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March 2024 by TED ACHIRO
AMAZING!!! Excellent from start to finish. U-Pack consultant Kevin got me the best rate possible to include a senior discount (AARP). I used the service center in Amarillo, Tx. The driver on site, Mike, was extremely helpful. I reserved 15 feet of 28 feet. I only used 9, so U-Pack only charged me for 9 not for the 15. The delivery driver, I believe his name is Will, handled the drop off extremely professionally. My move from Amarillo, Tx to the Chicago area was great thanks to U-Pack. Do the math. U-Pack will save you money and time.
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November 2023 by Vijayakumar RK
100 % worth, true, on time, good support. Cost effective.
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August 2023 by Ches Thurber
I highly recommend the Pack trailer service. It is way cheaper than full-service movers, with flexibility over the size of your cargo, and honest and transparent pricing. Does your stuff take up more space than you thought? No problem, UPack offer s a clear and very reasonable rate if you use more space than expected. Even better, if you use less space, you get to pay less! Customer service staff was very clear and helpful, the trailer arrived on time for both loading and unloading, and the drivers were very courteous and helpful. I recommend hiring professional loaders on each end. A terrific service: this is the only way I will move going forward!
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June 2023 by Beth Swanson
First time user (and I have moved 9 times). Moved from Chicago metro to Detroit Metro. Used two cubes, and their moving service. It does take a bit more planning to make this all work. Getting cubes dropped, coordinating with packing teams, etc. But will save you a ton of money. Tips: have double the packing blankets you think you need to protect the furniture. Pack your boxes really well (with lots of padding). Buy the locks that can't be cut with bolt cutters in your cubes will sit in a public space like apartment complex. All in all a really positive experience.
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October 2022 by Gail Huesmann
I can not say enough about the amazing experience we had with U-Pack! Start to finish they made the move as seamless and easy as possible!
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June 2022 by Laura S.
I had a dining room set and other things I needed moved from a Chicago suburb to an Atlanta suburb. U-Pack seemed the best way to move it vs. a rental truck or other cube/pod options. It worked out in the end, but there were some minor bumps along the way. I signed up for a noon-4pm cube delivery since no one would be home until noon and someone is supposed to be home to sign papers and tell them where to put the cube. I got a call at 10am saying they were at the house and no one answered the door. I told him he was early and he said he was in the area, so he agreed to leave the cube on the street. One thing to note is that there are no reflectors on the cube, so we were concerned that at night someone might drive into it as it was parked on a residential street. They picked it up the day after I called, no issue there. For delivery, I was given the date of a Tuesday before 4pm. I called at 4pm when it had not arrived, and was told someone should have called me that it wasn't going to be delivered until the following day. I wasn't in a hurry, but annoyed that I waited all day for it. Next day, same deal, they never came and when I called they said they were on their way. But then a couple of hours later (6pm) they said the truck broke down and it was delayed until the following day (Thursday). I asked to be first on the delivery schedule so I wouldn't have to wait all day again. Finally it arrived Thursday. For pickup, online Sunday I requested pickup. They didn't pick it up until Wednesday. Not a big deal as it was in my driveway, but just annoying. So they were ok. I wasn't in a rush so the delays didn't cause me undue stress. The contents in my cube were undisturbed, nothing shifted, so I think they handle the cubes ok, nothing too rough. I had posted a few questions in Facebook chat for customer service and got responses within a few hours. I would use them again, just don't expect lightning service.
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January 2022 by Gene Dulski
Although it took an extra two weeks, everything was in fabulous condition and we appreciate the long haul from Alaska to Illinois. Thanks!!!
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August 2021 by Junie Sohng
Oswego team was punctual, courteous, and provided a great experience
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August 2021 by Deborah Wellman
Arrived when they said they would, Furniture was actually delivered sooner then we thought. Good experience.
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August 2021 by Joshua Gui
Recently made move with U-Pack upon recommendation by a close friend. Generally satisfied though their trailer arrived a day late than scheduled, both on origin delivery and on destination delivery. Compared to several other movers that I made inquiries to, U-Pack met my expectation best.
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April 2021 by Whitney Dutton
I had a long distance move from CA to IL and researched maaaany different methods to transport our items. Not only was the company effective and timely, but communication was clear throughout the process. Great value. Our items arrived safely and in good condition.
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October 2020 by Yvonne King
I had to change my dates several times and they were very accommodating. When the day finally arrived I still didn't know if I was going to be able to move until late in the day (due to personal stuff, divorce). I called and let them know it was a go at 2:30 and they had the truck there by 4:30! Very easy to work with.
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September 2020 by Stephanie C.
I have had a horrible experience with U-Pack from the beginning. I was supposed to depart California on Monday, August 24th once our trailer was loaded. I was told the trailer would arrive at my house between 12-4. The trailer did not arrive at my house until 6:30 p.m. I was unable to depart that night and lost the money we had used to purchase a hotel for that night. Instead we were forced to leave the following morning and complete our 13 hour drive in one day. It has been 3 weeks and I STILL have not received my container. U-Pack was very quick to send me an invoice and, once that bill was paid, I have not heard from them. They have transferred me to 2 different companies, one of which could not even find my container and now, I have been told that the container is available but they cant find the key to open it. It has been 3 weeks and we are still sleeping on air mattresses, living out of our suitcase, with NONE of our belongings. I would not recommend this company to ANYONE!
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April 2020 by B R.
Moved some household goods from Lemont, IL to Naples, FL. Outstanding service from every person in the process - from the initial phone call to inquire, drop off/pick up of box in Lemont and drop off/pick up in Naples. The entire process was coordinated and completed within 2 weeks. We made a last minute decision to use a relo box; the box was delivered the day after calling, picked up 3 business days later and delivered to Florida within 5 days. Would absolutely recommend U-Pack!
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March 2020 by Mark D.
U-Pack Moving operates as a very organized operation who's main concern is customer service. From the first phone with customer service representative to the pick up of the empty U-Pack cubes at my final destination, every representative I spoke with was friendly, courteous, and most importantly helpful! I recommend using U-Pack Moving for your next move. My original internet search was for "cheap moving company", I could have searched "best moving company" and not doubt would have gotten the same search results. Great job U-Pack and thanks!!
