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May 2024 by ROSALIND OGANOVICH
Our living room furniture was just delivered! We wanted to express our appreciation for our designer Cindy Simpson. Her design plans were PERFECT! She gave us five scenarios to choose from; the very first one was exactly what we wanted from rug to couch to ottoman to lamps. Everything fit beautifully in our room! We are over-the-moon with happiness! Cindy, we couldn’t have done this without your expertise! Thank you.
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April 2024 by Jason Johnson
John M Smiths- HomeeeeMakers
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April 2024 by Tony Pietrzak
My experience at Walter E. Smithe in Orland Park with designer, Loreen Stevens, was underwhelming to say the least.Our experience began on Sunday, March 17th, 2024, at the Orland Park, IL store. Following a full day of furniture shopping the day before, we decided to explore what Walter E. Smithe had to offer on Sunday morning. Upon entering the store, we intended to browse independently but were approached by Loreen Stevens, who initially appeared pleasant. She proceeded to guide us through the showroom. During our visit, another customer arrived to select fabric, prompting the General Manager of Orland Park to assist. After spending approximately an hour and a half, we departed with a few options, feeling somewhat overwhelmed by Loreen's assumption of our furniture expertise. Nonetheless, we believed we had identified some pieces of interest.Upon returning home and perusing the Walter E. Smithe website, we had additional inquiries about the furniture we had seen and sought further details on other pieces. I attempted to contact the store but encountered difficulties reaching Loreen. Despite multiple attempts via phone and text, communication proved challenging, with no response from Loreen.Eventually, Loreen returned our call, but the conversation quickly turned sour. Throughout the 17-minute call, her demeanor was distracted and indifferent. Shockingly, she expressed frustration about our inquiries, stating that she operates on commission and implying that our questions were wasting her time. This unwelcomed response left us taken aback. She proceeded to suggest we seek assistance from another sales representative, insinuating that she was not the right fit for us.
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March 2024 by Tony P.
My experience at Walter E. Smithe in Orland Park with designer, Loreen Stevens, was underwhelming to say the least. Our experience began on Sunday, March 17th, 2024, at the Orland Park, IL store. Following a full day of furniture shopping the day before, we decided to explore what Walter E. Smithe had to offer on Sunday morning. Upon entering the store, we intended to browse independently but were approached by Loreen Stevens, who initially appeared pleasant. She proceeded to guide us through the showroom. During our visit, another customer arrived to select fabric, prompting the General Manager of Orland Park to assist. After spending approximately an hour and a half, we departed with a few options, feeling somewhat overwhelmed by Loreen's assumption of our furniture expertise. Nonetheless, we believed we had identified some pieces of interest. Upon returning home and perusing the Walter E. Smithe website, we had additional inquiries about the furniture we had seen and sought further details on other pieces. I attempted to contact the store but encountered difficulties reaching Loreen. Despite multiple attempts via phone and text, communication proved challenging, with no response from Loreen. Eventually, Loreen returned our call, but the conversation quickly turned sour. Throughout the 17-minute call, her demeanor was distracted and indifferent. Shockingly, she expressed frustration about our inquiries, stating that she operates on commission and implying that our questions were wasting her time. This unwelcomed response left us taken aback. She proceeded to suggest we seek assistance from another sales representative, insinuating that she was not the right fit for us.
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September 2023 by G
A Walter E Smithe Disaster: A Story of Hope, Delays, and Utter DisappointmentIt was the Fourth of July. Fireworks filled the sky, but my wife and I had our own little spark of excitement – a baby on the way, due in early September. We wanted to ensure that our nursery was perfect and ready, so we decided to place an order with Walter E Smithe. A beautiful bedroom set and, crucially, a glider.Despite a minor setback in the delivery date, by August, we were 3/4 of the way there. The glider, we were promised, would follow by the end of the month. But oh, how the plot thickened! That supposedly "in-stock" glider from July? Suddenly out of stock. The new delivery date? Mid-September.Our sales rep tried to “help”, suggesting alternatives that were a jaw-dropping FOUR TIMES more expensive. Eventually, we settled on a supposedly "in-stock" replacement with the assurance of a September delivery. But, as our anticipation grew, so did the list of disappointments. Once again, our delivery was rescheduled, and then rescheduled again. October became the new deadline. October! Past our baby's due date.Throughout this ordeal, the cherry on top was the sheer disregard and apathy shown by the Walter E Smithe team. Unanswered emails. Evasive responses. A glaring absence of customer service.But this isn’t just our story. Just ask Catherine L, who shared her own disastrous experience just a month prior. It's not an exception; it's a trend of negligent business practices by Walter E Smithe.To anyone considering where to invest their hard-earned money for furniture, I leave you with this: Do you desire prompt delivery, peace of mind, and respect for your needs? Look elsewhere. But if you're in the market for sky-high prices, woeful service, and the added stress of starting from scratch with another company, by all means, Walter E Smithe is the way to go. Choose wisely.UPDATE: After this review they told us on Thursday they would deliver us a loaner glider this weekend.The weekend is almost over and we don’t have a glider.Walter E Smithe is a complete joke.Also, ‘Walter E Smithe Owner’…this is very obviously the Orland Park store as that’s the GBP which the review was written on.
