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March 2024 by Frank E
Only 2 people working the checkouts taking returns at the same time. Staff up
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March 2024 by Nicole Ciluffo
Horrible customer service!!
I called 30min prior to closing and asked 2 times for a specific product that they said they had in stock when I arrived to pick up it was a whole different item then what I called for and since they were closing they didn’t seem to care and were in a hurry to get me out I asked if they could accommodate price matching or any discounts for wasting my time and giving false information to which they didn’t not seem to care and did not
Do anything about it other than saying they’re already closed several times
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March 2024 by Vainoras Vinksna
I love this store
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February 2024 by Mohammad H.
The gentleman KENNY Help me out was very nice. Probably the most easiest experience buying a shoe id definitely be coming back.
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February 2024 by Barbara H.
Lots of customers in the shoe department and no salespeople to be found! Finally, after another customer and I looked around for a bit, I spotted a kiosk. I looked up what I wanted and pressed the button for it to be brought out to me. It said it was in stock. Finally a salesperson arrived and asked what he could get me. He wnt to get it then came back out asking my shoe size again. He wnt away to get my shoe and came back saying it was not in stock. There were at least 20 different customers. Eventually another salesperson arrived, and he ran into me! He did apologize, but I was standing right there for a moment and he still ran into me! The last time I was here (about a month ago) there was also no salesperson. I walked to the front counter to ask them to get someone. She also walked away for long periods of time and was the only person working (loosely used the term working because she, like today's associates, was barely working).
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January 2024 by Mary Lou Herbias
If you enjoy being followed around the whole store for the entirety of your shopping experience solely based on how you look and dress, then this is the place for you. Horribly obvious profiling from staff. The looks exchanged from employees when I pulled out my credit card at the register as if they were surprised I could afford what I bought is embarrassing and almost laughable. If I could give zero stars, I would.
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January 2024 by 4everPhree 100%
Easy store to navigate. Escalator helps for 2nd floor shopping
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December 2023 by N J.
I honestly would give them 0 stars for service and customer experience. I submitted a pickup order request that took over 6 hours to fulfill and when I called to cancel one of the disrespectful reps refused to return my order telling me it can't be done then hung up. I called again asking why and he hung up again and continued to pick up and hang up without answering. First time shopping here and will be my last. I understand the holiday season is busy; however, it doesn't give an excuse to be disrespectful.
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October 2023 by Czochara Kamil
I bough a mattress that was leaking air, wanted to turn it back but lost receipt, they offered me 2 dollars !!!!!
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September 2023 by Meme
Customer service in the shoe department was horrible
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September 2023 by Vernell Norman
It was awesome no way in the line. I only went in there for 2 yeti's.
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August 2023 by Lincoln Thinkin
Good experience but inventory seems to very low and staff seem to be overwhelmed with customers
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July 2023 by Phuong Nguyen (Son Nguyen)
Friendly staff and great price for what we need. Will be back
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June 2023 by Adriana Tarasiewicz
If you are looking for shoes go straight to Kenni. I went in for some shoes and the first 2 gentlemen I got clearly didn’t want to help. It was like pulling teeth to get any help. Kenni was super friendly, super approachable and very knowledgeable. Can’t recommend him enough.
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June 2023 by Keith B
Very helpful staff
