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March 2024 by Matt (matteatsyou)
Useless employees... Every time I go in they don’t actually want to help you. No one greets me, no one checks in with me and sees if I need assistance. They also never have your size (or employees are too lazy to actually check when you track down their attention). What are they getting paid to do then?
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March 2024 by Nyisha B
This is my worst experience ever. I went to the store to exchange my son shoes. I had my receipt and was told to enter my email address. I told them I do not have an email that I would like to use for marketing purposes. I was told I could not do the exchange because I have to enter my email address or I can’t exchange. I said since I have my receipt I want a refund. He said no I cannot although I had my original receipt. The manager was very rude and disrespectful. He called the Orlando park police because I wanted a refund. I called corporate while in the store and they told me to just put any email address in . They called the manager and he refused to refund me my money. He again refused. They are very raciest here. I read the back of my receipt and it’s nothing on there that says I have to have an email to return. This was very embarrassing and racially motivated. Only gave a 1 star so I can post. The attached picture is the racist manager. He refused to give me his name.
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January 2024 by Mashallah Mohammad
Grace was hands down the best!!! She helped me look for the exact shoes I was looking for, her dedication to her job and customer service skills are unmatched. Store manager was great as well!
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January 2024 by Sherita Williams
Worst experience ever. I had one guy help who didn’t want to. When I kept asking questions he was walking away, talking to people on the ear piece and when I asked him for other sizes he told me to ask someone else. I asked several workers for help and no one ever bought me my shoes. I waited for 30 minutes. One guy kept walking past me laughing with the original guy who didn’t want to help. One guy was flirting with girls who wasn’t buying anything and when I asked him for help he seemed high off drugs. I had to take the shoe I wanted and walk up to the register to ask to try it on so I may buy it. I asked who the manager was. The cashier pointed to the childlike individual next to her. She wasn’t worried about my concerns. I wouldn’t recommend this place to anyone. I haven't been to this mall in years and they are limited on shoe stores in here. This place is horrible .
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November 2023 by Brian
Went in to simply return shoes. Black girl at the register was rude and had an attitude. Based on other reviews this seems to be the norm at this store. Perhaps hire people that know how to interact with customers.
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November 2023 by Kanubhai886 Patel
Discusstin service they have never go back too many options to buy shoes in Orland Square mall.
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November 2023 by Brian M
Went in to simply return shoes. Black girl at the register was rude and had an attitude. Based on other reviews this seems to be the norm at this store. Perhaps hire people that know how to interact with customers.
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September 2023 by Renata Martinez
Terrible customer service, rude and racist employees, I didn't want to go back there.
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September 2023 by Monserrat Martínez
The worst store to shop in, when we arrived they did not serve us and when they started to serve us it was rude, and even discriminatory since when they spoke English and we spoke Spanish, they spoke to each other and made fun of us in our faces.
In the end when we asked about a size of a model they always told us that there were none and we left without buying anything and with a very bad experience.
When we were leaving the store they kept making fun of us.
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September 2023 by M.M. Q
Salesperson #0369962 is rude and incompetent. Needs to be retrained or fired for lack of respect. A trained monkey can do a better job.
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September 2023 by Lourdes Benites
Worst store I ever had shopped in my life. Rude customer service, with bad attitude, disorganized store and dirty, shoes everywhere on the floor, and the employees didn’t care at all.
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August 2023 by Kelly Gonzalez
They hang up on me the moment I called
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August 2023 by Cinthya Velez
The worst store to buys your shoes! 30 min just for they can say that they don’t have your size shoes and god know if thay do look at them
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July 2023 by Edgar H.
Rude and unprofessional people at the front. A guy and girl both displayed no customer service skills. Why work a job you don’t want to do.Thjs was Wednesday before closing.
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July 2023 by Joe Max
We got some nice gym shoes.It's a pretty cool place.. but they need more employees..????
