-
June 2023 by 472
I had a very pleasant experience!! I hadn't gotten a new pair of glasses in forever but I did have my prescription. The guy helping us was named Michael Adams and he sounded experienced and went above and beyond making sure we were getting the best price because we were trying to balance insurance vs sales. Its also very nice that it isn't crowded and is very quiet and doesn't feel as overwhelming as JCPenney sometimes is. Really made for a pleasant and stress free shopping experience, which I really value as a mall employee XD
-
October 2022 by Linda Kirkwood
JC Penny Optical is an awesome place to get glasses. Huge variety of reasonable frames and great prices with their specials. There’s knowledgeable Opticians that put customers first and make every effort to see their customers are satisfied. I highly recommend.
-
September 2022 by Chrissy
Too expensive! Out of network for my insurance and I felt like there was no true attempt to try to get me a discount. Never paid this much for glasses and contacts. I won't be back. Go to America's Best. This was a waste of time and money. Zero stars!!!!
-
April 2022 by Chrissy Williams
Too expensive! Out of network for my insurance and I felt like there was no true attempt to try to get me a discount. Never paid this much for glasses and contacts. I won't be back. Go to America's Best. This was a waste of time and money. Zero stars!!!!
-
February 2021 by L Popa
Very poor customer service! They do not care for their patients! Next time I will try to find a better place to replace my glasses! Try to avoid this place!
-
December 2019 by donna floyd
I purchased 2 pairs of glasses 1 for sun and reg. They do not tell u their return policy which is 24 hrs and it wasn't shown on any material to read that was given to me. I was told to wear glasses for a couple of hrs a day for eyes to adjust and they still aren't right. They refuse to give me a refund as other optical stores will do after you have tried them for 60 or 30 days..JCP will not give u a refund. Shop somewhere else such a rip off when glasses returned are discarded. i was afraid if i didn't give one star they wouldn't post.
-
September 2019 by Jenny M.
Awesome customer service! Serena helped me pick out great frames and recommended me a good price. They care fast and I picked them up with another girl who was very cute and friendly. Would definitely recommend -aNd come back!
-
October 2018 by Melton Hoskins, Jr.
Sheena is the best! She is very knowledgeable, professional, and courteous. Even though she had ten customers at the same time she managed to make sure everyone felt attended to. She helped me pick the right frames for my face and gave me great instructions on getting used to my progressive lenses. JC Penney Optical has great frames and customer service. Thank you JCP Orland!
-
August 2018 by Toya
I went here to get an eye exam and the doctor was rushing through my exam as if he had somewhere to go......... No he just want to finish his food that he was eating in the corner before I got there. The worst ppl
-
June 2018 by T C
Dr. Kamide & this team are stellar! Conscientious and thorough. Dr. Kamide is extremely knowledgeable.Prices are reasonable too.
-
November 2017 by B C
Do not go here!!!!!! Placed an order with a woman here last week to ship to another Jcpenny location. I believe her name was (sherry) She wrote down the frame number and claimed she would put in their system and they would be ready in one week. One week passes I go to the Jcpenny optical where they were suppose to be at by now that they had "supposedly" been ordered by her to be shipped. To our surprise the frames were not there. She says that she didn't put in the order because "she didn't understand us"? We spoke english. What was not understood? After we confirmed the order with you. Beyond livid, worst customer service.
-
May 2017 by Tamika Riles
Amanda at the Jewelry counter is great.
-
April 2015 by Richard Schissler
1:30 line to checkout! So mad
-
September 2013 by Matt Amann
Lorraine The Expert was a great help!!
