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July 2024 by Julia Cabrera
The store is clean with great customer service. The selection of clothing exceeded my expectations. I found the perfect outfit for my dad on father's day.
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July 2024 by Gloria Bodoki
Wonderful experience. Great clothes and helpful.
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July 2024 by Crazybags 1969
Great place for big men cloths....
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June 2024 by Ken Dreher
The sales associate I believe his name was Amarise or something like that had his attitude turned up from the time I walked in. I asked if he could get some shirts down from the top and the attitude was on full display, I was simply bothering him to much for him to do his job. I asked to try on some shirts and again it was like he was just being put off. When I went to check out he took a phone call, put it on speaker and was nothing but rude to the guy on the other end. This employee is not what you want to represent your store or brand, very bad hire.
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June 2024 by Mike Savickas
I have absolutely nothing nice to say about the Orland Park location. Let's start with the customer service. A definite zero out of 100. The guy did welcome us into the store but did nothing but sit behind the counter. The second sales associate did nothing but give one customer all there attention and after that customer bought a suit the sales associate just disappeared while the other sat behind the counter. Now let's talk about the store. What a disappointment. They NEVER have stock of basic things such as under shirts or just underwear. Plus the app does not match what's in the store. Not to mention the entire store is in udder disarray. It's clear that no one that works there cares enough to straighten up the products and have the store looking presentable. Not long after leaving I got an email code to use online or in-store. I figured I'll just use it online so I didn't have to into the store. But lo and behold the code didn't work. Later that night I got a survey asking about my experience and I let loose. I get an follow up email from the Regional sales manager Tony Forbes wanting to reach out over phone and talk to me after the memorial day holiday. We'll not a big surprise after a week he didn't reach out. It's things like this are are the reasons why I stopped going to DXL and took my money to Kingsize and Amazon. Not only is there in store customer service horrible there regional needs to get there act together and fast.
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June 2024 by Don Richardson
Returned so gift I received from out of town. I honestly thought the story was closed. The name was still there but no cars and no signs of life. I started to turnaround and just go to Evergreen. I went to Evergreen a few weeks ago and the lady behind the counter said I needed my daughters credit card. I said just return it to the card the items were charged on. She said she couldn't do that. So I said my experience has been that Casual Male now DXL could use any debit card and possibly a my own credit card. She nope, can't do that either. Then you preceded to tell me how long she'd be working there. I'm thinking Geez, I wouldn't tell anyone that but I'm happy about her career if she is. So, the guy at Orland told me he saw nothing wrong with how the store looked closed but he'd share it with his manager. I said nope, don't do that. When I walked in the store he was there alone I guess, certainly no customers. So he was getting paid to work without really working. In retail if you have time to lean you have time to clean. But nope, this guy had no motivation. But what he did say was if I didn't have my daughters credit card he could return it on my card. Hummm? I had her card, no problem. If he or Evergreen ran my phone number perhaps they'd see the many years I've purchased from them and the many states. But look, I'm a nobody I wish them both well in their DXL endeavors. Karroll's Men's store never had such an attitude nor did Mandy's out on Roosevelt Road in Hinsdale I believe. Anyway, the closed the Mattson store were Mikah managed. They should hire him back to teach some customer service classes. Any way money back on daughter's card. Sorry for typos. See pictures of empty lot. Don't go in alone!!!
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May 2024 by Daniel Deane
Amarius... Great guy.
He set me up!!
Friendly and a eye for style. Thank you.
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April 2024 by Mark Costello
Great place to shop, if your body has thatcst
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April 2024 by Big Rob
Very happy! Thank you Lord Jesus. 376 lbs. 5'8" only place Harbor Bay Tech Solid Boxer Briefs found, so my inner thighs don't chaf & blistering daily 5 miles walking. I got size 4X, & to my Blessings all 7 stretch great to fit waste or stomach. My order was online. I just want to help people.
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March 2024 by mark burlison
Employee stands behind cash register the entire time there. No assistance…..not much there….disappointing at best.
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March 2024 by Marcus Lipsey
Sales lady was super nice and accommodating
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February 2024 by Douglas Pogliano
Big guy to Big guy always amazing service
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February 2024 by Penny walker
Expensive , no discounts... veterans or senior
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October 2023 by William Shakespeare
Happy that I finally found a place that I can confidently buy clothing from
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October 2023 by GCHR, Inc.
The store manager Eric Toczyl have changed our mind a bout this store it’s my favorite store because of his knowledge and kindness to helping us in the store.
