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December 2023 by Danno
Top notch gear and service!Midlothian Music's website listed a discontinued marching drumstick that I had been looking for. I emailed with a question and received an immediate reply. I placed my order and 48 hours later, it was delivered. The communication and service were both stellar! I can't say enough good things about Midlothian Music!They did it again! My second order with Midlothian Music was even better than the first! Hats off to John & the staff at the store! They're friendly, professional and generous!
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December 2023 by R Rossi
Great atmosphere, large variety of equipment, and knowledgeable associates. Solid selection of new and used gear from top brands. Have made several purchases over the years and have been completely satisfied each time. John (the owner) is a great guy.
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October 2023 by Joe Combs
I ordered online, 2 short scale chip board bass cases- purchased and paid separately including separate shipping charges. They shipped both together in the same Guitar box that was a few inches too short. With a little bubble wrap. Needless to say they were squished. When I called they told me to return them at my own expense. So I drove 40 minutes and returned them in person and received a full refund. I buy a lot of gear and never experienced such sloppy packing and unfriendly service.UPDATE TO REPLY: I called and asked what bass these cases fit- they could not tell me. This is the first time I have ever heard of a music store selling something that they don't even know what it's for.They did ship it in a guitar box that was too small and there is wrinkling and dents on the cases, one moreso than the other. The fact that they will still try to pass these off as new (and not even know what they're for) says a lot, just like their replies here on Google to ALL of their negative customer reviews (let alone essentially calling me a liar).They shipped these poorly, copped attitude on the phone, and in person- then blame the customer in reviews. So here's the proof and pics.
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September 2023 by Mary C.
Just went today. Walked in to one employee talking to one male customer (I am female and middle aged). Not only did the employee not say hi or acknowledge me, he then walked towards the back with the customer and disappeared from sight. I walked out. Plenty of other places that will at least say hi to a customer! Rude!
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September 2023 by Dan S.
I trust them with working on any of my guitars. John the owner is an expert. This is genuinely an awesome store for Guitars and repairs
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August 2023 by Timothy Donaldson
These guys are great to work with. The Gibson Les Paul I received was much nicer than pictured or described!! They worked with me on the price/shipping and were right on it with email updates. Lightning fast shipping! Overall excellent experience! Thanks again Midlothian Music!
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July 2023 by Taylor Boldt
Another flawless purchase. The atmosphere at this shop is just amazing. Had to come in and grab one of the new esp ltd. Supporting local businesses that support law enforcement and military is amazing. This is a one stop shop for all your musical needs. Can’t wait to see what I end up buying from them next.
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May 2023 by Zak Zaghloul
Went in for my first guitar and being a beginner I had no idea what I was doing or what to get, all I knew was that I wanted an acoustic guitar. John was extremely helpful and talked to me in detail about the differences between certain guitars and what would be best as a beginner. You can tell he was very passionate about what he was doing. He wasn’t just “doing his job”. John also made sure to walk me through the process of taking care of the guitar and how to keep it in great condition. I ended up going with the Yamaha FSX800C and I couldn't be happier! It is a beautiful red color and sounds amazing! I recommend to anyone looking to buy an instrument especially if you are a beginner. Thanks for everything and will definitely be stopping by every few months!
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May 2023 by Clark C.
bbb.org/us/il/midlothian…
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April 2023 by Jason MacLeod
This outfit TRULY cares about their customers. They have incredible communication, ship very fast, their prices are very competitive. They respond to questions within minutes and answer directly and expediently. I had an issue with the guitar I bought (not an issue they could control) and they worked their butts off to make things right and get a replacement out to me. They made a stressful situation as painless as possible. I can't recommend Midlothian Music enough!
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April 2023 by Jason M.
This outfit TRULY cares about their customers. They have incredible communication, ship very fast, their prices are very competitive. They respond to questions within minutes and answer directly and expediently. I had an issue with the guitar I bought (not an issue they could control) and they worked their butts off to make things right and get a replacement out to me. They made a stressful situation as painless as possible. I can't recommend Midlothian Music enough!
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March 2023 by Evrythng_Boostin
Ended up going here just on a google search. So glad I did. The store is amazing with a massive selection. I was greeted by the staff who were all friendly. I ended up trading a guitar in and buying another. I love the opportunity to support local shops vs the massive chains. This is a 1 stop shop for guitar and music related items. I did take a chance to read some of the reviews and can say the negative reviews are very false. This is a very fancy place and it is not uncommon to have a sign that says don’t take guitars off the wall, rather get an associate to help. There are very high priced guitars in this store and you can tell the owners have spent many years establishing an amazing business. I urge anyone in the area to check out this store. Will be back for sure!
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February 2023 by Bull Handy
Stopped in on Saturday just to check out the store. Lots of nice new and used equipment. Guitar Center is putting themselves to shame, at least the Burbank store. Go here instead.
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February 2023 by Edward Olson
Very clean and well laid out store. Very attentive employees with a great selection of instruments.
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December 2022 by Justin Arias
Love this spot! Owner is SUPER helpful and treats people right. Great people to do business with.We bought a guitar here for my son. It ended up being too big, so we took it back in a couple of months later to see if we could trade for something smaller.Not only was he great with my son, but gave us a FULL refund and saved us $100.Very appreciative and will be a repeat customer for sure.