Financial Plus Credit Union receives mixed reviews from its customers. Many appreciate the helpfulness of staff like loan counselors, who assist with issues and provide solutions. The credit union is praised for its professionalism, online banking capabilities, and security measures. However, some customers report experiencing poor customer service, citing rudeness from staff despite being satisfied with low interest rates on loans and credit cards. Overall, it is recognized as a significant institution in the Illinois Valley.
Very kind, always helpful and efficient. Also very up to date on scams and this bank has great security checks.
December 2024
Had an issue with my auto loan and Jennifer, loan counselor, was very helpful with helping me figure out a solution, and helped put my mind at ease
September 2023
Very professional always have my back, and excellent security in regards to credit cards and my accounts. Love the way I can pull up and keep track of all my banking online. No wonder you are one of the biggest institutions in the Illinois Valley. The
