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January 2024 by Mashallah Mohammad
Grace was hands down the best!!! She helped me look for the exact shoes I was looking for, her dedication to her job and customer service skills are unmatched. Store manager was great as well!
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January 2024 by Sherita Williams
Worst experience ever. I had one guy help who didn’t want to. When I kept asking questions he was walking away, talking to people on the ear piece and when I asked him for other sizes he told me to ask someone else. I asked several workers for help and no one ever bought me my shoes. I waited for 30 minutes. One guy kept walking past me laughing with the original guy who didn’t want to help. One guy was flirting with girls who wasn’t buying anything and when I asked him for help he seemed high off drugs. I had to take the shoe I wanted and walk up to the register to ask to try it on so I may buy it. I asked who the manager was. The cashier pointed to the childlike individual next to her. She wasn’t worried about my concerns. I wouldn’t recommend this place to anyone. I haven't been to this mall in years and they are limited on shoe stores in here. This place is horrible .
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November 2023 by Brian M
Went in to simply return shoes. Black girl at the register was rude and had an attitude. Based on other reviews this seems to be the norm at this store. Perhaps hire people that know how to interact with customers.
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September 2023 by M.M. Q
Salesperson #0369962 is rude and incompetent. Needs to be retrained or fired for lack of respect. A trained monkey can do a better job.
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September 2023 by Lourdes Benites
Worst store I ever had shopped in my life. Rude customer service, with bad attitude, disorganized store and dirty, shoes everywhere on the floor, and the employees didn’t care at all.
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August 2023 by Leah C.
The store was packed and nobody was being helped. 20 people asking to try on shoes and none of the employees went to get any of them. I didn't see any of them walk back there once, and had an attitude and rolled their eyes if u asked them to try on a shoe. cashiers were sitting there ignoring everyone gossiping with eachother. Male cashier sitting there flirting with the same girls for 30 minutes and ignoring all the costumers asking for help. Nobody got helped. They ignored everyone and gave everyone attitude for asking to try on shoes?
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August 2023 by Cinthya Velez
The worst store to buys your shoes! 30 min just for they can say that they don’t have your size shoes and god know if thay do look at them
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July 2023 by Valeria V.
Me and my sister requested a pair of shoes, since the begging the worker was rude asking "you want to try all the shoes" (it was only two pairs we requested), there was many persons so we were very very patient, we waited probably like 30 min. So I went to ask where were our pairs, he responded "the first time I checked they were not there but let me go check again before telling you no" so why didn't he just go tell us the first time that right? . Once again we patiently waited probably 20 min this time, I went to go ask because he was ignoring us "are they available?" He said "no". LIKE WHY KEEP US WAITING?????????? Sorry for the misspelling, English is not my first language probably that was the reason of the worst service ever!!! It was probably something with racism.Latinos no vayan a este lugar si solo quieren sufrir un mal rato!
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July 2023 by Edgar H.
Rude and unprofessional people at the front. A guy and girl both displayed no customer service skills. Why work a job you don’t want to do.Thjs was Wednesday before closing.
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July 2023 by Joe Max
We got some nice gym shoes.It's a pretty cool place.. but they need more employees..????
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June 2023 by Willie D
A few seconds after my daughter and I walked in the store one of the young ladies greeted us. Was very helpful even when we ordered the wrong shoe by mistake lol. Went to Champs and no one said hello, walked around and walked out...no acknowledgement, no business. Good job ladies and Finish Line!
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June 2023 by michelle harrington
It was truly a sensational experience coming to the store and being helped by Ariel and Kevyn they were very patient and helpful and knowledgeable. They also helped me understand the different conversions for shoes.
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June 2023 by Sol Chavez
Worse customer service ever? I think she was the manager because she was giving directions to others. She doesn’t know how treat people and she has no respect for others. They went inside to get the other shoes and box and after 30 min they said they didn’t have the box and they couldn’t sell shoes without box ?.
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May 2023 by Sandy P.
My husband and I had my grandchildren over and decided to come in and purchase new sneakers for them with no clue of sizes Ariel went above and beyond to help us and I was especially impressed I hadn't purchased sneakers for children in over 30 years! I was very overwhelmed but Ariel made our experience amazing. Thank you for her!
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April 2023 by Maine
Went here the other day to buy my wife & kids some shoes, first off the manager lady with the braids had a terrible attitude, when we first came in I was confused who worked there everybody just standing around didn’t ask if we needed help or anything. Then the lady was sending the guy to get every shoe while she just stand around in the front. I ended up leaving not going to support a store where staff is lazy and people giving attitude if any attitude should be given it should of been from me & my wife.
