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February 2024 by puneet batth
Slow slow slow
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January 2024 by Aly Xyder
I would give this T-Mobile store a zero if I could because the worse thing about any store is when the manager cannot admit that he made a mistake and then tries to be wrong and strong. Horrible service horrible bald lady manager and asian guy!!!!! Will never go to this store!!!!!
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January 2024 by Elaine Bryar
Absolutely terrible con artists. Completely lied about what they added to our phone lines. When I called to correct it, it ended in the wrong phone lines being cancelled, leaving me stranded in the middle of nowhere on Christmas Day
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December 2023 by Jill Tholl
This company is absolute garbage. My phone hasn't worked in MONTHS and they've done nothing about it. Instead told me the only thing that can be done is pay to upgrade. Horrible horrible horrible service. Do not recommend to anyone.Edit: they didn't even activate my new phone. Useless manager.
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December 2023 by Sukhvinder Singh
Very rude gaye
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November 2023 by Karen Boyce-Layne
I would give this T-Mobile store a zero if I could because the very worse thing about any store is when the manager cannot admit that he made a mistake and then tries to be wrong and strong. Horrible service! Horrible phones that stop working for no reason!
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November 2023 by Danielle Lewandowski
Andy was the sales associate that assisted me to upgrade my phone. That process was seamless. I also had a ton of questions about my bill and he took the time to explain everything and more. He was patient. He was kind and if you plan on visiting T-Mobile in Oswego and you want a friendly knowledgeable associate, ask for Andy. I definitely will be doing all of my business with this location.
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November 2023 by Polarcaine
They do what a store is supposed to and are nice, it's just that the plans and services are too expensive...
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October 2023 by Patrick Molkentine
There was a guy named Kyle that helped me did a great job.
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July 2023 by Maryann Young
Very nice and helpful employees. Willing to help u with any question u have about your phone
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May 2023 by Katie Sculthorpe
Jessica at this location is so friendly and helpful! I am so glad that we had her help us out with new phones
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May 2023 by ava shields
Heidi! i don’t normally do google reveiws but i have to give appreciation to Heidi in Oswego! she was so helpful and made the process of getting a new phone and switching everything from an old android a breeze! Her customer care and support is very appreciated:)
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May 2023 by Sunny Honey
Experience with Kyle,Ishmael and Christian all are VERY NICE people in store but a lady I don’t know if she is Manager she leave us behind and start dealing with another customer.Not so nice.
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April 2023 by bb30ful
So Rude! Walked in No one greeted us. 20 minutes later I believe her name was Rox said we’ll be right with you as everyone preceded with their customers she finished with hers and quickly walked to the back we thought ok maybe she was going to the restroom Nope! 20 minutes go by still didn’t come back by then we were both just annoyed will never come back to this location!! And we didn’t get any service!!!
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March 2023 by R Reid
Worst customer service experience Employees and Manager unwilling to help even tho their online customer service told me to speak to the manager at this store....Find another store or ..Buy your devices online from tmobile