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October 2023 by Daisy
The pharmacists here lie to you. I got a new script for Vyvanse and on the app it said it was pending almost a week. When I called the pharmacist lied to me and said my insurance didn’t approve it. So why when I get ahold of the insurance they say it’s approved? Also, i was told months ago I could not refill my Vyvanse through the app, I have to call. Why is it when I requested a refill on the app again this time it’s ready for pick up?
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June 2023 by Michael Oleksiak
Thanks to the staff for getting me in and out quickly on a busy Saturday morning for a script called in overnight!
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December 2022 by Caitlin Brandner
Just wanted to say that I had a great experience at Walgreens in Ottawa this morning! I was at both the photo department and the pharmacy, and everyone was extremely helpful and kind. Great service on a Sunday morning right before the holidays, when these folks could instead be spending time With their families. Thank you so much!!
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September 2022 by Sarah Finley
I often wonder how many hours of my life I have spent waiting in the Ottawa Walgreens pharmacy drive thru for my medications. EVERY time, without exception, I wait for over 20 minutes in the drive thru only to be met by a rude staff member. Will be switching to CVS asap.
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August 2022 by Trish J.
I gave this FedEx drop off location a second chance today but the employee that works there in the mornings confirmed my suspicions. She hates her life and her job and anyone that disturbs her in the mornings with a package to simply drop off.
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May 2022 by Reen K.
My husband and I came to this location, and got our booster shots for Covid and it was a very quick process. Everyone in the pharmacy dept was really nice. The store is clean and also stocked up with medicine and etc that you will need daily. We will be back soon.
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March 2022 by Becky Boulden
Every time I come to this pharmacy there is a problem! Either they are out of a medication or you get sent away for another reason. Went for a scheduled covid test appointment and was told they don't have me scheduled even though I have a conformation. Was told to come back because they were busy. Not very good customer service here at all!!!
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December 2021 by Nesa Rieuf
Long story! Not enough room on paper to write my review. I would have to write a book! Unfriendly, They play God with your medicine. They want you to beg like a dog for it. They hang up on you to have to call back and wait another 20 minutes to answer when all you did was ask a question. They were treating my daughter bad. I pretended to be my daughter on my house phone. They hung up on me. I called them back after being on hold again for twenty minutes on my cell phone and said I was my daughters mother. They told me that they hung up on her because she was rattling on. Really? Little did they know, it was me! They were caught! All I did was ask the question why was we told last night that the medication wasn’t there and not going to be in till Monday or later and now it is there Saturday? The Lady was nasty at that drive through. Really? Ask a question and they hang up? Said I was rambling on? These people are very rude and cruel! My advice is to just go shopping at the store and stay far away from that pharmacy. There is other pharmacies out there. They have bad bedside manners there. Not people friendly at all. I want to have her prescriptions forwarded to another pharmacy but can’t because of the prescription. The next one she gets is definitely not going there. Don’t let them give you flu or pneumonia shots either. They got my muscle and I was in pain for four months and my doctor showed me how to do home therapy on it. That man that did it was no good. After this last incident with my daughter, I won’t dirty their door step again. On a scale from 1-10 , I give them a 0-
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October 2021 by Brian C.
I went to get a COVID test for my daughter, pre-registered her for a rapid test and they couldn't find paperwork first and then had the wrong test to be used on the paperwork. Told me I would have to reschedule. Have also recently screwed up 3 separate prescriptions and refused to fill one of them.
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September 2021 by Don B.
When I transferred my prescriptions from the Osco in Lemont to the Walgreens in Ottawa, IL they immediately changed my 30 day prescriptions to 90 day refills without notice. Then, when I recently got out of the hospital, the ER doctor called in a prescription for a bladder spasm medicine but he only wanted me to take it for 30 days. When Walgreens received the prescription they tried to upsell it to a 90 refill. They put my prescription on hold and sent the doctor a request to fill it for 90 days. When the doctor refused, the just dropped my prescription and pretended they never got the order. I have text messages from them, telling me that my prescription was delayed. When I went there to pick it up, they played stupid. So, now I'll go elsewhere. No points for you, Walgreens!
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June 2020 by Todd Swartz
Kind staff always willing to help with your needs!
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June 2020 by Tami P.
Worst customer service i have experienced. I called to check on the status of my father's pain meds, ordered by hospice, and was told they were in process, would be a half hour to 45 min. I showed up an hour later, they were closed! Due to potential riots...at 4 pm. They couldn't have told me that when I called? Showed up the next day, meds still weren't ready. REALLY??? PAIN MEDS FOR A DYING MAN! Unconscionable.
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February 2020 by Frank R.
Usually nott too busy but when it id you can count on waiting a while, went on a Sunday around 5:30pm and the front end had a long line, couple peope waiting at the photo counter and only one young lady so orking tHe fro ont register and not one other employee on the floor, ended up just waking out and went to CVS, unacceptable
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February 2019 by Amanda Rose H.
I give up trying to use this place. For a while I thought they were better due to some new staff but it is back to the same issues. I called in a refill Friday via automated teller & was told it would be ready Friday. I attempt to pick it up Monday only to be told they have nothing for me & that the script is a "no refill." The staff member said they do NOT check the automated messages about when the med will be ready or if there is a refill issue, so they do not call people when there is an issue. What the hell? So, Walgreens gives you automated service but does not follow through on the service. I Cannot tell you how many trips I have made to this Walgreens because of this ridiculous issue. Wasted time & gas. I strongly suggest you go else where. Fyi: I live in joliet and just called them to figure out what to do. Because they are human, they found a remaining refill for me on a different script number, which ottawa Walgreens did not even bother to do. It makes me wonder what qualifications the ottawa branch requires to work there...
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February 2019 by Hillary Ann
The pharmacy staff at the Ottawa Walgreens could be a little more nicer/friendlier.