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February 2024 by Mia L.
Yikes. Sharing the facts: I brought my daughter here for a contact lens fitting after being told that they cannot release a prescription until they teach her how to insert and remove contacts. We arrived and no instructions were given other than to watch a video on how to insert and remove them. No guidance was given. No introduction to contact lens handling or safety was given. No one was present to observe her and give feedback on technique. No one was present the entire time my daughter was attempting to insert her lenses. Staff members were sitting up front, not checking in on us. I was coaching her and giving her tips the entire time. I can't imagine someone doing this on their own without any guidance other than a video. Fortunately, I've worn contacts before and was able to help her. However, healthcare professionals should be teaching their patients and giving them instructions assuming they don't know what to do. They cannot be relying on family members or to do the work and teach them. They didn't even explain there were different prescriptions for each eye. They didn't explain the importance of using solution to clean the contact lenses. They didn't even demonstrate how to clean the contacts. My daughter finally got her contacts in. She had to read some letters on the screen with her contacts in. She got about 50% of it correct. The other letters were incorrect. She knows her alphabet so that wasn't the problem. She was not reading all of letters clearly. However, the optometrist said they were her prescription. I'm not n optometrist, but shouldn't she be able to see all the letters clearly with her new prescription? Overall, we experienced poor customer service, unsafe practice, and lack of support for patients. Would not recommend this place to others.
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February 2024 by MANUELA BRAVO
Excellent treatment and service.
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February 2024 by Kenny Koroll
Easy to make an appointment through the website. Friendly, easy-going, and helpful staff.
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February 2024 by Dan Shick
Employees were very friendly and super helpful. The doctor explained everything to me on the eye exam. It was a quick process and everything was great.
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February 2024 by Roman V
Finally tried VisionWorks after years at a small office. Apparently my astigmatism got worse so the prescription was drastic. I was asking to have my eyes rechecked BUT I took their recommendation of giving it TWO WEEKS. Happy to say, this was very true. Patience was the key!
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February 2024 by Misheal Salinas
The staff is so nice and friendly answered all my questions for my daughter's glasses and will definitely be coming back
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February 2024 by Bella Duran
Staff very helpful and courteous all the time !
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February 2024 by Lourdes Rendon
Everyone there is very friendly specially Kelly she provide exceptional customer service. Mr. Menconi is great he explained in detail my results and provide exceptional service.
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February 2024 by Veronica Sanchez
From start to finish everyone on the team was friendly, helpful and organized.
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January 2024 by Elizabeth jacobo
Great customer see!
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January 2024 by Shanna Tiongson
Fast and friendly service! Great crew!
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January 2024 by sandeep chugh
Expierence was excellent . Store staff( Maggie) is super friendly and nice and takes care of customers so effectively. Eye doctor is very helpful as well. This store is 100 times better than other vision work stores in the area.
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January 2024 by Saravanan
I have been coming here for more than 2 years now. Laurel has been customer friendly and always takes the extra mile to help customers. She ensures 100% customer satisfaction.
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January 2024 by Tim Hanson
Great association with everyone there!!!!.. Helped in everyway!
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January 2024 by Emily
I was able to get an appointment same-day and the exam was quick and efficient. Everyone was very nice.
