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September 2024 by Margo Baird
Dominic is always the best. He is so very helpful
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September 2024 by Chris Moskos
Knew exactly what we wanted, MB of Orland Park had the vehicle available. I inquired online about test driving the same day. Received a very quick response. Very respectful in how the communication was handled (I never felt hounded). Arrived at the dealer and the car was upfront ready for me to look at it and test drive. As I was buying the car for my wife, she also drove over to see and test drive the car.
Nick Garvey was great to work with. Never felt pressured. Very perceptive. Didn't feel like he was selling ....felt like he was helping us get into the car we wanted.
My only feedback is on the add-ons that Dealerships always try to sell you when you are finishing with Finance. I don't fault the individuals who work for the dealership as it's an ownership issue across all dealers. I've bought so many cars in the past 30 years and the pressure on buying add-ons, which are SUPER profitable to the dealership, is unnecessary and irritating pressure. I believe customers would FEEL much better if the sales person presented those options and the finance person simply confirms whether the buyer wants it or not.
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September 2024 by Marge W
Very Pleased with the staff. Everyone was professional & attentive thru this entire process. I appreciate Dyrail (salesperson), being clear, direct, and knowledgeable. He was Patient, not pushy. . . And the process didn't take long.
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September 2024 by dj skonie
Had an awesome experience with Greg Comer. He was was very helpfull and provided a wonderfull transaction.
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August 2024 by Ebony Gordon
They have such fast and excellent service!
I was in and out gotta live that!
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August 2024 by Darren Donofrio
1st class experience from start to finish. Started the process on the phone with Alex and finished up with Nick. They both did a great job. I am in the car business myself and was impressed how well they treated my daughter and myself. I highly recommend Mercedes Benz of Orland Park.
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August 2024 by I. H.
I've been a customer for over 10 years, special thanks to the exceptional customer service in the sales department with Darius, and Holly has been such a pleasure to work with--very thorough, amazing customer service!
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August 2024 by Serving Him
I had a wonderful experience , 1st the salesman Bill Harris, was very friendly and had lots of knowledge of the vehicle I was interested in. He was able to answer all my questions and share more tidbits I didn't know. The manager was a nice guys and made sure I was taking care. Of. The finance person was nice, but as they do tried to sell you everything under the sun.
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August 2024 by James Freeman
My service person was very helpful and courteous. I was very pleased with the service and how prompt the customer service was. They got me in and out at a reasonable time. Thanks again!
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August 2024 by Edna Blanchard
My customer service representative was through and very courteous
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August 2024 by Helen Helms
hospitality was great
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August 2024 by Debra Williams
For any company, I feel that the employees are the faces. For me Eric the Service Rep was awesome! He was very kind, patient and knowledgeable. I appreciate all of that so very much within any company.
Thank you Eric for being one of the best part of Mercedes Benz Orland Park.
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August 2024 by Donna Aggen
Dominic, got me right in and fixed my license plate light immediately. The service was great!
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August 2024 by David David
Peter amazing service advisor responding and helpful any questions you have very recommended ??
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August 2024 by Alessandra Secco
Very efficient! Staff was courteous!
