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October 2024 by Alex Porcaro
I just took my son here for his second birthday to get his birthday bear. I just want everyone to know being truthful isn’t always the best. I wasn’t able to make it on his actual birthday month due to a tragic car accident, and being on life-support. We came the Following month. Not even three weeks after his birthday. & Cheryl the manager would not honor the birthday bear. I have never gone to a build a bear that was so rude. My poor son was devastated.
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October 2024 by Kristina “Stina”
Very helpful, friendly, and happy staff. One employee went out of her way to see if a specific item was in the back and it was! Made my gift that much more special
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October 2024 by Victoria Velazquez
Sheba at Build a Bear was amazing! She was knowledgeable, thoughtful and kind. She ensured we were cared for and really went above and beyond. She gave us our space when we needed it and also was there if we had any questions. We had a great experience for the 4 girls, and we all felt special including the rest of the family. Thank you Sheba!
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September 2024 by Hugo Morales
Great service, super clean, my order was ready on time, highly recommended.
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September 2024 by Mariana
Staff were unfriendly and rude. It wasn't until I mentioned how rude they were being that they changed their tune. I have never been to a Build -A-Bear where staff were rude let alone so obvious and rude. The worker was a more seasoned worked. No, one should feel entitled for workers to go above and beyond of course but fill up the bear and do so without rude comments about how busy it is and complaining the whole time.
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May 2024 by B G
The older lady working with glasses and a low ponytail with bangs today at 1:00 in Orland Park was extremely rude and dismissive to me and my daughter today.
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April 2024 by Cee
My girlfriend and I recently had a wonderful experience at Build-A-Bear in Orland Park Mall, and it turned into the perfect add-on anniversary gift exchange!We decided to create our own stuffed animal friends for each other, and with the amazing selection available, we found the perfect matches: a cuddly Sylveon for me (big Pokémon fan!) and a loveable longhorn cow for her.The entire experience was so much fun and surprisingly romantic. The staff at Build-A-Bear were fantastic! They were incredibly helpful and enthusiastic, guiding us through the stuffing, wishing, and dressing process. We couldn't find the Sylveon cape my girlfriend had her heart set on, but the friendly manager went above and beyond, offering to grab the last one from the display window. Another staff member even helped see if a longhorn cow could fit into a Batman suit, it didn't fit perfectly, but it was so adorable and perfect.That kind of service really made our day!Beyond the personalized gifts, what truly warmed our hearts was seeing people of all ages enjoying themselves. From wide-eyed children picking out their first furry friend to adults (like us!) reconnecting with their inner child, the atmosphere at Build-A-Bear was truly heartwarming. It was a lovely reminder that the joy of creating a special companion knows no age limit.If you're looking for a unique and fun experience, whether it's for a date, a family outing, or even just a treat for yourself, I highly recommend Build-A-Bear in Orland Park Mall. You won't be disappointed!
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February 2024 by Paul Chize
Took the bathing shower out and a few more inter acting activity's for the kids. Prices over the top. Than like they not making enough they charge for cardboard box to take ur bear home. Two bears 150+. Limits customer base.
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December 2023 by Jeremy Bolden
Nice place, I go here a few times a year for the kids. They’re always friendly and helpful.
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December 2023 by Jennifer Ann
They were very very friendly and all had smiles on their faces.
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December 2023 by Champ Yoko
Nice place, I go here a few times a year for the kids. They’re always friendly and helpful.
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November 2023 by Howalene Clark
I got Rosetta Stoney on my Birthday. November 11th
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October 2023 by Christina R
Staff was nice and store was clean
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October 2023 by Juan “El Apache” Rangel
very clean
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October 2023 by David Ortega
Some locations are always missing stuffed animals.
