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“Excellent!! I don’t understand the low reviews because I never had a problem with this location. The clerks are friendly and very helpful when you need assistance! This location and homewood location are my two favorite. I like this location more because the customer service is REALLY outstanding here!!!I have sent important documents and birthday packages from this location and they were delivered on time. Looking at these 1 star reviews, so grateful I haven’t experience any issues, yet! Knock on wood.”
“This is my new local post office and I avoided it the first few weeks because of the awful reviews. Once I finally went I really had no trouble. Not really any lines and Precious is always very nice as well as everyone else here. Never anIssue anytime of day. I had a package mishap only once when a different worker didn’t tell me the address wasn’t coming up for where I was sending it to-so it was returned to me and I had to pay shipping for it twice. Other than that 5 stars and im in here 2-3 times a week at different times during the day.Update like a year later : I wish I could leave another separate review as they really are always so nice here and it’s too bad the old reviews keep the overall reviews of this post office so low. Had a prepaid return but not a box for it (couldn’t use the free priority boxes) was about to buy one when a worker gave me a free box from the back.”
“Everyone was nice. Line was somewhat long. Moved fast. No problems from my end.Most people are inexperienced when mailing packages. Which translates to more questions and more time.Again the help was helpful.”
“Very nice and helpful staff....nice and clean environment...the line usually goes fast....they make suggestions on what would be a better and cheaper
Way to get mail delivered and packaged...glad to have the post office in oaklawn as they r”
“I go here almost every couple days and just wanna give Decola 10 stars if I could, she is very friendly, prompt, and always helpful but most importantly very friendly and out going its a pleasure to deal with her great service. Thanks Decola”
“I made a appt. for a passport. The minute i walked in the door i was greeted by Brenda. She was very nice and efficient, she explained the Passport process . If u need a passport make a appt. to come to this location. They also do photos.Thanks Brenda!”
“I have been coming here for the last 10 years that I lived in this area and never had an unpleasant experience. I went in today after looking at the hours and then seeing these bad reviews, so I had to leave this now. I was in there alone, I stood aside because I had to fill in some information that the attendant was so nice to show me for sending certified mail. Mind you there were 30 minutes left til close. And then SIX people walk in, and she kicks in to high gear all the while maintaining her pleasantness. When she sees I was done she lets me come back up and finish my transaction. Her name was LEASES (I hope I spelled her name correctly) and she was so pleasant and so speedy (the lady behind me also complimented her), and a perfect employee to have had instructed me WHILE attending to six other people (which of course always happens right before close). Polite to everyone while I filled my paperwork, and remained polite to me with all my questions. Thank you!”
“Much better than the Frankfort Post Office. I guess I will just have to go out of my way to go here as the employees are much nicer and I'd rather drive extra than deal with the nasty USPS worker at Frankfort that everyone complains about.”
“I was at this post office at 9:30 AM Friday, April 12( clerk 34;) country club hills il.
she was extremely helpful great attitude she went above and beyond to help me with a registered letter to the Department Of Veteran Affairs.
I really appreciated her taking the time to show me what to do and how to do it Great customer service is hard to find these days but I could tell she took a lot of pride and helping the people who came into the Country Club Hills, Illinois post office. Standing Ovation 6 stars.”
“Alonzo is the best at this location! He is friendly, helpful, and always greets customers with a smile. While others are this location are not always the nicest, he brightens my day when I see him!”
“This post office is due for a good review after how awesome the staff was. My wife and I went in for a passport appointment on 4/20/24 for our two kids. I wish I remembered his name, but the person who helped us behind the desk could not have been nicer and friendlier. He was so helpful in getting all our paperwork together.”
“Went in during passport walk-in hours. Kristi helped me with applying for passports for my kids and was wonderful! Then she helped me with sending in mine and my husbands passports. She was truly so kind and fantastic.”
“THANK YOU RASHEED FOR MAKING SURE MY PROPERTY TAX BILL PAYMENT SENT PRIORITY MAIL/WITH SIGNATURE WAS DELIVERED RECEIVED AND PAID ON TIME. SERVICE WAS IN AND OUT ON VETERANS DAY THAT HAD A LOT TO DO WITH GOOGLE STATING THE OFFICES WERE CLOSED WHEN IT FACT IT WAS ACTUALLY OPENED 11/1O/23 OF LASTS FRIDAY. THANKS AGAIN!!”
“This has to be the most no nonsense post office in the area. You bring your packages, they take your packages, you then leave! Couldnt ask for better service. In and out always even if its busy! Try that at bridgeview. A stop at bridgeview usually takes 15-30 minutes in line then an attitude on top of that from the woman that her name starts with V. Thank you worth for easy and pleasant transactions!”
“Every time I come in this location they are friendly, fast and efficient. There is always a smiling face. I've been coming here lately for my small business to drop off my orders to customers. Never a problem. There is a post office not too far from this location that needs improvement but no issues with this location at all.”
“First Of All REAL PERSON.....Lila M Truvilion .....My Mail is MISSING......If You Find my Mail SEND it to 2112 N. Nellis BLVD Apt.122....Las Vegas,NV. My other Option is The Post Office 4885 E . Carey .... Las Vegas , IL.6053 !!! NOT Playing!!!!! Very Serious!!!!”
“They are so rude its almost funny. I actually had a great rapport with them because they are literally dealing with constant ridiculousness from the public daily. I must say if we sort of just laugh at it, they laugh with us.”
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“No idea why the reviews are so low. This location is by far the best USPS location in the area. I will go out of my way to come here over closer locations due to the staff's professionalism and speed to get stuff done.”