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December 2023 by Z A.
The warranty on tires is a joke. I went in 3 times with low tire pressure and they said it was nothing finally they said there was a nail in the tire and they wanted me to purchase a new tire rather than fix it. I insisted on fixing it which they wanted to charge for. The warranty didn't cover anything. They only want to sell more products they are not interested in fixing anything. Don't waste your time here.
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October 2023 by samir ajaj
I normally feel for guys in the shop since I have a history of being at shops. however, this experience was terrible. My mom brought her car in for four new tires with warranty and she had a leaking problem. she went back multiple times in which the techs told her she had no leaks. after putting air in many times, my mother decided that she’d go back and use her warranty to see what’s going on. They told her that the tires are fine but the tires are leaking due to corroded rims and tried to sell her new rims. I asked if they can clean off the corrosion and put on bead seal but apparently they don’t do that? I’ve never been at a shop that doesn’t clean the corrosion off rims before mounting new tires so that just tells me they left the corrosion on when mounting the new tires. And then proceeded to state that she needs new rims because of corrosion. last i checked you really only need new rims if the rim is cracked or bent. At this point i said forget it i’ll take care of it my self. to make matters worse, when we asked to just put air in the tires for the mean time they said they can’t because it’s “a safety issue” to put air in tires below 15 psi and that their air compressor won’t kick on for anything below 15 psi. if that’s the case then how do they inflate newly installed tires? it just doesn’t make sense. Way too many upsell tactics at play here, and they were trying to take advantage of a vulnerable woman who doesn’t know the details of cars. Dont blame the customer because you don’t know what you’re talking about
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September 2023 by Shulawn Tate
Let me tell you i called them and they got me right in and out. I had my son with me and we didn’t wait not even a whole hour to change my tire. Five star rating and customer service. Thank you
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September 2023 by Corey Myers
Kendra and the rest of the staff are good peoples and very helpfulWent here for a nail in a tire.They showed me the nail and that the inside of the tire it was shredding the the inner wall from driving on a low tire.So they hooked me up with a new tire and I was good to go.While I was there another gentleman came claiming he was there a few weeks prior and his tire was going low.They took his car in free of charge and found that the stem was jank and fixed it up for him.Super cool of them.I will keep taking my cars to Mavis.Cheers!
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August 2023 by Johnny Stone
I throughly enjoyed the experience. I first spoke on the phone with the associate Stacie and was pleasantly surprised by a staff member who was eager to help me understand what my options were and helped me choose what was best for me. Then upon arrival the building was cleanly as well as a friendly place. The mechanics were timely and did good work. I would gladly come back!
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July 2023 by Kristina Paskis
I brought my car into mavis because another auto shop tried to patch a hole in my tire and botched it. But mavis was able to take out the bad patch and put a new one that actually held air in. I also was able to get a tire alignment the same day. They were very helpful and gave me a good price for all they did. I would recommend this place everyone!
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July 2023 by Marlon Woods
Great place with good people. They also move quick.
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July 2023 by Amanda Farrell
This was my second time at this location for tire help. I came in unsure what was wrong with my tire, it was slowly losing air. They were able to get me in right away, and let me know that it was a nail in my tire. They patched it up and I was out in about 35 mins. Cory and Jim were very helpful at the front desk. Highly recommend for honest work!
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July 2023 by Jackie F.
Don't waste your time or your money!I waited over 2 hours for them to check my brakes from the work that was performed a year prior. They told me everything was perfect. I received 2 more opinions from people that know what they're doing. My rotors are garbage! Mavis just didn't want to replace what they initially messed up, or they buy super cheap parts.My car pulses and hops like crazy when brakes are applied.
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July 2023 by Brad Brooks
Such a great, newer hidden GEM here in Orland Pk. Everyone is so nice and compassionate. This is isn’t one of those wallet drainer places. They show they care about their work! If your wanting that local go to shop feel? This is it and Not only will I continue business with them, I’m making sure I let people around town know to go here too!
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June 2023 by Mike C.
Excellent service! We had a tire emergency and are so glad that we discovered this place! They had us back on the road in 15 minutes! Won't go anywhere else now for our tire and brake needs! Thank you!
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June 2023 by Mowqui Christy
This location is amazing. Jojo and the rest of the staff here is friendly and they were able to fit me in last minute for an o2 sensor replacement. They work fast too. Highly recommend.
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May 2023 by Lauryn Von Thaden
The team at this store is courteous, and quick. The customer service is spot on, everybody is always so positive and helpful.I live in Chicago, and don't mind making the trip to Orland Park so that Corey and his crew can work on my car.
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May 2023 by Nina Hardin
I came to this place due to an emergency and I received the best service! Justin and Omar explained different details on my truck that I never knew about answered questions and more! Very professional! Moved quick as hell and I was over satisfied. I’m traveling from 79th and I’ll definitely be back!
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May 2023 by Shamika Powell
This place I will highly recommend. Jim & Corey we absolutely the best. Their customer service was A1. I didn't have to ask questions because they were so thorough. I will definitely come back. These two deserve a raise.
