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March 2023 by Canitha C.
Lacking customer service. My first time in this store was yesterday. The salesperson never greeted or ask me if I needed assistance. However she did greet other women that came in after me if they needed help .She looked and me and never opened her mouth. I will take my money elsewhere!
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January 2023 by Abigail Mae Filbert
Today was my first time shopping at this mall with my mom. We had a horrible experience at Box Lunch that we were literally shaking from and we came to Loft next to finish my mom’s returns. I feel like I’m going to mess up spelling her name, I think she said it was Jojo or Juju, I’m so sorry I don’t know for sure. :,( But anyways she was SO nice. Before even knowing about our experience she provided my mom with great customer service. She then asked how my first experience was at the mall and we told her what happened and she was shocked so I’m glad it wasn’t just us. We did the return and went to get food. We circled back about an hour or two later and she was still there and so was so helpful and pleasant again which was extremely refreshing. I seriously wish every store could have this environment that she provided for us and I work in retail too so I definitely took notes from how kind she was!
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December 2021 by Rick Livings
My daughter's favorite clothing store. I only bought a gift certificate for a present.
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August 2021 by Terese Tiebout
The young lady was very helpful. She made sure to inform me of the current sale of which I took advantage. They have some really cute stuff.
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May 2021 by Barbara Sanford
Well stocked, very good sale.
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March 2021 by Gloria Sanchez
One of my favorite places to shop! Very good quality and selection and very good sales too! Thank you!
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January 2021 by Terrence Tiebout
The young lady was very helpful. She made sure to inform me of the current sale of which I took advantage. They have some really cute stuff.
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January 2021 by Luis Mendez Rosales
Amazing prices and clothing. Even though i was just in the store for 15 minutes i still managed to get a last mintue Christmas present. I encourage everyone to visit this store for great clothing for women and especially that the prices is right.
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January 2020 by Dawn H.
I'm one of Loft's loyal customers. However they have the worst return policy I've seen. I bought items online over the holidays and had to return a shirt. I had the original receipt yet was told since it was over 30 days I would get a merchandise credit for the current selling price. There are a number of issues with their return policy. 1) I had an ORIGINAL receipt yet I get the current selling price. 2) They do not offer an extension to their 30 day policy during the holidays. 3) Online purchases - the 30 days starts from the purchase date when titems are not even in their customers possession. I would have take a credit for what I paid, which I'm pretty sure a manager could have over rode the system but that wasn't even offered. Companies are unfortunately going out of business faster than ever and if Loft keeps treating theirs like the experience I had they will no one to blame but themselves when they see their stores closing.
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October 2019 by Kendra W
No greeting when I entered the store. Poor customer service..it happens. So, I picked out two shirts. I see two sales associates and I was the only one in the store, neither one of them said a word to me. I even walked past one of them while she was grabbing clothes to put together an outfit for display. STILL no greeting, "Welcome to Loft", nothing..I guess the clothes will buy themselves, so I tossed the tops on the table and left without purchasing.
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October 2019 by Tanza H
No greeting when I entered the store. Poor customer service..it happens. So, I picked out two shirts. I see two sales associates and I was the only one in the store, neither one of them said a word to me. I even walked past one of them while she was grabbing clothes to put together an outfit for display. STILL no greeting, "Welcome to Loft", nothing..
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September 2019 by Sheila O'Connor
Sales are pretty good, but wish they'd have more styles for older women.
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March 2019 by Judy Czerwinski
Very up to date clothing for women. Orland mall close Macy's.
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January 2019 by Jay Harris
Excellent customer service & professionalism given every time!
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September 2018 by deneen spraggins
I love it