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June 2024 by Sharon Paradowski
Eric was my salesman. Very helpful with what I was looking for
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June 2024 by Judith Hardin
I had a very pleasant experience at Grand Appliance. Mr Jeff was my Salesman he was patient and had a great deal of knowledge regarding the appliances I purchased.
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June 2024 by Jim Gorman
Great friendly service. Been going here for years.
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March 2024 by Deborah C.
I walked into Grand Appliance knowing what I wanted but my sales associate answered all my questions in regard to it. The delivery men were great. Very easy purchase all the way around. I would highly recommend Grand Appliance.
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February 2024 by John S.
Just go to ABT. You can search if your item is in stock and then pick it up in one hour or schedule free delivery! They beat Grand's pricing, they have fantastic customer service and wow the product selection is unlimited!!!!
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December 2023 by David K.
Bill was great and very knowlegabe helping me through the process of placing a long distance order by phone at a competitve price. The 4 out of 5 stars regards two items concerning price. On price match, I understand the item must be in stock at the competitor. With the the thought of hearing Grand touting a message that basically says "we can't be beat", well I found 2 sources that significantly do, but unfortunately Costco's warehouse that serves the delivery location was out of stock. They INCLUDE delivery/install/and haulaway AND add a 2nd year to the warranty. After tax, the total was $177.88 less than the total price I got from Bill after your $100 rebate. The 2nd source was Appliance Factory Warehouse that offered the LG range for $2199.88 vs. $2345.00 w/o the extras but the nearest Indiana location (Terre Haute) was too far away from the delivery location. I would like to point out that I believe Bill worked the price down a bit when on the phone I discussed a Best Buy price I found, so props to him for that! The 2nd item for the 1 star deduction regards the store rebate. Yes, having that to offer is a big help in attempts to have the better price, but at the same time that requires shuffling and extra "work" for the customer. It would be nice to see simply the lower price to begin with and avoiding the aftermath activity of dealing with a rebate...just saying. So bottomline, I am a happy, satisfied customer, but within this feedback am suggesting that eliminating rebates and monitoring competitors more closely might truly make Grand legitimately say "Why look anywhere else?" Thank you, David Kelly
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October 2023 by Junk Box
My visit to Grand Appliance in Orland Park left me thoroughly disheartened by the subpar customer service. No one approached me, and when I finally sought assistance, I was met with a dismissive demeanor. It's regrettable to encounter such a lack of enthusiasm in a customer service role. I've decided not to return and can only hope that they can thrive with a limited customer base, sparing others from a similar experience.
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October 2023 by Donna Kargol
Great shopping experience. Bill was very informative and easy to work with. Delivery went smoothly and we were updated frequently as to arrival time.
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October 2023 by Paul S.
I am very disappointed in the customer service. They don't call you back. Or they call a week later and leave their number but never answer it. Promise you a rebate on your appliance but the the appliance manufacture says it dose not qualify for a rebate. No one will call you back to talk about it. I think they know there is no rebate. They just say that to make the deal. I think Grands Appliance should cover this rebate. Just very bad customer service!!
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October 2023 by Denice
Customer service is terrible. I purchased a microwave and a dishwasher from them both needed service. I called and left a message which said they would return my call. It took over a week. No callback. So I went into the store and talked to a man at the desk who said I would need to deal with the warranty company, and he proceeded to give me a phone number, which is the wrong phone number. I called the store again nobody answers. Now I have to make another trip back to the store. When I told the man behind the desk that I had called four times and left two messages, he said he hasn’t answered the phone in four days he only deals with the people in front of him.
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October 2023 by Christine Krystyniak
Eric was our salesperson and he is very knowledgeable and we completed our transaction quickly. Made sure to get us a quick delivery date as our refrigerator had stopped working the day before and needed a new one quickly. Very happy that we stopped here while looking for a new refrigerator.
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October 2023 by Judie J.
Service was very good. However, the bank you deal with for credit sucks!! Wasted an hour because undoubtedly their website was having issues. The associate did everything he could and finally had us do it via phone. In the end the recording thanked us and "if we are approved, should have the credit card in a few days!!" We have a Citi Bank card already and since we needed it approved today for the replacement fridge another card I'd useless!!@
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September 2023 by dennis stanczak
Never purchased from Grand before. Found on-line information to be complete - pricing, rebate, product specs excellent. Called Bill on a busy Saturday afternoon with questions about delivery, inventory, rebate-hung up and discussed with wife- called Bill to process purchase- he responded within 90 minutes and the deal was made. Very satisfied with the response, price and delivery schedule- a good experience!
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September 2023 by Betsy Thomson
Bill was great. He worked with me, was very knowledgeable and not pushy. He got us a great deal on a washer and dryer set. Grand is a great store, it’s well laid out and designed so you can envision their products in your own home. Also, they had what we wanted in stock with delivery in less than a week. Thanks Bill!
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September 2023 by Kathy Freeman
Installation went great.Only criticism is that they should be able to let you know more than 24hrs prior when the delivery will come. This is important for people who work to make arrangements.
