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January 2024 by Lisa B.
I took my puppy there to get groomed and was met with unprofessional behavior. My dog is a few months old and the first puppy I've had as an adult he has a tendency to hump. When he was put on the floor, he humped the groomers dog, and I was met with the comment, in front of other customers, that he must've witnessed some grown people doing what he was doing. I should've known then to take my puppy elsewhere. I requested that my dog be groomed at a level four however, he was groomed at a level five he was almost scalped. The picture shows how low he was cut and hopefully he will not get an infection from being cut so close. To add insult to injury my dog was there for almost 4 hours, and he's a small dog maybe he would've gotten out faster if the person grooming him had not taken time to groom his own dog, while my dog was sitting in the back waiting to be serviced. Furthermore, they had a dog there that had diarrhea any dog that presents with diarrhea is sick and should not be getting groomed with other animals. Buyers remorse. I will never go there again.
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November 2023 by Emily R.
Unprofessional groomers I called twice and pretends he can't hear me and hangs up ! What a Joke
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November 2023 by Sue M.
I bought some fish from petco in ORLAND PARK. And one of them died. I was told when I bought the Fish just bring any fish back anytime if it dies and will either refund you or give you another fish. So ,I bought my dead fish back, and the manager proceeded to yell at me telling me she would not sell me another fish until I bring her a water sample. This manager from Petco yelled so loud that all the customers turned around and looked at me. I was so embarrassed. This is ridiculous. I have been a fish hobbyist for over 40 years. My fish water is perfect. I used a hospital tank for these new fish that I bought. I did water changes, and even have Seachens AmmoniaAlert on this aquarium. I was insulted I will not purchase fish from them again. Amen.
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November 2023 by Liz K.
Malik was our groomer and he was FANTASTIC. So friendly, professional, and helpful throughout the whole process, from check in, to giving a call 20 minutes before he was finished, to giving me a summary of things at the end and making recommendations for how to help my dog be less afraid of the grooming in the future. He truly went above and beyond. You could also tell he is a natural with animals-- he was so gentle and kind to my dog and I immediately felt safe leaving him in Malik's hands. This was my first time using Petco for grooming and we will absolutely be back. Thank you so much, Malik!!!
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July 2023 by Yoselin B.
Petco canceled last minute via text for my dog's grooming. I called to ask, and they told me the "guy" just called off. We have an event to attend this weekend and now I am out of luck.
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May 2022 by Null B.
a solid store with solid staff! went in with my nephew to look for a fish tank for him and the staff let us try out just about every one until we found the right fit! also appreciated being able to play with the ferrets. funny little creatures they are. once we found out the right tank for my nephew we had no problem getting it home and setting it up for my nephew to use. really nice store with really lovey people
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May 2022 by Denise F.
DO NOT have anal glands expressed here. I just came back from my vet and she told me whoever did it last did a horrible job. Now my dog has an infection from an incomplete job at Petco. Also when I was there the person who greeted me and did the work was abrupt and very rude. Horrible experience all around.
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December 2021 by Angela P.
What I like most about this Petco location is it's size. It's small and quaint and the customer service is always good. Unfortunately, their aquatic supplies is limited. I was looking for a lighted glass top for one of my aquariums and had to order online from a competitor because they didn't carry the size I needed. Also, I needed Castor & Pollux kibble for my pups and found out that it's only in stock at particular locations. Regardless, I like the store and do recommend it.
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December 2019 by Hannah K.
I am unsure of the Petco in Oak Lawn selling mouse-size feeder rats, but a black female that had curiously climbed atop the water dispenser was a happy meal. I didn't need much bedding to keep the feeder mouse I bought afterwards, because it didn't have a desire to burrow as did baby mice from my past purchases at the Chicago Reptile House. I scrapped together my usual lettuce and pellet feed, and decided to feed my snake after a couple days.
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November 2019 by Danuta Lukaszczyk Segman
Great volunteers. They do amazing work. Staff is very friendly and helpful. Especially Angie
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September 2019 by Dee Gerry
Great group of volunteers who do their best to provide love & care for animals who otherwise would’ve been uthanized & to help them find their “fur”ever homes
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August 2019 by Michelle Schonwise-Obrecht
Nothing but great things to say!!! We had looked at one dog online and they recommended the one that took our hearts. Came to our home and sat and talked with us.
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July 2019 by Ashley Erickson
Angie was beyond wonderful to work with! She was knowledgeable, compassionate, funny, and professional. We couldn't have asked for someone better to work with. We're beyond happy with our Butters!
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June 2019 by Tracy Muszanski Spencer
We adopted our puppies here and they are the best! The staff was so helpful, especially nice since we are first time dog owners. Highly recommended!
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June 2019 by Andrea Brown
I adopted both of my boys from here. They are 3 years apart and they are the loves of my lives!! Adopt don't shop!!! This place does amazing work. Both my fur babies were healthy and still are. The workers and volunteers are great!