-
July 2023 by Dean Awaidah
Nice people to work with
-
July 2023 by Jeff N.
Been here twice and each time they made things quick and easy. ?
-
January 2023 by İsmail Mural
Thanks Bill! He was very helpful.
-
November 2022 by Ify E
Cancelled our rental because they wanted to leave early and we came before it closed to get our rental and no one was there. Ridiculous
-
September 2022 by Ilecara
I'm not sure what man it was but whoever it was that I spoke with today was completely rude and unprofessional. I called this location and made a reservation on the 11th of August to rent an auto transport and a truck. I was quoted for 59 cents/mile per day and $19.95/day for the truck and $270 for the auto haul since it was going one way. I got a text message yesterday (two days before the pick-up) to inform me that the location pick-up changed for the auto transport and when I looked online the price for the auto transport was $570. Then I was informed by this rude individual that for my pick-up since I was driving on the weekend was 99 cents/mile and $39.95 and weekdays are 59 cents/mile and prices are made based on dispatch, not reservation date. So I said I could understand different weekend rates, however, at the time of the reservation, it was known that I was driving on the weekend (reservation date 09/03-09/07) why wouldn't I be told initially that this was the rate and why wouldn't I be told that the price can change on dispatch? He became impatient and said "well what do you want to do you gonna keep it or cancel it, that is YOUR responsibility to check your confirmation, not mine" In other words, when reserving with this location and this man, double-check your orders when the confirmation comes through and record your calls because there is a lot of dishonesty and discrepancy. This experience was by far the worst when it was made to seem like I magically made a price up and then blamed for not checking. Why would I make up numbers and pricing to inconvenience myself when I have to do the transporting myself and why can't I have some faith in a business owner on a business transaction? But no, I have to question the word of a "businessman" and be pessimistic about this business because it's clearly an inconvenience to provide trust. Now I'm having to rearrange my plans because the next availability to rent an auto-hauler from another company is 3 weeks away thanks to this inconvenience. But I'd rather rearrange my plans than giving business to these types of dishonest people. I hope they have the day they deserve.
-
February 2022 by A A
Thank you Bill. His customer service skills are beyond amazing. He was so so helpful very patient and kind thanks again I really appreciate you!!-Ari A
-
August 2021 by Cameron Fortune
Mark was extremely helpful and got me all the equipment needed!
-
July 2021 by James M.
U-Haul can be confusing and difficult to reach by phone, but Mark at 131st and Southwest Hwy made sure we had our truck and even came out to meet us on Sunday, because he knew we were concerned about using the phone app. I know that they are the largest U-Haul agent in our area and I would highly recommend using them over a gas station or other business that has U-Haul as a side business. Great job!
-
June 2021 by John Jawor
Good customer service unfortunately could rent what I wanted
-
May 2021 by Steve O'Neill
Dont plan your big moving day with this location, went to pickup my reserved equipment and was rudely told it wasn't there and basically I was out of luck. This Owner/Manager was the most useless rude business person I've ever dealt with.
-
May 2021 by Steve O'Neill
Dont plan your big moving day with this location, went to pickup my reserved equipment and was rudely told it wasn't there and basically I was out of luck. This Owner/Manager was the most useless rude business person I've ever dealt with. Totally ruined our weekend and move after having everyone set up both in Illinois and to our new location. Please go to another location to save your move.
-
September 2020 by Susan Bartolini
Easy drop off.
-
August 2020 by Greg Whitt
Terrible experience. We reserved, confirmed, and checked in to pick up a truck at 8am, arrived and it was not there. The owner, Mark, did not realize this until after we arrived, apparently he did not care to review the reservations and call us or the people that had the truck we were supposed to rent. He told us to come back later. When we did, I asked for a discount and he offered nothing, told us to call corporate, and offered no apology for the waste of time and failure to provide what they had agreed to provide. When we expressed our displeasure he swore at us and canceled our reservation. Was easy to find trucks elsewhere!
-
July 2020 by Tom S.
Don't bother making a reservation to rent a truck , they didn't honor my reservation but was also told they overbook! Manager was rude and arrogant as if it was my fault,Why do you run a business that doesn't respect the customer or their needs.
-
January 2020 by L Urbanski
+Did everything right...rented a trailer and service was great from reserving to return.
