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June 2023 by Pat E.
This dealership service department is HORRIBLE!!Took my VW Golf diesel in for fuel issues. Under warranty mind you. No loaner and they had the car a MONTH!!No communication unless we called. They cannot even diagnose the issue. They just keep replacing parts. We did pay for a new water pump and serpentine belt and were quoted a price ....went to pick up the car and the total was more than 50% higher with again. O communication of the increase. They then couldn't even wash it. The car was covered in bird shit. I received an email from the general manager asking me to call him regarding my review of their service department...I replied that they have my number and to call when they are ready to discuss a partial refund of the over charge. Guess what....no call...
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February 2023 by Michael M.
Buyer beware! We are life long Volkswagen customers. My wife and I flew from South Carolina to purchase a new 2022 Volkswagen mk8 GTI from Sierra Volkswagen. We paid over MSRP for this new car in March of 2022. Fast forward to January of 2023 we decided trade it in for a VW Golf R. During this process we were shocked to find out the new GTI had an accident on the carfax report dating back to December of 2021! This rear damage accident with another vehicle reported on the Carfax caused us to lose thousands of dollars on our trade. This accident was not disclosed to us. After contacting Sierra Volkswagen GM about this they continue to deny responsibility.
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December 2022 by Katherine T.
Communication is awful. The worst. Don't bother leaving a message in their service department. They will NEVER call you back. My car was there over a month and I had ONE phone call from them even though I called several times for updates. Do your best to go elsewhere. Here's what's crazy - my family bought THREE vehicles from them in the past 18 months. THREE. Total cost around 115k. When things needed attention we naturally went to them for assistance. OMG. Mistake. Horrible customer service. Try to head to the suburbs - ANYWHERE is better than a Walsh dealership. Come on Bill Jr.
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March 2022 by Melanie E.
Had an 11 am appt to get warranty issue done on my VW. They said it would take 2 hrs. Dropped it off and returned at 1:20pm to pick up car. No work had been done... car hadn't moved from where I left it. Service said they had no idea why it hadn't been looked at yet. We don't live in Ottawa and they did they could get it in now... at 1:20 if we want to wait for it... another 2 hours.... Terrible service.
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January 2021 by Aaron T.
AVOID at all costs! They stole almost $1,000 from me, and sold me a car with a gas tank that leaks if you fill it up. I'd give them zero stars if I could.They over-collected on my purchase and have been very shady with excuses as to why they have not reimbursed me. I bought a used CX5 from them in July. I'm from Iowa, but have purchased cars out of state with no problems before. They collected the sales tax and licensing/registration fees which should have been sent to my local DMV. It took months to get the title, even though I bought the car outright. (lots of COVID-delay excuses, and then they said the original lender still had the title tied up for some reason). I was patient at that time, but when the title finally showed up, they hadn't sent the money they collected for the sales tax, license, and registration fees. Almost $1,000. And the amounts on the paperwork they sent me did not match the paperwork I signed on the day of the sale. My local DMV called them several times and got no response. I ended up paying for it all myself since my temp plate had been expired for over a month. At this point, I had been handed off to several different contacts at the dealership, but finally got a hold of a George Honiotes, who sounded nice and when I explained what was going on, he looked into it and said, "oh yeah, looks like we need to cut you a check for the difference". MONTHS have gone by since then, and I've contacted him 2 or 3 other times, once he said he needed the manager to ok it, but they were out for two weeks with COVID. Ever since that reply, I've had no response from them. I'm filing a report with the Better Business Bureau, and if that doesn't do it, I guess I'll have to get more aggressive. I was also trying to get them to look at the leaking gas tank, but I'm guessing since they can't even get me the money they wrongly took, I'll never get them to fix the car. First things first. I would never have expected a good sized dealership like this to be so shady. Not when it's a clear cut case of them taking my money and not using it for what it was intended. Anyway, that's my story, so when shopping at this place, buyer beware.
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February 2020 by Aaron Koster
You will not find better help than Howard Tuttle at Sierra. I have now bought my third vehicle from him. We were working on finding a work vehicle for over two months. He would always send me vehicles I should look at and really helped me narrow down my search. On top of being a great salesman, I consider him a great friend. I can’t thank him and Sierra Motors enough for the great service!
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January 2020 by Rudy Cuevas
Great service department and staff, friendly and making you want to buy another vehicle, and of course, they don't or are not pushy.....
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July 2019 by Angie Christoff
Made an appointment with Matt. They came and picked my vehicle up and brought it back to me a lot quicker than i thought! Thanks guys!! Keep up the great work!
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June 2018 by Jason Majka
Scheduled an appointment to have my truck picked up & serviced. Truck was never picked up or serviced. Horrible service, incompetent service people, & no phone call to let me know that nobody would be servicing my truck on my scheduled appointment date.