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July 2024 by George Sereika
I called the Orland Park Illinois office and they didn’t answer and someone from Florida answered and couldn’t hep me AT ALL. My advice is to stay as far away from Charles Schwab that you can ??
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June 2024 by Johnathon Novak
Take your money out and look up the 3rd party hack results.
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May 2024 by George Beck
The brokers are always courteous, professional and personable. I highly recommend.
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February 2024 by Markus Wrobel
Connor does a great job and I've had zero issues with communication or in person availability. He has made money managing an easy process while going through some of the more trying times in my life. I would recommend Connor to anyone!
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August 2023 by Lita P
Driving over an hour to learn that this locayom is actually closed - highly irritated.
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April 2023 by Pat
Good luck on getting anyone to answer a phone...and I'm a Schwab account holder! Well, I was. Cancelling that account tomorrow.
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March 2023 by Pat Stolfi
Hard to find but once there efficient as all locations. As with other locations no one answers main phone at branch so couldn't ask for direction help
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February 2023 by Larry S.
I had the pleasure of meeting Olivia Conner and I'm glad I did I'm a new investor and made it very easy to open a account. She a star in my eyes. Charles Schwab is lucky to have her.
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February 2023 by Robert Ungaro
The individual who was helping me transfer an account stayed with me through the end and it all went smoothly and thank you to him
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December 2022 by Will
I have been trying for over a MONTH now to get in touch with someone, anyone, from Charles Schwab. I tried requesting an appointment via their website and also calling the Tinley Park & Wacker locations, atlas no response whatsoever. Being in finance myself, If this is any indication of the level of service or business they provide I would advise seeking alternative options instead of wasting your time.
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June 2022 by Stephen Corwin
Great information from Orland Park Rep. Matthew Michel. Many thanks.
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March 2021 by Damian Janociak
Worst Customer Service ever I've been on hold 2 days in a row for over 2 hours Haven't spoke to anyone. Tried calling the local office they picked up and hung up on me
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August 2020 by Linda Lessard
The staff is friendly and always go beyond expectations to help answer questions, solve problems, educate and steer us to the proper avenues. Can’t thank them enough.
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November 2019 by Andrea Miller
When I call their office, nobody answers...very frustrating...
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November 2019 by Sara Jane
I have a very serious situation with my father that has dementia. I have a court order stating I have guardianship. Went to the office with my court order and the necessary paperwork from Schwab and was treated extremely rudely and was not given any information. Had to speak with someone at corporate that essentially blew me off. I spent 1 hour and 15 minutes calling the office today and no one would pick up the call. Finally I spoke with a person that looked it up on the computer nad they stated NO ONE WAS WORKING ON IT!!! I demanded to speak with someone in corporate and after being placed on hold for 13 minutes he assured me that someone would call me right back. Never happened. Tried calling the office back and they answered and hung right up. Now been on hold with corporate for 15 minutes.All while my father is being robbed blind!!!
