-
January 2024 by Frank & Nicole
I needed new shoes for work because the Timberland ones I have now are constantly causing me heel, arch and food pain on the job. I was so happy to see you had a machine at your location to measure my feet accurately so I was able to get shoes that were right for me. Not only for the work that I do but also to provide stability and comfort. The gentleman Howard who helped us was great. He was very knowledgeable and kept us smiling during the whole fitting and buying process. Would highly recommend!
-
December 2023 by Derek Ruzella
Everything was perfect. The models and sizes I wanted to try on were in stock. The guy working at the store was fast and knowledgeable. The boots I bought are awesome. I wish they were a little less expensive and fully American made, but I wish that about everything.
-
December 2023 by Ben Dover
The blonde guy who worked 12/16 was a disrespectful jerk who laughed at customers faces. When I go in to spend 400-500$ I don’t need some arrogant clown trying to make people feel belittled. Took my business elsewhere!!
-
November 2023 by Paul wiesbach
The worst customer service I have experienced in the 20 plus years I have been purchasing my safety shoes from R.W. I have purchased from multiple location and I will never visit this location again. I do understand bot having my size, but once we finally find a pair to my liking and I mention the coupon for $30. Off the salesperson has an attitude because I didn't read the fine print. Also failed to mention I only needed to spend another cent to get a $15. Discount, which I suggested. Also after ringing the purchase he proceeds to tell me I cannot use a credit card do to the credit card machine not working, then appears to be frustrated that I do not have cash. One would think it would be helpful if it was mentioned earlier on and I could have gone for cash. Given the poor service I was not about to give that store my hard earned dollars, and proceeded to go and purchase at the New Lennox location. Where may I add, I felt very appreciated. I will be taking my business to that location in the future.
-
October 2023 by Richard Sabin
I was looking for a particular pair of Red Wings that I could not find anywhere. Your store tracked them down in Ft. Meyers FL store and is having them shipped directly to my residence with free shipping. I greatly appreciate the effort, the Red Wing store nearest to me would not help me with finding what I wanted they just wanted a sale. Jon was so helpful and really to care of business for me, thanks again Jon. Needless to say this is my new Red Wing store going forward.
-
October 2023 by Mark Quilantan
The transaction was quick. The salesman was knowledgeable, pleasant, and helpful. The variety of the type of boots that I prefer was limited but I did find a pair that was suitable.
-
September 2023 by Heather Hollaar
Great service and the foot measuring machine ensured I got the perfect fit. 52 years old and I had no idea I was a 6.5 wide.
-
August 2023 by Lupita Enriquez
I wish I could put zero stars because absolutely horrible service!! We asked to see a shoe in size 11.5 Veronica brings out a wide 11.5 we let her know it's too wide if they have another shoes that's not in wide. She proceeded in bring a shoe and helps out another customer they leave and we ask her we really like the first pair that was wide but if we could see it in regular even if it wasn't same color. She then says I can't hit over time so no you can't try on more and we were like we will take it if it fits just that one pair we wanted to try on in a regular like we had ask for in the beginning. She says nope. As we are leaving we ask for her name and then she wants to change the script to say if next time we come alot earlier there the machine and wants to take the time to explain it and we are like your wasting time your going to hit over time just stop . She literally could have just brought out what we asked for and all that time talking now we could have already brought the boots. Boots that my husband needs for work! She wasn't going to pay for them no reason to have just brought out what she wanted . I've worked in retail and shoe store this isn't the way ! Might go back to speak to a manager because like that they will run out of business and not for the product, it will be because of HORRIBLE customer service!!Wish she would have given me a number to speak to a manager or someone because this was just awful ? we weren't trying to waste time we were there to buy right then and there . I am so sure this wasn't in her training to talk to customers the way she did. ZERO STARS !!! Will be going to different location to get the boots .
-
August 2023 by Jim Grant
This is my third pair of the same shoe except I got a little wider this time they hold up great
-
July 2023 by Valeria Rodondi
Not a kind staff. I did not make a purchase after I saw how some customers were treated.
-
June 2023 by Conrad Weber
I had a problem with my new boots where the soul had come apart. Hardly worn. They claimed I wore through the boot because the leather on top had wrinkles. Made me feel like a disc race to the store and told me to leave when I’ve worn redwings my whole life. Go anywhere else but here.
-
June 2023 by Jason Van de Walker
I felt as if I was rushed a little. Maybe I'm just imagining it, but I don't think enough time was spent getting a good fit. The boots are too narrow and a hurting my feet.
-
June 2023 by Matt Patoska
I've made two visits to this store over the last few weeks. Both associates that I met were very friendly, knowledgeable, and helpful.
-
May 2023 by Jamie Jett
The salesman was really educated on the product, he helped me to understand what I was buying, the longevity of the product and the warranty
-
April 2023 by John Garcia
Go to the Mokena location you will have better service there… Orland park location has the most cringe sales guy ever all he does is awkwardlyLaugh and Deff can’t hide that he judges each customer the minute they walk in… also tries to push shoes that you specifically tell him you don’t want…sorry dude we ain’t helping your quota…thanks Mokena for getting what I needed