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September 2023 by Maureen Kaminski
Excellent customer service from Lupe!
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June 2023 by Ramsay Murphy
Donelle was extremely helpful and very professional. She made it easy with my selection on the sofa.
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April 2023 by TM E
Excellent and fast service getting sample fabrics from Guadalupe!
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September 2022 by Katy Helsdingen
D was wonderful to work with. She was very friendly and knowledgeable.
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September 2022 by Jaclyn Renfrow
Fantastic customer service and open/excellent communication! Lupe was just a joy to work with and made our purchase of a new dining table easy during trying times! We are very appreciative!
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September 2022 by arthur barrie
Great service and open/excellent communication! Lupe was awesome to work with alone with Sue Sellers from EA Skokie Store the 2 of them combined to make my house a home. Made my purchase of new dining table, chairs, new living room and bedroom. My family has been customers of EA and Sue Sellers for over 25yrs. I'm letting my family know if she's not available take the drive visit Lupe she makes things easy during trying times! I'm are very appreciative.
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June 2022 by Home Sipich
Had the pleasure of working with DONELLE "D"GIANNONI at Ethan Allen in Orland Park. The experience was wonderful. Donelle was very knowledgeable and helped us with every facet of our furniture purchase. Definitely will return to Ethan Allen to work with Donelle again!
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June 2022 by Ashley Smith
My family has worked with Pam on various spaces spanning at least a decade. I've now had the privilege of working with her on furnishing my townhome! She has a great eye and never steers us wrong! Pam is always extremely helpful, genuine, professional, and responsive! We couldn't be happier with the quality of our Ethan Allen pieces! A trustworthy, quality company that stands by their products!
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May 2022 by Cathleen Schaeffer
Lupe was so delightful and pleasant when I stopped in the store to look at dining room furniture. She spent a lot of time getting to know me & my floor plan & provided me with a beautiful room design.We ended up going in another direction, as we found a more rustic look elsewhere.Thank you again for your kindness & expertise.It was a pleasure working with you.Thank you.Cathleen
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May 2022 by Wajiha Khan
Donelle was extremely helpful and very professional. She made it easy with my selection on the sofa and customizing it. Provided her honest feedback and she was very kind.The team overall is very welcoming, highly professional, and courteous with their exceptional services.
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February 2022 by Patricia Brow
Lupe was a very helpful designer. She listened to my needs well and my new drapes are lovely. Due to materials shortage, I was disappointed that the fabric that I ordered for some chairs did not come in; but that is not a reflection on Lupe. She kept following up and letting me know the status.
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January 2022 by Geraldine Giglio
Lupe Martinez was the Design Consultant that helped me furnish the living room for my first home. She is not only knowledgeable at what she does but always presented herself as very professional. Lupe was an extra set of eyes that noticed things I did not, such as the over all picture and what the furniture would look like when delivered. She reminded me over and over that the wallpaper was the focus and the furniture should not overpower the wallpaper design.Her 3D technology skills were so helpful in the initial stages as I planned but she designed the space! All of this came about because she took the time to view the space, discuss my style, inquire about what made me excited and how I wanted the living space to look and feel. I would sit on a couch and say “this is comfortable-I will purchase it” but Lupe kept letting me know ALL the options available for the best purchase for me. That takes professionalism, time and patience. I applaud Ethan Allan for their well trained and high caliber of staff they offer to their customers.For some companies, the pandemic has made communication obsolete but Lupe did not disappoint. She bent over backwards to meet with me several times to discuss and pull-out numerous fabric samples. I do not enjoy shopping and buying furniture is overwhelming but her smile, availability, unwavering patience, no pressure attitude and receptiveness to MY NEEDS made the entire process enjoyable.I am so pleased with my purchases. In the future, there are additional items to buy and I will be calling Lupe and the Ethan Allan Team for their advice and exceptional service.
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January 2022 by Jen Bee
We were looking for a grown-up sofa, but as we shopped around found our style was just not as formal or modern as a lot of the mid- to higher-end places focused on. On a whim we stopped by Ethan Allen, thinking it was probably out of our price range. To our surprise, EA had a great selection of quality, classic furniture that was not more expensive than other places we'd looked. We worked with "D," who was awesome. Walked us through options, listened to our feedback. Helped us pick a sofa and fabric that worked for our lifestyle and budget. Gave us realistic (and accurate) expectations on delivery timing. Delivery was very smooth, from the text updates, to the courtesy call when they were close, to the careful delivery into our living room. We love our couch. It's sturdy, comfortable, and attractive. Will definitely be going back to EA when we're ready for our next grown-up piece of furniture.
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December 2021 by Doris Jones
The sofa and chair were delivered sooner than expected. The delivery guys were careful to place each piece in the areas I designated. However, I decided to reposition the area rug underneath and I discovered that the back wooden leg on the sofa had been chipped. They must have known because they did a very poor job of coloring it with a marker or something. I am very disappointed that this deception took place without my knowledge. Will remember moving forward to inspect any furniture being delivered to me. I would post a picture, but I am not sure how it would be done.
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November 2021 by michele skowron
My husband & I came into the Ethan Allen store in Orland Park because of a magazine they sent out. I saw a couch I really liked & wanted to check it out in person. I also saw a bench for my bed that really interested us both.Lupe offered to come to our home with fabric samples the following week & measure our room & give us some good guidance. So on Halloween morning we accomplished alot wasting no time. Guadalupe went back to the store to bring us more fabric choices. We found what we liked & ordered the bench for our bedroom & the couch for our living room. I am excited to receive these 2 new pieces of beautiful furniture.Guadalupe was very helpful & professional, not pushy, she listened to what we wanted.