from irritating his wart while holding it. The owner, Karen was very argumentative and defensive. My senior dog was abused before I had him. I told them ahead of time he had cysts, warts, and is mostly blind. My dog has been going there for years and they never mentioned that he was difficult to groom. While I understand that with age dogs may change, the groomer told me he was like this the last time too. I feel like that should have been mentioned to me. I feel like as professionals they should have apologized profusely, made me aware, offer to have a vet look at it, give me a refund, say I can come and sit with him next time, etc. Instead, I was argued with, repeatedly told it was not an injury, but an irritation. My dog was bleeding. Blood is an injury to me. Frankly, I don't care if he was not cut, he was still hurt. I felt very disrespected and uncomfortable speaking to the owner and the groomer. Through some argument, the owner did give me a full refund, but responded by saying, "a refund is all you wanted." What I wanted was compassion, safety, care, empathy, respect, and kindness. I will NEVER go here again. I suggest you don't either.
-
December 2023 by Shelley Mijares
We are so grateful for Biscuits and Bows and their staff. Our dog, Neo, gets excited as soon as we turn into the parking lot. They take great care of him and he gets the play and socialization he needs.
-
December 2023 by Sean
Just brought back my dog from grooming and as soon as we are in the house I notices a spot on his back and it turned out to be flea!!!! My dog has flea protection thankfully but to have him come from grooming and bring back a flea is just disturbing! I’m beyond words and really disgusted with this situation! Never bringing him there again!
-
October 2023 by Rod W
This a great place to drop your pooch off . Well priced too
-
October 2023 by Shannon O'Shea
Our dog loves going to daycare at Biscuits & Bows. They haven't steered us wrong in keeping him happy and social.
-
August 2023 by Paulina Barton
Great grooming and daycare for doggies. Great staff and friendly. They take great care of our dog.
-
August 2023 by Pete Rodriguez
Amazing with my dog who has seizures. Been going here for almost 6 years. Highly recommend. They are really good with the animals.
-
July 2023 by rich fanslow
Best place around ...
-
May 2023 by Juan Luis Guillen
They lied about the price 3 times, always charging more. They kept saying it was a mistake and still charged more. I never had a problem with them besides this.
-
May 2023 by jlg329
They lied about the price 3 times, always charging more. They kept saying it was a mistake and still charged more. I never had a problem with them besides this.
-
May 2023 by Charlie Kotcher
I’ve been taking my Golden here for the last few times. Did a real good job with a “puppy cut” that I had done since we’ve were moving to Arizona. Unfortunately we’ve moved so i won’t be coming back.
-
May 2023 by Khanittha J.Baum
Nice staff ,price is fair ?
-
April 2023 by K Bee
Fantastic!!!! Wonderful experience all around! Will definitely be back...the staff are so kind especially Karen and Michelle!!
