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February 2024 by Bri K.
I tried to do a return at this location and Michael was acting like a jerk! He was perplexed that I didn't want to do an exchange and that I didn't like the product I had bought. I had a problem with my receipt and he acted like it ruined his entire day that he had to look up my receipt (from a few days ago) by my phone number. He slammed down the scanner and kept huffing, angrily typing- it honestly scared me! When he couldn't find my receipt, I decided to just leave and I'll return it at a different location. Michael needs to learn better customer service skills asap!
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February 2024 by Aaron Reible
My kids love our weekly trip to check out the animals and critters, getting extra excited when there are new furry faces to look at. Reminds me of when I was a kid and our family would visit Noah's Ark in the Fox Valley Mall.The staff is friendly and lenient with our chaos, the other customers are happy to let us pet their dogs, and overall the store is well kept.We haven't bought a darn thing, but it's a fun place to hang out between wrestling and baseball practices. See you in the aisles.
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February 2024 by Samuel Rod
This location i always have a positive experience, Most of the time I do online order walk in the store to pick it up. However I wish they would be a little faster to get online orders ready. Been times where it’s been a 2 hour long.
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February 2024 by Jennifer Newcomer
Nala loves coming in. She says thank you for the treats! She also loves her new prescription dog food! Yay!
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February 2024 by Aaron Rivera
Nulo is the best dog food I've tried. it's very hard to find good brands because a simple "why is ___ dog food bad" and ____ dog food good" search is all biased opinions without real facts. and leads people to be misinformed. Nulo has been great and my dog has very healthy weight, also he sheds way less than he used to with name brand products. great store
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February 2024 by Federico Rojas
Excellent items for my pet.
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February 2024 by Nathaniel Perez
I went in today confused and lost on what I should feed my sick Chihuahua whom has a heart minor unfortunately but my vet told me I should get her wet puppy food. We went in today not knowing a single thing about puppy food the manager Vanessa took the time out of her day to explain every wet puppy dog food there was, she not only explained every benefit of each and every dog food she took 30 minutes to speak to us and help us out I definitely appreciate the manager Vanessa she is more understanding and knowledgeable than the yorkville location I will most definitely be coming back to this store props to Vanessa.
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January 2024 by Hanna Malm
Our baby goes to puppy daycare here a few times a week, and they are awesome! The staff is super friendly and knowledgeable.
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January 2024 by Wanda Faye
The Pet Hotel Concierge, Kandy, is attentive and engaging and knows the pets & their humans. Thanks Kandy.Friendly store associates and customers with their goregous fur babies. Overall a happy environment. Thanks PetSmart!
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January 2024 by Brian Sourwine
They have what I need and its a quick in and out.
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January 2024 by Anna Hurst
They were very helpful finding what I needed.
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December 2023 by Doggone
Clean store and friendly employees. Well stocked.
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December 2023 by Rick Henry
Nothing but great experiences here. Yesterday we purchased a fish tank that unfortunately was missing the filter. I called mainly just to check that it was supposed to come with a filter but Carolyn ( I'm pretty sure was her name) was extremely nice and caring enough to give us a 3 pack of filters for free. I can definitely recommend this location for their selection of products and above and beyond customer service.
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November 2023 by Fair Man
Previously I had no issues with Pet smart grooming in Oswego. However I witnessed Luisa one of the groomers handling a dog extremely rough. I informed the pet parent and won't be bringing my dog back. I have never had this issue with any other groomer here so it is very discouraging to see this.
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November 2023 by Isa Ruiz
I usually never leave reviews, but the gentleman I interacted with at PetHotel at around 6:30 pm was just so nice. I unfortunately didn’t catch his name, but he was super lovely and was very conversational!
