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June 2024 by glenn kondz
Terrible. Bought 4 tires from them brought the suv in to get a rotation and was told the tires was not wearing properly because it was over inflated. DUH? You installed the tires and put the air in them.
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March 2024 by kvng khvled
Called in to let them know I need 2 tires mounted that i bought online. Once i got their they told me I cant get my tires mounted because i didnt buy them from costco. Wasted my time should of told me that over the phone. Manager looked a little special so wasnt gonna argue with someone who barley functions.
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November 2023 by Marco N.
Update since review. Bathroom remodeling appears to be finally finished!Big kudos again to the CostCo return policies and staff, always friendly and a great member benefit. I returned unopened Halloween candy (it was snowing and nasty weather, few kids) and also a weird rare Kirkland milk scenario where the containers were somehow not filled all the way from the dairy. New seasonal items are available, which will usually go fast!
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October 2023 by Marc D.
I couldn't believe there were no working bathrooms and was informed that the bathroom was under construction for so many people paying money. Plumbers are available construction people are available this is absolutely ludicrous and crazy that I am inconvenienced where I am unable to use a bathroom at a facility like this. I passed up so many places because I knew that I was going to a member's only institution where they took care of, I was inconvenienced and upset. The bathroom should have only been down for hours not days. I was instructed go outside and walk a 1/2 a block to go use a bathroom. That's what the employees had to do. This incident left a very bad taste in my mouth as I am a senior and I only expected the best out of this location very disappointedThis incident left a very bad taste in my mouth as I am a senior and I only expected the best out of this location very disappointed.
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September 2023 by Mama D.
First important piece of advice! They do not accept Master Card unless it's debit. The store itself is great, the staff is pretty good, but the Customers! Just walking in so many people just dead stop and start looking at their phones (mostly seniors) is Facebook really that important? If so pull over and get out of the way! Staff should nicely tell these people to move along! They cause a bottleneck at the entrance. Prices have gone up on some things, I just choose not to get them. Since it's a 45 minute drive for us, we go occasionally to stock up on essential supplies.
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July 2023 by Dean R.
Funny story. Costco has someone in line at the beginning to make sure you don't have too many items and to check your face versus the face on your Costco card. Then right afterward someone different does the receipt to make you swiped the items this is before even walking tot he front door. If you need that many people to make a "self checkout" than maybe self check out isn't the answer
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June 2023 by Mark W.
The new policy of enforcing you being the actual card holder is just a step too far. They have every right to do a one to one check of sorts, it's in our membership terms. The problem is there are now four points of connects with them: the entrance check, the checkout lane, the exit receipt checker, and now someone checking your card before you get to the checkout. Today there were two card checkers. I suppose that wouldn't have been too bad but I apparently wasn't moving at her required speed to get my card from the wallet and present myself for inspection that she was kind enough to mention "If you don't have a membership you cannot shop here, please step out of line."For the last few years that I've had my membership and Costco credit cards I never thought of dropping my membership but today might just be the end of it. On the way home I stopped by a competitor and their checkout options were better (hand scanners on the self checkout and some fast track lane to bypass the checkout entirely), plus they had curbside pickup. It's been a while since I checked out the other guys but it seems like they made progress during or post-Covid where Costco is still in the 90s. While I can't believe that my executive (or even gold star) membership is what keeps Costco in business there has to be a less intrusive way to police the members. The long lines here make us temperamental enough, one more intrusion really doesn't help their bottom dollar when I hand in my card.Maybe repurpose those two checkers to opening another lane and up the all holy hotdog price $0.25 and move on.
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April 2023 by Maureen R.
The hearing aid department is a great find. Heard from others about hearing aids and went to check out for my Mom.Mom's new hearing aids are great!I cannot say enough nice things about the staff at Orland hearing aid dept! They are GREAT! Mom saw Angela and she is so nice, patient and detailed with helping my Mom.Stopped by again on a weekend for questions Mom had and believed Katie helped us, very nice.Then yet again today stopped in and Angela went above and beyond to help my Mom. Angela is great!Apologize can't remember name of woman who made us appointments and checked us in few times; very friendly!Costco is very lucky to have such great people working here!
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April 2023 by Michelle I.
Never made in inside just stopped to get gas which again was about $.20 less than other gas stations. Every single lane had 5-6 cars waiting and it seemed like the cars moved through quickly and efficiently.
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April 2023 by Shay B.
This is one of the busiest Costco's and I've been to a lot of Costco's! Even so, this location usually has a wide variety of items that my location doesn't carry. I advise you to avoid visiting on the weekends and right before any holiday. Folks that work here are nice enough but patrons will run you over, literally. Please be aware of your surroundings in the parking lot and good luck getting gasoline here too.
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January 2023 by Donna Rudd * Water at the Well
Orland location used to be good.Something changed around 2017 - give or take some time. Staff had a huge turnover, and they are clueless how to help and have friendly service They are very busy all the time, and could use a large garage at Orland - there could be space if they were diligent. Especially now they dropped that whole from section of the photo shop gone sine the COVID lockdown happened. These guys NEVER answer phone. they never have open spots to do something simple like a rotation. and there are rarely spots available to set any appt. up. SO MANAGEMENT needs to change it up - get new staff AND a larger area and have waiting available right there by the outside - have a walk in like other Costco locations have like the one on Auburn Rd in Michigan, near Sterling Hts. ORLAND has to change
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January 2023 by Bette Ann K.
I have been shopping at Costco for years, and have written positive reviews in the past. But my experience this week really soured me on this Costco. Charmin Ultra Soft was on sale. Because the ten-packs are bulky, I wanted to pay the extra fee to have them delivered to my home. But they were out of stock online. So, I phoned the Orland Park Costco to ask if they, too, were out of stock. The gentleman who answered the phone assured me that they DID HAVE IT in stock. I drove there, only to have them tell me that no, they did NOT have any left. Their apologies did not negate the fact that I had wasted my time and my gas to go there. It felt like "bait and switch" to me. Sadly, I am canceling my Costco membership.
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December 2022 by Gregory S.
It's a Costco. You know what to expect at Costco. They're pretty consistent everywhere. This one seems to be slammed at all hours... does anyone around here work or do they just hang out at Costco all day? It's much more crowded than the one in Pilsen I shopped at for years. Employees here are patient and helpful. The cashiers move quickly and seem to deal with the crowds and stress well. I get my prescriptions here and prices on those are nice, they also let you use your GoodRX discount code if you have one. Like other Costcos, gas is cheaper here than the daily rate at standard gas stations, but you'll wait in line at the pump. The only real complaint I have about Costco is their insistence upon having folks at the exit who check your receipt. The company's PR claims this is to help prevent people from being charged for items they did not purchase, which is nonsense. We did this 22 years ago when I worked at Best Buy, it's an old Loss Prevention technique and what they are looking for are items the cashier missed or that you stashed and didn't pay for. It's especially frustrating at this extremely busy location. When I shop here I want to get my stuff and get the hell out ASAP, the noise and crowds stress me out. The last thing I want is to stand in another line at the exit and wait for someone to draw a green line on my receipt after I already lined up to check out. Plus it's right by the customer service desk, so it's always backed way up to the desk and between the people trying to leave and the folks waiting to be helped at the desk, you don't always know where to stand. The Costco experience would be massively improved by eliminating this LP receipt check.
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October 2022 by Ed P
They claim they have the best prices and discounts for members....not really.. actually they are just as priced as pep boys or "discount tire" ..
