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January 2024 by Ellen Odum
Excellent customer service from getting an estimate through to the completion of repair and pickup. Helped with the rental car setup and return. Quality work on my suv. Looks shiny and new. Highly recommend.
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January 2024 by Amy Michalski
CARSTAR was extremely professional, quick, and did a wonderful job with my repairs. Doug at Ottawa was responsive and helpful. Heather at Yorkville helped me with an extremely tough insurance company and coordinated everything. They all went above and beyond to help me fix my new car!
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November 2023 by JayBob Red
I've been to Carstar in Ottawa twice. Both times I have been satisfied. The most recent time, I was actually very pleased with them. My car is a 1996 and has discontinued parts. They went above and beyond to find the part that was needed to get my power window working again. The price of the parts and labor was good. Lower than expected. Thanks to Doug and the Carstar team.
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November 2023 by Derek Dobyns
Class act all the way. Wouldn't go anywhere else. Estimate with little waiting. Kept up on progress went way out of there way. Doug was amazing. Service is foremost and showsServices: Painting
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November 2023 by Stephanie Pace
I hit a coyote and they fixed my car promptly and handled everything!! It was the smoothest process I’ve ever had with an insurance claim.
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October 2023 by Cardia Smith
Car Star was truly amazing with fixing my vehicle. They had the work done and completed in less than 7 days. Rental waiting for me. Daily updates to make sure things were on track. 10/10 reccomend using their services!
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September 2023 by James Smith
We have had body work done to several of our vehicles. Recently the completed some work as a result of a parking lot hit and run. Our 2016 Jeep was not only done correctly, we were kept informed of the progress along the way. It's back to looking like new. I not only recommend the Ottawa shop, I would not take my vehicles anywhere else.Services: Painting
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September 2023 by Laura Mateika
After much difficulty dealing with insurance after my deer accident, Carstar changed everything! Incredibly friendly, professional and took care of everything for me, including having the car rental waiting for me when i dropped off my car. They texted me updates and even finished early. Car was super clean and ready to go when i arrived. So grateful they made a difficult experience so much easier. Highly, highly recommend to anyone!!
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September 2023 by Jen
The guys at CarStar were absolutely amazing thru my entire experience. They were fun and friendly. They answered ALL of my numerous questions. They were accommodating. I will definitely go back there for any future needs.Services: Painting
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August 2023 by Richard L.
Assistant manager, which they call Brian very rude and ignorant to my girlfriend while asking for an estimate left the place and took business elsewhere!! Must not need the business, told her unless she was having the work done there, was the only way she was getting the estimate???
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August 2023 by Nikki Rose
Carstar did an amazing job fixing my Highlander, after a deer ran in front of me, and ruined my entire right front end. They kept me up to date and made sure everything was stress free for me. They even handled my rental car return. They were always very nice and even cleaned my car before I picked it up! 10/10 recommend!Service: Body & Trim
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August 2023 by William Cranford
My experience at Carstar-Poplar was excellent. Customer service was above and beyond, the vehicle was ready on time and the repair was perfect. Highly recommended...
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July 2023 by Tamara Beutke
My car turned out great. Staff is amazing. Communication was awesome throughout the repairs. Added bonus was having my car detailed and looking like new when I picked it. They will definitely be my go to if needed in the future.Service: Body & Trim
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June 2023 by Jenny Foreman
From start to finish they made getting my car fixed after an accident super easy. The guys were friendly, helpful, and communicated the progress of the repairs through text updates. They even cleaned my car before returning it. Highly recommend them!Service: Body & Trim
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June 2023 by Alex Riveland
Had a couple of repairs done here in the last year. I always receive great service from a friendly staff. Even when I've had an issue that wasn't directly related to their work they took the time to help me understand the issue fully. Highly satisfied with the repairs, highly recommend.Services: Painting
