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January 2024 by Katie Belle Trupiano
James was great to work with! He was responsive and helpful. He definitely sold me on my new VW!
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November 2023 by Mike Gerding
The problem was serious, and it was resolved and covered by the warranty. Great job troubleshooting and repairing! I was however without a car for a full month with no loaner car... very tough situation. I could have taken it to Naperville VW and had a loaner. I like to do local business if possible. Had I known it would be more than a few days, I would have went to Naperville.
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September 2023 by Eric Winter
From beginning to end George and the team took care of us. I couldn’t be more happier dealing with Sierra VW after dealing with so many other dealerships that were light years apart. Thanks! We will be back for our next vehicle when it’s time.
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September 2023 by Andy Lobo
Staff was friendly, courteous and honored VW partner purchase plan. Really enjoyed working with them.
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August 2023 by Diane Noder
The people in service department are so nice and helpful. Special thank you to Jess for helping me out!!!
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July 2023 by callie klotka
I chose my ratings based on my encounter with a single person at the service counter who did not seem to be happy with their job or just simply was irritated by my presence. I was kind and I limited my questions to one basic question which seemed to only irritate them more. I did speak to other people during my visit who were very pleasant. The service to my car was quick and painless, so everything else went great! I will likely make the longer trip back to Naperville VW simply due to this single service person who could not be bothered to do her job without an attitude about me simply existing in her presence.
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July 2023 by Da Bull
I made appointment via phone for oil change and tire rotation. My wife brought the car for this appointment. When checking in the passat she was asked what was being done. My wife didn't know what was to be done and apparently neither did your service department. The brown haired, tattooed female at service desk was extremely rude and unfriendly about this and my wife told her so!
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June 2023 by Pat E.
This dealership service department is HORRIBLE!!Took my VW Golf diesel in for fuel issues. Under warranty mind you. No loaner and they had the car a MONTH!!No communication unless we called. They cannot even diagnose the issue. They just keep replacing parts. We did pay for a new water pump and serpentine belt and were quoted a price ....went to pick up the car and the total was more than 50% higher with again. O communication of the increase. They then couldn't even wash it. The car was covered in bird shit. I received an email from the general manager asking me to call him regarding my review of their service department...I replied that they have my number and to call when they are ready to discuss a partial refund of the over charge. Guess what....no call...
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June 2023 by Bryan Scott
All staff we dealt with were kind and courteous. They all listened to what we were looking for and we not at all pushy in their approach to helping us wit the vehicle we were there to see. We had our financing all but finalized prior to the visit and had zero issues with the dealership pushing their preferred financing.
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June 2023 by Elaine Gloeckner
George was wonderful to work with, he made the entire experience enjoyable and really explained all the aspects of our new vehicle
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May 2023 by John Perryman
The dealership was respectful of the fact I could not just stop by since I live over an hour away. They worked with me remotely and even delivered the vehicle to my home. Great overall experience with this dealership.
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March 2023 by Aaron Ingold
My fiance brought my car in for a DSG service was sat in the waiting room for almost 5 hours then told that parts had not ordered the transmission fluid to replace what they had taken out and that the car would have to sit until the next day at a minimum while they tried to source the fluid over the next few days. They ended up getting the fluid sourced and over nighted, finishing the service as the department was closing. They did send her home with a nice loaner vehicle which is the only reason this is not a one star.
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February 2023 by ?
Took triple the service time than quoted n no update why the extended wait. I've had hit or miss service here. Leaving it at the shop means they will take their time and not call you back. Just so yall know. Good to see they don't care about customers and their jobs.
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February 2023 by Sheila Bayer
My vehicle was serviced and returned to us, but other than telling us that a fuel sensor was not functioning and telling us it would be about 3 hours without a loaner vehicle there was really no further contact toward us by service , and your dealership staff took care of us as always and got us a loaner until the car was done, I feel that this should go without saying that the service department could have done this but didn't. I really do like your dealership and have been doing business with them for 40+ years through various lots and the only problem I have is the lack of customer service in your service department. But overall I still give your dealership five stars.
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February 2023 by geno olivito
Great suv great sales and knowledgeable staff