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December 2023 by nancy gasser
Natalie is an excellent employee who has helped me greatly when I had issue with my account. She is so patient and explains everything thoroughly!
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December 2023 by Double A Foundation
Complete crooks. Hold your money hostage incurring fees after fees month after month and won't let you access your funds or close your account. The absolute worst people I've ever dealt with in my life. Stay away at all cost just bank with a normal branch like Chase.
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December 2023 by Robert Hewson
Natalie,big help, very knowledgeable and a reason to come back
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October 2023 by Kathie Jo Nespeca
Branch managers who open your account and NEGLECT to provide fee information verbally or in writing need not be in that position. That she is now at another facility to avoid this feedback speaks volumes as well. If you work hard for your money, this is totally unacceptable period. Good riddance.
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October 2023 by Dee
Refused to give change for a $20 through the drive up. Went right across the street to BMO they took care of it for me no problem
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July 2023 by Mousa Zughayer
Abby Sarena the branch manager is phenomenal! I switched all my accounts over. She is exceptionally knowledgeable, courteous and professional! Love this branch!
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July 2023 by Jennifer Nickel
ALWAYS a long wait! It was a much better bank in general when it was First Midwest!
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July 2023 by Rob Vander Wood
Drive thru is the WORST !do not go to this bank
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June 2023 by Marge Szalko
I was a First Midwest customer for over 20 years. The Old National Bank service on 159th and Wolf is what is making me seek a new bank to use. Their tellers are incredibly slow. No matter what time or day I go the wait is at least ten minutes. Last week I waited 35 minutes in the drive thru. I would have left but I was between 2 cars and couldn't get out. When I commented to the teller how long I had been waiting he replied "Well you are being taken care of now". No apology.I went in to inquire about a home equity loan. The woman told me to have a seat and she would be with me soon. She then proceeded to type an email and then made a call where she was placed on hold (she had the speaker on). I was the only customer in the place. I thought that was rude so I left. Her call could have waited and I wasn't going to sit there while she was on hold for who knows how long. I am done with Old National Bank.
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October 2022 by Nick Zarack
All I ask is they make it easier to contact them by phone.
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March 2022 by Barbara Surin
I have been with First Midwest since 1988.Went in yesterday because I received a text from First Midwest that I could maybe lower my car payment through them So I thought ok give it a try. It was a Saturday morning about 10 and the loan officer already had someone there. I understood that. The loan officer was alone and she had problems with the printer. That's not unusual. But then she had to go to the teller.to deposit funds from the couple. Ok. The banker asker about me and when she heard I was there about refinancing a car loan she rolled her eyes and shook her head. Rude!! Once I got to her desk I said are you sure you have time for me. Oh yes all the time in the worldYeah sure. Poor customer service, long wait and I see how you reacted toy needs.No wonder you're closing branches and combining with another bank. I was so disappointed. Been a customer for over 30 years. Might be time for another bank.
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December 2021 by Valerie Bennecke
Gloria the bank manager goes above and beyond to help.. she is what banks used to be❤️
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October 2021 by Karen Lyvers
So disappointed! Went to First Midwest Bank for a couple rolls of quarters and was told since I was not a business, only a personal account holder, I would have to pay a fee-- to access my own money!! After close to 30 years as a First Midwest customer we will be moving our accounts to our credit union. No sense to bank where we have to pay to take our money out!
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August 2021 by Donna Koegel
I have only dealt with 1st Midwest, orig Standard bank since we moved to Orland in ‘94. I prefer customer service and the bankers knowing me over the more modern, online only, tech savvy banking my kids do. 1st Midwest may offer the more modern approach but I am happy with going to the bank and I’ve never been disappointed w service there. I strongly recommend if service matters!
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April 2019 by Cathy P.
This is the most friendly branch I have ever been to every person who works here knows your name after the first visit. This branch has been more then helpful and goes above and beyond to make sure your issues are taken care of. Even after a week or so they call to make sure everything is fine. I was having a problem with my debit card and the banker seen me out there the next day she came out in the cold to make sure everything was fixed and that the card was working. She did that for 3 weeks in a row.
