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February 2024 by Rob Brenart
Great experience getting shoes fit and ready to ride. Will definitely be back!
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December 2023 by S/V Full Send
Art was super helpful teaching us about the different style of bikes for over an hour, and he was very patient while we asked 1,000 questions. Thank you for helping us choose a great bike! We’ll be back for the annual tune up if not sooner!
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December 2023 by Chris Moran
100 percent awesome service !! Great products and service was phenomenal!!
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December 2023 by Judson Douglas
They are always very helpful. I highly recommend.
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December 2023 by James
Excellent and quick service every time!
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November 2023 by Jo Qu
They said they cant do this type of repair, I thought wow this must take some bicycle master. I had a friend biker who said he can take care of it, he made the adjustment in short amount of time. Should they be in the bike business at all?
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October 2023 by Kevin Kelleher
Salesman knew exactly what I needed. It is awesome to support a local business that is competitive with online shopping.We’ll definitely be back!!!!
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September 2023 by Debi
Best bike shop in the area. They are very helpful, polite and patient with all my questions. I highly recommend.
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September 2023 by Dan C.
I have a e-trike that I purchased last year from an online vendor. Problem is service. They are in California with no local vendors here in the area. I needed some basic works on the brakes and gears as well as general maintenance. Nothing with the electrical system was involved. Art Black and his staff did a great job om my bike. I wish I had bought the bike locally. Even though he did not sell the bike, he picked it up at my house, did a great job on it and delivered it back to my house in Sugar Grove. Great job Art and staff. I really appreciate your work.
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September 2023 by michael turner
Great shop. Fine workmanship. I'll definitely be a customer for as long as I own a bike.
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August 2023 by S B.
Payton, Oswego Cyclery, and TREK for the win! I wanted to #ShopLocal and I'm glad that I did. I purchased an FX2 from OC after doing much research on the web. I got the bike I wanted at the same price TREK was offering online. My test cruise on the streets and path by the shop went well. Since it was almost closing time at the shop I came back the next day to to purchase my bike. The following day while riding the bike I noticed something off about the way the bike handled. I rode it maybe 5-6 times, less than 50 miles total, the bike was still not tracking properly when I removed a hand from the bar to signal or reach for water. It did not feel safe. I took it in to the shop to have it looked at before expiration of the 30-day return policy. To my amazement, instead of telling me a bunch of BS they really looked at the front end and headset. According to Payton, they made some adjustments but the issue was still there. I received a call from Payton letting me know that, since the issue appeared to be frame related, they were ordering me a new bike under TREK's lifetime frame warranty. Nice! It is very reassuring to know that the Local Bike Shop and the manufacturer will stand behind their product. If you are looking for a new bike I recommend this store.
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July 2023 by Brando. Wagner
Great job replacing my rear derailleur and adjusting it! Great prices too!
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July 2023 by Ian Smith
I haven't ridden a bike in over 10 years. You may never forget how to ride a bike but I might have forgot everything else about bikes. Very helpful and I got a great bike!
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July 2023 by Matt Wildermuth
Had recurrent issue with brakes on one of the family bikes that exhausted my efforts at self-repair. The team at Oswego Cyclery figured out and fixed the issue within 24 hours for a very fair price. Confident of the same outcome when I take in some more thorny bike maintenance issues.
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June 2023 by Akira Poddutoori
Amazing service. They fixed the brakes on my bike within the hour
