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August 2023 by Leah C.
The store was packed and nobody was being helped. 20 people asking to try on shoes and none of the employees went to get any of them. I didn't see any of them walk back there once, and had an attitude and rolled their eyes if u asked them to try on a shoe. cashiers were sitting there ignoring everyone gossiping with eachother. Male cashier sitting there flirting with the same girls for 30 minutes and ignoring all the costumers asking for help. Nobody got helped. They ignored everyone and gave everyone attitude for asking to try on shoes?
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July 2023 by Valeria V.
Me and my sister requested a pair of shoes, since the begging the worker was rude asking "you want to try all the shoes" (it was only two pairs we requested), there was many persons so we were very very patient, we waited probably like 30 min. So I went to ask where were our pairs, he responded "the first time I checked they were not there but let me go check again before telling you no" so why didn't he just go tell us the first time that right? . Once again we patiently waited probably 20 min this time, I went to go ask because he was ignoring us "are they available?" He said "no". LIKE WHY KEEP US WAITING?????????? Sorry for the misspelling, English is not my first language probably that was the reason of the worst service ever!!! It was probably something with racism.Latinos no vayan a este lugar si solo quieren sufrir un mal rato!
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May 2023 by Sandy P.
My husband and I had my grandchildren over and decided to come in and purchase new sneakers for them with no clue of sizes Ariel went above and beyond to help us and I was especially impressed I hadn't purchased sneakers for children in over 30 years! I was very overwhelmed but Ariel made our experience amazing. Thank you for her!
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May 2023 by Shubh Solanki
These people don’t know how to behave with customersThey are very rude
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March 2022 by Tinisha B.
My daughter was in dire need of some new sneakers. Considering that she is so picky about shoes, as a parent I was desperate to try to find something to meet her standards. Finish Line was her first choice to shop for sneakers and thankfully as soon as we walked in we were met by Jannette. She was very patient and make sure she assisted my daughter professionally with picking the perfect pair of Jordan 1's. She took the time to offer different sneaker options and even talked us into buying colorful Nike socks to match. It was an absolute pleasure working with her and I look forward to shopping there with her again.
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February 2022 by Nacira Parra
Do not recommend this place at all. We went into the shop and found a shoe instantly. We waited for the girl employee (right next to us) to ask what size we needed but she didn't even acknowledge us for a good 5-10 minutes. Why ? Cause she was busy talking to her friends. When she finally asked us what size we needed, she went and asked a male employee (who was attending FOUR other customers) to check. She then turned around, put the shoe back, didn't say anything to us and went back to her friends. We waiting maybe 20 more minutes for the shoe and nothing. We finally went to the cashier and the guy there told us they no longer had that size we were looking for. When the guy helped us, we found, got and bought another pair in less than 10 minutes.
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July 2021 by CYN T.
HORRIBLE SERVICE! I went there on 7/3 to purchase some Nikes & there were 5 workers; 3 workers were in the doorway 'mall watching', another was ringing up the only other customer and the last was came back from the storage room & just stood. I lingered by the Nike & Adidas section but kept coming back to the 2 pair of Nike's that I wanted. After awhile I said forget it & took pics of the shoes I wanted. As soon as I got to the doorway & had to pass the 3 that were still there I finally got acknowledged with 'can I help you' but that point I was DONE. If I could rate ZERO stars I would. There are too many OTHER PLACES that would appreciate my business.
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December 2020 by Rebecca O.
Wanted to return a shoe for store credit but they said they ran out of gift cards. They barely have any good items in the store so it makes it hard to get a good exchange. Had to do 2 exchanges in order to get the shoe i wanted in the end. Kindve feel like they did that just so they'd get the comission off of me!
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April 2020 by Annie M.
I have to leave this review only because I was very disturbed by what was going on. I went into the store (Orland Square Mall finish line )on March 14th later in the evening the employees there all were messing around with hand sanitizer coughing like it was a joke laughing hysterically jumping around blowing there noses ... I will be very surprised if I am the only one that write a review about this incident because the place was completely packed and for these workers to be acting the way that they were was completely inappropriate and IGNORANT. I was in there with my husband my older son and my youngest which is a baby so I had a stroller it was just completely mayhem. I will never step foot into that store again needless to say I walked down to champs and bought the shoes we all wanted.
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March 2020 by Ryjo J.
Wow I've never experienced such awful service. Was just in there at the Orland mall and my buddy was in line to pay. I was sitting down and I saw the water resistant spray which I looked at before. I tested it on my shoes which one of the employees had done on my shoes before. The worker, who was helping guests, ran from the register, pulled the spray off the shelf, and said "since you guys used it, you can pay for it". I proceeded to tell the worker that last time I came the worker demonstrated the spray on my shoes and it was from the shelf. The guy began to argue with me and say that's not true and then tried to charge my friend for the spray he wasn't trying to buy. Obviously we weren't about to pay a boofoo price when all we did was test. Just wish we could have been treated better instead of trying to be forced to pay. We went and bought the same pair from champs for cheaper. thanks Finish Line
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September 2019 by Howard L.
Came here to check out the latest trending shoes and I wasn't disappointed really. Great variety of shoes, prices are fair for what they're selling for. Employees were helpful while shopping around and definitely weren't acting like hagglers which I was really happy with during my visit.
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July 2019 by Nicole W.
I came to the main finish line in Orland mall to purchase shoes for my husband recently but unfortunately that never happened due to the service. The female that was "helping" me had an attitude and never even looked me in the eye. She never told me her name but she was average height with a very very long ponytail. Maybe if she helped with my shoe as much as she helped herself to her cell phone a purchase would have been made.
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November 2018 by Alexandra P.
I wish it was possible to give zero stars. Worst shoe shopping experience I have ever had. Worst customer service and extremely uneducated on the shoes! No help what so ever!!!
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February 2017 by Bobbie Greengoss
It was very bad the associates did not acknowledge we was there or yry in even ask if we needed help or even say I'll be there to help you just let me handle this customer they were very very rude no I mean know associate tried to help us at all I would not recommend this shoe store to no one. We would not be going there again time was in the afternoon very unprofessional..
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May 2016 by Ghetto LCS
Ok shop but this is not located in Macy's.
