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February 2024 by kathie villalpando
Very poor service!! Made an appointment for 9am and left my car for 8:30am. I called around 1pm to see if I can pick up since nobody has called the guy said “we haven’t got it in yet” I asked well should I call back in a hour? He said he’ll call me before they close at 5pm. UNBELIEVABLE I made an appointment and still they don’t know when they’ll get my car in? Should’ve gone to bell tires instead.
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January 2024 by Luke Sanders
Took 8 hours for front brakes (instead of 1), even with an appointment. Also, over priced ($650). Won't be returning. ??
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December 2023 by Monica Crum
Highly disappointed with level of service. Had to make multiple trips for the same issue; and each time issue became worse. Very frustrated with inconsistency and lack of understanding on part of personnel. Would recommend other tire retail stores/ vendors. Do not waste your time nor hard earned money when there are some many more efficient operators to choose from.
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December 2023 by Hector Ramirez
my appointment is at 10am for a tire alignment..its 11:20 and my S.U.V has not been moved inside...very disappointing,and unprofessional...I am very dissatisfied with the Firestone service in Oswego illinois...
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November 2023 by Priscilla Sotelo
Had to buy a new car. They lost a part of my hub cap which is a sign to me that they are not responsible. A week after I get a full check on my car it breaks down. I will never trust them again. Irresponsible, non professional, careless, bad quality. Absolutely horrendous.
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October 2023 by Adrian M
The oswego store have every poor customer service and they are very Rude. They dont care to work on your vehicle . Everyone avoid this placeService: Tires
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October 2023 by Dave K
I would recommend staying away from this place. We took our daughter's Jeep wrangler in for a low tire and oil change. While there, they broke the plastic covering on the wheel and now say they haven't been able to find a replacement. A week and a half later, I noticed her front tire was worn badly so I took it out and realized it was out of alignment (As a tire professional, I would think they would spot this while I had it in there in the first place). I set up the appointment for today (monday) because they were too busy yesterday. I left the vehicle there from 11:30AM until we had to call at 6:30PM (they close at 7PM). Upon us calling them, they said they won't have time to check the alignment and we would have to bring it in another time. One problem I can understand, but all of these added up, as well as the cost of this place, use their service at your own risk, I will definitely not be back!
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September 2023 by Shelby
Chuck was very hospitable and accommodating! We got a tire emergency handled quick & efficiently before work!
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July 2023 by Zach Zielke
Seriously avoid this place! Customer service is laughable. I brought my vehicle in for a week. They gave it back and didn't even look at it and told me to set another appointment. I confirmed that they would have someone look at it so I dropped it off a second time. Guess what, they didn't even look at it again. I set a 3rd appointment, called to confirm the day before (even though they said they would call me and never did) and, guess what. No one can look at the vehicle. The manager and Chuck do nothing but make excuses. Save yourself the headache and time. AVOID THIS PLACE AND GO LITERALLY ANYWHERE ELSE.
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July 2023 by Melanie Carr
Chuck is the best! Got me in right away and at a reasonable price! He is such a pleasant person to deal with, especially in the morning! Shout out to Chuck and his great personality!
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July 2023 by Carolyn Garrison
Amazing. Extremely patient and kind. I was so grateful that they were willing to fit me in even though they were short staffed that day. I've already told family and friends about the wonderful staff and service at that location.
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July 2023 by William Harrison
Yesterday i took my daughter's car there for an alignment and a guy at the front desk named Chuck was totally rude when my son's mom went to pick it up he was complaining about her license plate sayinghe couldn't see it and asking if she ever bought a sticker for the car that it was junk and he wouldn't put anymore money into it to get rid of it and it wasn't worth putting money into it he was very disrespectful ill never go there again or recommend the place to anyone. I don't believe he even knows how to work on cars.
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May 2023 by Keith Gumbey
If you’re looking for a touchless tire rotation, this is the place to go. I set up an appointment and brought our Chevy van for free tire rotation and alignment(lifetime). They then informed me later that i need some new parts for the alignment to be done to which I said no at that time and just do the rotation. To my surprise they did it within an hour after the appointment time and was ready for pick up. They usually take half a day when they do such. So when I saw the van in their lot, I already knew they did not do the rotation because the dirtier rims/tires are still on the front as they were and I had to confirm that they do the front to the back and vice versa. I made them aware and explained I know they didn’t do it because the last time I had something done on it before this was early last for a new brake job and it only makes sense that the front rims are dirtier than the rears due to dust accumulation from rotors and pads. However they still insisted that they did the rotation and mechanic’s explanation was some rims are just cleaner than the others. They tried to resolve it by telling me that they will do the rotation again and I made sure that it will be done the same day. I called them half hour before they close and I asked them if it will be done today which they replied yes. Unfortunately, they told me that it wont be done today and I have to set up another time. I expressed my frustration for waisting my time and for lying to me. I was told that a manager will call me the next day but they did not. I decided to come back the next day before they close to prove my point to a shop manager and he agreed with me that tires weren't rotated. It is just inconvenient for me to bring it back again to have it done and no respect for your time. This place do not care anymore unless they make money off of you. This was the first time that it happened to me after years of buying tires from this place. Buyers beware! Make sure they do actually do your rotation if your tires from them comes with free rotation. They could have convinced me if I didn’t see the obvious.
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May 2023 by Sean Shields
Jacob did a stellar job of figuring out all that was wrong with my Jeep. Then even recommend not fixing a couple of things right now, but later, to save me some money! Very impressive service from start to finish! I will be back!!
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May 2023 by Rose Gossett
Lug nuts so tight that we could not get them off to change our brakes. We were very loyal customers until this. Simply unprofessional. Thankfully we didn't get stuck on the side of the road with a flat.Service: Tires
