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April 2024 by Christine
Quality of clothes went down, not the same as usual
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March 2024 by Antoinette Dominguez
Horrible ! They offered me less than 5% of the cost of my (4) like new items … not sure who is managing this location but you need a more experienced staff to make purchasing decisions . I amA local orland resident who has been coming here for years but today was the last time … shocked at what you offered me for like new items - in fact they still had the tags on 2items … I had noticed a decline in the store for sometime now however today was the last time - and I will definitely let others who are considering this location know my experience.
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March 2024 by Marianne Peters
I brought in over $500 value worth of shoes and a $300 handbag and was offered only $24 for all. Most of the shoes were never worn. Very disappointed.
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March 2024 by Alice M
Too many clothes stuffed together. Overpriced. Can do better at Ross.
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January 2024 by Dionne Nicole Smith
Wow. I just read some of these reviews and my experience has been completely different. I am late to the game and just found out about CM last month during the holidays. I purchased a number of items online from different CM locations around the country...everything fit, which was amazing. I decided to visit the Orland Park store a few weeks ago to see what could be sold from my wardrobe, as I usually give to women's shelters, family or friends in need. Manager Melanie has been nothing but kind and helpful to me. She even gave me suggestions of other businesses around the corner that work with women's shelters or charities if I wanted to give to them. Everyone I've met has been lovely. Truly sorry for everyone else's experiences, but that has not been my case.
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November 2023 by Nicole Walker
If I could write one star I would so I took some shoes to sell and I decline the offer and instead of them calling to inform after 10 days they donate them they didn’t they claim they donated my Gucci shoes to charity I will never shop nor sell with them again the store manager is totally rude and would not make any type of exception think twice before shopping or selling here
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September 2023 by Cathy Mitchell
I used to like selling/buying to this place, but my last couple of visit simply was bother. I brought in brand new shoes/blouses that I haven’t worn even Vince Camato Ann Klein etc big bag of shoes that never been worn and they picked only a few..was in disbelief.. they reason was they had too many or something. Was going to buy, however after that experience just told the manager to give everything back and I left without buying anything. Doubt that I will be returning.. Just will donate to goodwill
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August 2023 by rebel beaute
Melanie is nasty and very unprofessional! The store is FILTHY unorganized and has bad smell! Melanie would not buy my vintage Chanel bag!! But My cousin sold a FAKE Louis Vuitton bag to this store SO please beware buying anything “luxury “ from them! It’s most likely a good KNOCK OFF! HaHa
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July 2023 by Chrystiana Jones
If I could give this place a negative star, I would. And I’m not one of those “Karens” that complains about everything. I truly regret not listening to the other negative reviews before trying to sell my nice clothing to this place. It was a complete waste of my time, and they are incredibly unorganized….told me I would get a text when they were finished and then got defensive when I told them I never got it. Just an awful experience.
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July 2023 by Kenya JL Cooper
I took clothes in that had tags on them and was offered $50 for nearly $1000.00 worth of clothes. Then I was told that they didnt want certain clothes and told me to come back if I had clothes that were listed on their inventory log. It was a long wait but It was apparent that Mellisa(?) cant work under pressure. She becomes very rude and starts to comment on it being too much work...she makes sure that the customers know that she thinks its too many items, too much work or comments on other customers...it lacks professionalism. I didnt feel like taking the clothes back...i wanted them gone. SO, I acceppted the offer but next time ill donate to a shelter for battered and homeless women. Because it'll be better service and more appreciation. I dont do rude! customers shouldnt have to listen to employees complain about having to working. You are literally complaining to ME. About ME. Im a customer. Not a good look. I only selected 1 star so that I can post. NEGATIVE 50 STARS! I DONT LIKE POOR CUSTOMER SERVICE FROM A CUSTOMER SERVICE EMPLOYEE. ITS YOUR JOB!!!
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July 2023 by Darlene S.
Store is over packed making it near impossible to go through the racks. The shoes are haphazardly thrown on top of a shelf over the clothes racks with mixed assortment of sizes. The purses are all tangled up on long wall hangers, again making it impossible to look through. This place used to organized, clean and airy, not sure what happened, but will not be going back.
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July 2023 by Joel Gonzalez
Bring your clothes but they will pick what they will buy from you... Be ready to wait about two + hours...
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June 2023 by Cynthia Shane
Nice deals - will visit again - friendly owner -very sweet
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May 2023 by Jodie Bowen
Absolutely love consigning with them and some cool finds!! ??
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March 2023 by Da Bears
If I could 0 stars I would. They are rude. A customer has a reasonable expectation of when they are there when the store opens that their drop off items will be processed in a timely manner. after an hour an half I called to see and was told they haven't started yet!! Really! After 2 hours I went back and picked up my items that still hadn't been looked at!!