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November 2023 by john Smith
Knowledgeable, friendly.
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February 2021 by Nicholas Bruhn
Great to work with. Fixed the transmission and replaced the front U joints/bearings on my 05 F250. Replaced the brakes/repacked the bearings (all 4) and rear calipers on my 99 Vehicross. Very fair prices, easy to work with, and great quality.
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February 2020 by Bri Bb
Ken knows his stuff!! Hes a busy person but takes the time to explain to you what's wrong with your vehicle. Hes especially good with transmissions!!!
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January 2020 by Caitlyn Newman
Whoever is in charge of anwsering the phone was very rude and hung up on me!
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March 2019 by Kat K.
Have been a customer for several years. They have always been honest and fixed only what I asked for. They have always completed the work in the time frame they stated in the quote they have given me. I am a very satisfied customer.
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March 2018 by Dave D.
These guys do know their stuff, however they invariably take longer and charge more than they estimate, and usually "find" something wrong besides what you went in for. They will shop around for the cheapest replacement part if you're on a tight budget. Only the owner has any customer service skills, the other mechanic working there is rude and a bit dense. Recently I had an experience that will stop me from ever going here again. We had a rather expensive repair, but it was ok because we'd gotten a large tax refund. We cut them a check but they didn't cash it for weeks, long after we figured they had cashed it. It came back NSF, but rather than contact us they sent us straight to collections, causing credit issues. Really not very professional.
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January 2017 by Bill Marsh
Overall our experiences have been great. Solid service, and never once have they over-diagnosed. These guys know their stuff.
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October 2016 by Kathleen Kennedy
I have been bringing my cars here for the last couple years and have great service!
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January 2016 by 31 Coupe Ford
I am not sure what happened on the bad review below. I have been taking cars and trucks to Ken and Steve for several years. They have always done right by me. Rates are reasonable and the work is high quality. Their work is by appointment which they hold to very well. If you want a drive through repair service go north and let the very little experienced kids take a shot. You may get lucky.I prefer the quality and experience that Allen Auto offers... Kevin Mikesell
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January 2016 by Paula Underwood
Allen Auto has always treated me well--getting me in as soon as possible, doing good work, standing by their work. I would recommend them. Tim Underwood
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January 2014 by A Sharma
I would rate this a ZERO if i could. This place sucks!!! The guy running the place a tall guy seems like he's on meth always figity and never direct. He diagnosed my car with a problem and it turned to be something else. Because of his stupidy i had to cough up the money for the parts and labor, but in reality it didnt solve my problem. it seems they only know how to work on redneck pickups and trucks. Forget about foreign cars or even anything domestic built after 1990. Waste of money, no technology no customer service no know how. Typical redneck repair shop in a small crappy town. DO NOT GO HERE save yourself money and drive to Morris and or Oswego. Your better off, OH btw i filed a complaint with the BBB and should hear something soon!!!
