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March 2024 by Tony C
2 coffees and a sourdough sandwich, 15 dollars. I got stale coffee and an uncooked sandwich. I was told I could get a replacement.When I arrived, I was treated horribly. I got the replacement. I was suspicious bc of the way the the whole dunkon crew was staring at me, when I checked my sandwich there was a bite taken out of the egg. It was shocking, I'll be bringing in a picture to show whatever manager I need to. Seriously disgusting, I would never go back. They mess with your food here.
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March 2024 by Gail Sulo
They gave me powdered donut holes as hard as a rock. When I asked if they had anything fresh they couldn’t speak
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February 2024 by Mandakini Soni
Good and friendly service, friendly employees nice and clean place.??
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February 2024 by Katie Gustafson
Staff not very friendly or helpful, they did have donuts late tho
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February 2024 by Ahmed
Need to work on customer
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February 2024 by Mishawn Bryant
This is one of the better locations in the Tinley Park/Orland Park neighborhood. I always get prompt service here, even when it’s really crowded or busy.
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January 2024 by Julianne Mosqueda
This is honestly the WORST Dunkin I've ever been to. Through drive up I've always been given a sour attitude, very rude service, cold food, and usually something is messed up with the order. Your staff is honestly unbelievable and should really reconsider the ones you currently have. Especially the women working the window. Wish I could give 0 stars.
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January 2024 by Jacob Plofsky
DO NOT GO TO THIS LOCATION!!! Breakfast sandwich was ice cold my doughnut was hard as a rock and staff was rude, they could care less about what they’re serving !
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November 2023 by AJ Jones
They gave me the wrong coffee. I called. It was in my phone log. I told the lady I'd be back the next day as I was working 16 hrs. They really tried to make me prove it when I handed them a full coffee. The second coffee was nasty as if they were upset to replace it. I went to another Dunkin and the coffee is correct.
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November 2023 by Mike Schwaller
Nice clean Dunkin' with fast service. A greeting like "Hello" would have bumped the service up a star. ? I have only gotten doughnuts there (nice & fresh) so I really can't comment on other stuff- oh- they DO have my favorite blueberry muffins too... ?
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November 2023 by Rachel Jolivette
Horrible service. We ordered an ice macchiato with less ice and an extra shot of espresso and when we got it. It was mostly filled with milk. When I went in to say something I was screamed at and told that I shouldn’t complain because it was a “free drink” ( we had used our points to purchase it, the points built up from previous purchases. Then she told me if I want it remade with less ice I would have to pay $1 to do this. When I just laughed at her she finally said ok fine I can put one more shot into your drink but I’m not remaking it. It’s astounding how this place still has customers.
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November 2023 by Alejandra Lopez (BadWolf21)
This is my first time coming here and it wasn't the best experience, they either "forgot" or just didn't put what I asked for in my coffee, and when I tried to tell them about the mistake I was met with a rude attitude and was told "yah, we put it in there," I know they didn't because it looked like water down tea. I will not be going there anymore, just save your money people.
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November 2023 by Mohammed A.
Disheartening Service at Dunkin' Donuts in Orland ParkMy visit to Dunkin' Donuts at 15616 Harlem Avenue was intended to be a delightful treat for my children and me, but it turned sour due to the conduct of one of the staff members. This individual's approach to customer service was not just disappointing; it was outright disrespectful.When we made a simple request for a vanilla sprinkled donut, we were met with condescension and were provided the incorrect item. After receiving a donut sprinkled with unwanted Halloween decorations, I attempted to explain the mistake, only to be met with loud and derisive remarks from the attendant, in full view of my young children.In search of assistance, I entered the store, but the situation deteriorated further when the same employee chose to interrupt and mock me rather than offer help. Her demeanor was not only unprofessional but also showed a concerning lack of empathy and respect.The treatment we received at this Dunkin' Donuts location was unacceptable. It's a stark reminder that even simple requests can be mishandled without proper training and customer service protocols in place. I urge the management to address this behavior promptly and ensure that future patrons are greeted with the courtesy and professionalism they deserve.
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September 2023 by Ghaleb Mehyar
Music is too loud !Hard to focus on your work or studying or even talk to someone next to you ! When you ask to lower it down, they say the volume control is in the managers office which which is closed …Luckily, there is Starbucks and Panera close by
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September 2023 by Catherine Bradley
The best Dunkin Donuts. Lots of tables inside and outside. Awesome service. The best Dunkin out of others ones in the area.
