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October 2021 by Sue Brady
The service at this branch 151st and Lagrange was fantastic. I was greeted and recommended to see the teller for faster service. The teller smiled and helped me with my direct deposit paper. It was a very pleasant and enjoyable experience. Thank you Orland Park Chase. I told my husband and friends to go to this branch for great service. The Frankfort and Mokena branches were awful. Definitely everyone go to Orland Park, they are terrific.
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October 2021 by Hina Fahad
It was a great experience overall. Casey, Dugan was amazing and helpful.
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October 2021 by Alejandro Monroy
First of all I have to say that mostly of the staff it’s friendly and kind an exception of a gentleman called “Manny”, everything started by checking on the waiting list I also requested assistance in Spanish, the gentleman offered to assist according to the list he mentioned that he was almost coming to get me and he got me over an hour waiting at the end he didn’t help at all, he passed right on me like I was not even there and the worst of it he wasn’t busy at all, he was not attending clients! Very obnoxious, unprofessional and even seemed like he was tired of his shift he disappeared for over 45 minutes and that was counted the 15 minutes left was when I walked in an average waiting time.
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September 2021 by Steve Weagant
This branch was helpful when my ATM card was stolen when I was pickpocketed in Italy. I went to the bank to get money with my temporary drivers license. The bank manager was helpful and efficient in getting another ATM card express delivered. On two subsequent stops I was able to get cash easily. Today I had still not received my ATM card. I inquired and the agent as able to verify when it was mailed. She gave me the ups tracking number. I looked it up and found it had been delivered a few days ago. I went home and found where my father had placed the envelope and forgotten to tell me. These series of interactions significantly reduced the stress and annoyance of not having my atm card.
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June 2021 by Timothy Gill
Went there to open account for education purposes. Was going to deposit at least 5000.00. Was told there was no one that could help me and if I wanted they would take my name and number and call me later. Really? I told the rude and obnoxious lady with her IPad that I was going to go give my money to their competitors. But, I made sure everyone in the bank heard me. Went to First Midwest and done in 20 minutes. Chase Bank sucks!
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March 2021 by Mike kerrigan
Bank elsewhere for actual benefits and service. Employees at this branch will offer you none and make you feel like an idiot for looking.
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January 2021 by Abigail Morgan
Waiting 20 minutes in the drive up for the teller to tell me that she couldn’t give me a roll of quarters and that I would have to come to a different window or come inside. No other Chase has given me this problem. Poor experience and customer service by the teller.
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January 2021 by Christine S
With so many Chase branches being closed due to Covid this branch seems to be having to take on all the "overflow". That could be really stressful and taxing for the employees and yet they don't show it. Received great service from everyone I encountered in this branch. The personal banker, Brian, was especially kind, helpful and professional. This branch is not close to where I live (I was out running errands in the area) but I would definitely come back because of this experience.
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November 2020 by Andy Varga
Terrible branch.... there is a clear reason that I try to do 100% of my banking online and that is based on the service you get when walking into this branch. The branch manager is rude at this bank, and the person helping me closed the wrong account. Wasted an hour and a half of my time.
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November 2020 by Besorah
Took forever at the window while the banker sat and did nothing. Wilk not be coming back to this location.