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November 2023 by R
Fidelity investments sucks for everything, at my work it used to be with a different company and was so much better. Fidelity is as stingy as possible and make it difficult to get the money you worked for.
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July 2023 by Ron Coutts
Extremely helpful, and if they didn't have an immediate answer they researched it. Highly recommend.
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December 2022 by Christina Reato
Called several times not one person wants to pick up or do business. Went to location during business hours and doors were locked. Called again and calls were transferred to the call center.
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December 2022 by RANDELL MORELLI
I'm not feeling treated like they are my fiduciary.
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December 2022 by Patricia LaPorta
Our company is through Fidelity so when my husband retired we thought we would stay even though I had read several bad reviews.The initial transaction was ok and moved fairly fast, but we have been trying to take money out for over a month and it has been a nightmare of red tape, hoop jumping, BS! Multiple calls, emails, text, and nothing. I also get the market has not done well but neither has our investments. Thank God this was not an emergency situation or we would be screwed! FYI Fidelity this is OUR money not YOURS. So ready to roll out someplace else.UPDATE: finally ALMOST have the money we requested 7 weeks ago! It SHOULD be available tomorrow, if not PROBABLY Monday. So if you plan on taking some money out for Christmas shopping, you may want to start the long, ridiculous, hoop jumping, impossible communication, process now.
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December 2022 by Al Krajewski
Been comfortable with Ryan Cole acct mgr.Always available to set up appt within a few days and speak personally about the market and my acctAmy Farber took over as my account rep.Very happy with her. Seems concerned for her clients and has helped us make good decisions . We recommend her and appreciate her time and knowledge. 5*
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December 2022 by Willis jennings
I received an outstanding service from Fidelity and Sons Lawn care, LLC. I will definitely recommend this service to others.
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December 2021 by Shirley Guftafson
The worst
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December 2021 by Raymond Kennedy
I have been on the phone multiple times. Two times yesterday waiting over 30 minutes with no one answering. Today waited over an hour and still no answers. Will be shopping for new brokerage firm. Not sure how a company can operate like this.
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December 2021 by Dennis Moore
I could not or was unable to talk to anyone in reference to investments. No one ever answered the phone when I called there office in Orland Park.
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December 2021 by Rick Livings
No doubt the best brokerage out there. Fantastic support team. Friendly and knowledgeable.
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December 2021 by John Malioris
Want to open an account with Fidelity and transfer money from my current brokerage. Cannot get anyone to answer the phone. On hold FOREVER. My current brokerage answers immediately. I'll just go someplace else. Thanks for helping me decide.
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December 2020 by R K.
It is impossible to get anyone on the phone that is capable of helping. You initially wait about 10 to 15 minutes and get someone that just transfers you and no one picks up.. Two days ago I was left holding for over 30 minutes two separate times during the day and no one picked up. Yesterday I was on hold for over an hour and no one picked up, today I am sitting on hold 56 minutes and going. Will be moving my money/investments somewhere else after the new year.
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December 2020 by Theresa Perlot
Worst customer service, on hold forever switched from one department to another. Still have no answers after numerous calls and being put on hold each time for over 40 min.
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December 2020 by Steve Aicher
Kyle Davis is one of the best advisers at this location. Very professional, organized and willing to answer any questions.
