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November 2023 by nunof yourbiz
I need them to check my car for a wobble and they inspected it told me the issue and it was in the same day . Very nice people and professional ??
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November 2023 by Sun Kissed Spray Tanning
I put some new Michelin Crossclimates tires on my 2020 Sonata.Steve was informative and easy to work with. I alway's appreciate when I get professional attention and informative information. It makes the buying experience comfortable and easy. Makes me want to come back in the future.His team had me in & out with 40 minutes.
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September 2023 by Rick Becker
Skip Discount Tire. These guys have treated our family extremely well. I have had to use Discount Tire corporately for the past 20 years. Overall they've done great but I know what to expect when I show up for a nail in my tire, getting new tires and the wait times that come with all this. This is where Suburban Tire excels, in and out within 20 minutes at times. Replacing a tire with no questions asked, obviously as long as you purchased the tires from them, and no pushbacks. Discount Tire will initially push back, and you feel like they were doing you a favor replacing a tire, that should naturally been covered by warranty. Again Discount Tire is a great company I just think these guys are a level above them.
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September 2023 by Tarazil
They were very professional and friendly. They explained exactly what needed to be done and why. Also, the shop was very clean and well organized. I was very impressed with the service!
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September 2023 by Steve Walsh
Suburban Tire has awesome service. Steve Chou kept me well informed and the technicians performed the service promptly and expertly. Very nice experience.
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June 2023 by Gillian Evola
Nicest people! They always do a great job on my cars! They have a bathroom, like no other! This is a tire and repair shop, but you feel like you are at a high end dress shop! Stave, great job on making women feel special and appreciated! I would definitely recommend this specific suburban tire and auto repair center!
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June 2023 by Kari Hess
Great service. Friendly staff. Fabulous work. Honest folks. The garage you tell people about when they ask "do you have a place that you trust?"
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June 2023 by Z K
Very prompt, professional, and courteous . I will absolutely go back and have them take care of rest of my cars.Steve was very professional, helpful and knowledgeable.
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June 2023 by Kathy W.
Absolutely incompetent group of people and scam artists to say the least. We took our car (2017 Nissan) for rear tire replacement and drove off without any breaks! After returning to the place, we were welcomed by John (Advisor), a typical used car salesman who rudely laughed at the situation the entire time I was speaking. John's story was that the mechanic had to take the wheel cylinder apart to 'look at the breaks' and at that point the hardware just 'fell apart'. Please keep in mind that they neglected to tell my husband that before he left the shop which means that they allowed for their customer to drive without any breaks on the car. That is pure negligence on their part. Essentially, the scam was...let's forcefully yank the break hardware so that the customer will be forced to fix the breaks in their shop. Again, we went for two tire replacements and came out with no breaks and leaking brake fluid. When asked to speak with the President, I was told that he is not available that day. When I inquired as to when the President would call me, I was told that they do not know - what kind of a response is that? The next day I waited for a call but never received one, so I called them myself only to hear yet another story from their General Manager, Bill who now claimed that their mechanic never touched the breaks/wheel cylinder and so on....so which story is correct??? Ironically, they also provided my husband with a quote of a single rear breaks repair before he departed - the one that they broke while changing the tire.I will be contacting the BBB as well as my lawyer as I simply cannot allow for these scammers to get away with this type of treatment. Sadly, as I read the reviews I am not the only one who was scammed in this manner. We will see you in court Scamming Suburban Tire Auto Care.
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May 2023 by Ram Berisha
Really nice, clean, professional. There’s a really nice kid and the desk, and a nice kid I think his name starts with a B. I wish I could come get a rim job there too! ??
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April 2023 by John C
Stopped by for an oil change today and wanted to recognize the manager, Steve, for his excellent customer service today. Thanks, Steve, for everything today. To you and your entire team, keep up the great work.
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April 2023 by Jennie
Friendly, quick, and affordable. Appointment was on time and quick. Staff was knowledgeable. They provided a free inspection with pictures to back up their inspection. They were not pushy which was Appreciated. We will definitely return with other car care needs.
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April 2023 by Jon Liska
Came in for a brake job and oil change. Recommended replacing rotors before even looking at the car. Added charges for unasked for vehicle inspection.Last time I came in for oil change and tire rotation on other vehicle neglected to torque lug nuts.
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April 2023 by Tony Madigan
The manager Scott made this a fantastic experience. He was so professional and courteous and efficient. Give him a raise
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March 2023 by ryan davis
I walked in with an emergency situation and no reservation, I talked to the manager and explained my situation. Instead of telling me there’s nothing he could do, he showed compassion and took care of me immediately. With customer service today at an all time low and the staff at most business acting like they don’t want to be there, this manager treated me like a fellow human. I don’t ever write reviews but this manager (Choi) I’m sure I misspelled his last name, helped me more than he will ever know and he gave me hope for customer service again. I recommend this place especially if you’re tired of being treated like a number.