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August 2023 by Di Jones
Superb customer service exceeded my expectations. Great job to Elisia who responded quickly to address the issues.I acquired an office desk either in late 2021 or early 2022 from the Orland Park store. Regrettably, the top leather began to show signs of discoloration. Remarkably, the store promptly and efficiently arranged for a replacement top without any unnecessary delays or complications. However, during the installation of the new top, an issue arose, which was immediately addressed with a service call to rectify the situation. Unfortunately, the repairman inadvertently drilled too deep into the top, necessitating another replacement. Yet again, the store's response was swift and devoid of any hesitations or undue postponements, promptly ordering and installing yet another new top. I will consider Walter E. Smithe for all future furniture needs based upon there EXCELLENT customer service.
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July 2023 by Catherine Lunn
Do not buy furniture from Walter E. Smithe. They have horrible quality furniture and their service is terrible. I bought a bedroom set months ago that came with a broken dresser and night stand along with a mirror without hardware. I had to wait weeks for the mirror hardware because they are apparently hard to get. I also had to wait for someone to come out and try to see if the dresser and night stand could be repaired. After weeks of frustration with customer service and getting the run around they finally said I could get a replacement. I didn’t want a replacement I wanted my money back and the furniture gone. They refused and so I had to pick out a different bedroom set. After many more weeks my furniture finally came on 7/13. IT WAS BROKEN!!!! The dresser drawer doesn’t work properly and one night stand drawers don’t work proper!!! I tried to refuse delivery but they would not let me. The delivery driver also put a HOLE in my wall!! I have yet to hear from them about getting this resolved! They are liars and try to pretend like they are doing me a favor by making me keep it so I had furniture. I DON’T want the terrible furniture! I would rather have my mattress on the ground and put my clothes in suitcases until I found furniture from somewhere else. They are a terrible company and DO NOT buy anything from them!!
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July 2023 by Mack Byrd
Bought a custom sofa at a favorable price. Not the first time purchasing from this location. Never had a bad experience.
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July 2023 by Mary S.
Unfortunately, I had the absolute worse experience with Walter E Smite. We placed an order for a new table and 6 chairs back in Oct 2020. The table was originally delivered damaged, the wrong table was delivered 2 more times! We waited three years for them to resolve the issue. We suggested early on to either cancel or provide a discount to cover the damages. They refused to cancel the order (Said it was in production) Discounts on the table would be for store credit. WES idea of a part time solution was to give us an old out-dated pine table that didn't match anything in our home. It wasn't until they finally admitted they could not remedy the order. At that point, we canceled. I now have 6 chairs ($1,000 a piece) for a table that I can't replicate nor match to. My final invoice to manage the balance was still wrong, even in the end (they didn't credit the correct amount and said we were delinquent - can you imagine!). It was insulting, embarrassing, disappointing and greedy on the part of WES. They did not care at all about their client's best interest or the reputation. I would not recommend them to anyone interested in a reputable service. PS: I put this on their website. If it's still not there - that should tell you something!
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May 2023 by John Stewart
We got Barbara Karstrom, who was very knowledgeable about her products and allowed us to make an informed decision. Excellent choices that checked all our boxes for new furniture.
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April 2023 by Josephine Schultz
Colleen Rooney the designer at the Orland Park Illinois showroom could not have been more helpful and went way and beyond the call of duty to help us find our perfect sectional. Her level or professionalism, communication skills and knowledge should definitely be recognized|!!!!Thanks again Colleen!!!!!!
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April 2023 by Dallas Mom
The salesperson did not acknowledge you until later. One of them told us "You know this is custom furniture." I knew that already.
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January 2023 by Debra Schmeltzer
Heard so many good things about Smithe furniture. We spent a lot of money on a couch and chairs. Chair is coming apart at the seam and the couch cushions are all sunken in and furniture is only a few years old. I would not recommend you buy furniture from here.
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December 2022 by Anna Alder
I walked into Walters last year and was greeting with the biggest smile I ever saw in my life. It belonged to your associate Lauren!My husband and I decided it was time for a re-fresh on our house. Lauren was patient and instrumental in the process. We tackled one room at a time and working with her was the best decision ever. Each room flows together and we now “have a style.”I found myself now volunteering the house for holidays more often because I’m so proud of our house.Thank you Lauren Burton for making this happen!
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September 2022 by rocco perry
Horrible experience on my purchase. Never again would I give this company ANY of my business. Sales lady was fantastic in the store when I was spending my money but after obtaining the sale I was ghosted for 6 months no updates no nothing after February 24th.. Their care for customers is non existent be very hesitant to give this “family owned” business any of your business unless you want to be frustrated and regret it
