-
March 2024 by Megan C.
Women beware: This place is out to scam you. Went in for a tire rotation. I check my own tire tread, so I know that most are between 5-6/32", with one down to 4/32". Their manager checked me in, went out to do a walk around of my car, and came back in saying I needed new tires. I said no thanks, just a rotation. He proceeded to argue with me and say my tires were "at a dangerous tread level." I said no, they are not, I need them rotated, not replaced. He continued by telling me my better ones are in the back, and that's the safest place for them to be if the tread is so low. They flat out refused to rotate my tires. Next time you try to scam a female, make sure it's not one who has actual vehicle maintenance knowledge. I will never be back to this Discount, or any other.
-
February 2024 by Heidi Ralston
We worked with Erza for new tires. His customer service was superior and was able to help with everything we needed. Highly recommend this location.
-
December 2023 by Elizabeth J.
They have a dedicated line for checking the air in tires which is awesome. No charge. We went thru a couple of week ago and they were a little low. They filled them and we were on our way. Today the low tire pressure light came on so we went to discount. One tire was at 14 lbs so we didn't want to drive the car. They were booked up but made room to inspect the tire. There was a nail in the tire. They fixed the tire and didn't charge for the repair. Found out this is standard practice that they do not charge for tire repairs!! Again awesome and you can bet when we do need new tires we will go back to this location. We talked to three guys there and all three couldn't have been any nicer. I highly recommend the Discount Tire Oswego IL location.
-
December 2023 by Nick Majka
Discount has been my go-to place for tires for a long time. I realize that they aren't a local place that I can support, but over the years, you gravitate to certain folks at these stores that just know how to take care of you, and that means more to me than anything else.This location has a friendly staff for us since 2008, is convenient, and now that DTC has purchased Tirerack, it's easier to have DTC do the install, because the tires get shipped directly to the store. It's very convenient.The only thing I did not care for is when you purchase through Tirerack, they offer a free replacement warranty, and then DTC offers a LONGER warranty. Had I known this, I would have foregone the Tirerack warranty and just purchased the DTC warranty. Don't make my mistake.Lastly, scheduling via an appointment significantly reduces install time.
-
November 2023 by Jennifer Newcomer
Fixed us up fast, friendly and I'd always recommend. Thank you for watching put for us, our tire needed plugged. We thought. Find out its the original tire from 2015. The only one i didn't replace. Whew, we had a trip on the toll way into Chicago the next day. They saved us alot of possible trouble! Thank you guys! ?
-
November 2023 by Geoffrey Adler
Super friendly staff. They go out of their way to accommodate the customer. Staff is knowledgeable and receptive to questions and concerns.
-
October 2023 by Donna Jean
Jason was very helpful and did not dismiss my concerns. I made an appt online and was seen right away. My car was done in an hour of me arriving. Very satisfied this time.
-
October 2023 by Donna Rohde
Jason was very helpful and did not dismiss my concerns. I made an appt online and was seen right away. My car was done in an hour of me arriving. Very satisfied this time.
-
September 2023 by Nightmare Veronica
They got me in as soon as they opened and I was done in 30 mins. World class service.
-
August 2023 by Chris Dachs
Highly recommend. Staff are courteous and professional. Had a repair that required over an hour to fix and arrived ten mins before closing - they didn’t give me a hard time at all, treated me great, and managed to find and patch the puncture - all for no charge. These folks are awesome.
-
August 2023 by jeff york
Had nail in tire, just wanted them to patch. Tried selling me wiper blades, other stuff. Just wanted the tire patched. When i came back, they told me they had to replace the lug nuts on all 4 tires. I never approved that, but they already changed them all out. Most of them were perfectly fine. On top of it, they said they couldn't find the nail (which I pointed out to the tech) because they were looking at the wrong tire. This place was super shady.
-
July 2023 by Brendan McKillip
Super helpful and friendly staff. Great deals on tires and other services. And they totally hit their promised work times. I plan to revisit with my other vehicle.
-
July 2023 by Fed
I had the BEST SERVICE thx to Bruno for assisting and helping me get the right tires for my car. Except I couldn’t help to notice how RUDE his supervisor Brad was to his coworkers and employees as well as SOME customers.(5 stars for Bruno!)
-
July 2023 by Matthew Xu
Dishonor store. Sent my Model Y to have tire rotation, on April, 2023. Sales done a pre check for my tires and recommend to replace all 4 tires instead, I ack noted, but not now, will consider return after 6 month, only rotation this time. After one hour I return to pick up my car and find out nothing had been done, why I know? there's a scratched rim and the tire is slow leak, when I check my tires pressure, all 4 tires didn't move at all. Ask the staff and sales, they confirmed rotation was done, after I shown my argument that all 4 rims and tires was exactly the same as I droop, then they came up with other argument to my Model Y, cannot rotate between front and back because my Model Y is staggered. End up I check with Tesla service, they said only the Performance model is Staggered wheel, not my LR.My conclusion, they are not knowledgable for this job, or they upsale you, and they cover themself by making up reasons to fool you. Why first time told me my tires got rotated, but then told me my Tesla is staggered, unable to rotate front and back? Big liar. I end up replaced my tire from Costco. Be careful to their recommendations.
-
July 2023 by Number 2
I was in last week for a patch job and Brad was the service writer who helped me out. Answered all by questions and made me feel safe. I will definitely recommend Discount tire to all my friends!
