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January 2024 by Carol-Ann Le May
I have lived her for 32 years and must say the management is horrible. Our driveways and sidewalks to our front entrance are covered with ice and snow. I called regarding this issue and nothing has been done not even a return call. There have been other issues, but this snow removal needs to be addressed now.
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February 2023 by F abromitis
Roxanna still killing it
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June 2022 by Faris Aqrabawi
Terrible at answering any questions. Put me on hold for 10min for a simple question.
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January 2022 by A S.
there plowing and shoveling is tinley but it becomes a damn ice rink we've slipped And feel millions of times and it's getting worse. If we pay these fees least they can do is put out salt and not have our area as an ice rink. was driving by to my garage and my car slid And would not stop. everyone here is after every little thing. They park there bobcats in our spots and when I parked behind my garage cause I have two inside mine already they send me a violation. It's out of hand tbh
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September 2021 by Paul Smith
They have installed a door bell. Wear a mask and ring. Someone will be there very shortly.
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March 2021 by Maria Bertucci-Runge
Rose Schrank is the rudest individual that I have ever dealt with. When you bring issues to her attention, she is not responsive and threatens individuals with legal action. When you bring something to her attention, she ends the conversation by hanging up the phone. Properties need to realize this and hire a more professional management company to take care of business.
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March 2021 by Ramya Pillai
I have lived in our townhome for 15 years and have never had a good experience with Schrank & Associates. I have called them multiple times over the last week for an issue with our roof with no response. They have no interest in resolving issues but happily take our money every month. Timely snow removal was dismal and during the summer the lawn care services have only gotten worse and worse. They do not deserve 1 star but that is the only way I can provide a review.
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March 2021 by Jim Spellman
I have lived in Crystal Tree for 30 years and have found Shrank’s to be very professional.Jim Spellman
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February 2021 by Jayne P.
Snow removal sucks. Everyone's driveway snow packed. I had to explain to the "LOVELY" Roxanna what snow packed means. I mean you're so called property manager. She was just being her usual condescending manor. Tells me she has 41 properties. Right. I believe that lol. BTW ROSEMARY SChrank is a big Trump supporter. Figures. That's why I had to take my little Biden sign down...so pissed.
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January 2021 by Kimmie M.
Only giving one star because there is not an option to leave 0 stars. This morning (2/1/21) my husband and I woke up to our driveway covered in almost a foot of snow. The plowing company was out in our subdivision yesterday (1/31/21) and they plowed every single house in our association but ours. This is not the first time our house did not receive the services we pay for, on time. My husband and I and also our neighbor could not get out of the house. When I called for the second time this morning, I first spoke to Roxanna and explained the situation and that it was extremely urgent she transferred me over to Dave. Dave was rude, inpatient, and unprofessional when speaking to me. This is not the first time employees at Schrank and Associates have been rude, inpatient, and unprofessional. Would not recommend this company. And to be clear this is a complaint about the horrible customer service I have received from Schrank and Associates.
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January 2021 by Lirim Sulemani
Alina is the best very friendly ,helped me with all questions the two times I went in the office.
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November 2020 by Bigsam H.
Don't understand why I can pay my dues and never have anything done . They act like they own my home ridiculous management want to move only because of this Accociation
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November 2020 by Oıɹɐɯ Ōl
I can't speak for others but I rarely write reviews, especially if service is as expected. However, today I have had a horrible experience dealing with a property management company. I called to see why one of my payments was returned. This other property management company which I have not had the best experience in the past told me they cannot locate any record of who I am or the address I provided. What should have been a 2 minute call turned into 15 minutes. No one at this office seemed aware or willing to look into why this had occurred. It seem their only goal was to get me off the phone. I called one of my neighbors who informed me our HOA recently switched management companies. I called the new management company Schrank & Associates where I was greeted and informed on the details I was seeking. Very professional and courteous, Alina went out of her way to get me as much information as possible to ease my concerns. Great first impression by Schrank & Associates.
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November 2020 by Kimmie Major
Would not EVER recommend Schrank and Associates. After a terrible experience with them today, I wrote a negative review on yelp. 15 minutes later I was messaged by someone saying if I do not remove my post they will have to threaten legal action. As many have stated, this business does not even deserve one star. But there is no other way to write a review. What prompted me to originally post- after almost 2 months of trying to get in contact with our property manager we finally got through with her today. We have a couple different issues/questions we would like to ask our property manager. She proceeded to tell my husband "that's not how this works" she cut him off several times. She was very rude and condescending. She would not answer any of his questions. Instead of trying to help us she hung up on us. When we called back we were hung up on AGAIN by the receptionist. I have questions about the contract that was signed with SCHRANK AND ASSOCIATES. Therefore if I have a question with said contract, I will contact the company (SCHRANK AND ASSOCIATES) who I have signed the contract with. Yet they hung up on us and will not answer any questions.
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November 2020 by Nathan Becker
So the townhouse that I live in we pay an HOA fee that covers landscaping and snow removal, however I'm not sure where that money is truly going because the landscaping is terrible and the snow removal is nonexistent. There is a tree in my backyard that is missing, I informed Shrank 5 months ago about it, nothing done still no tree. The trees next to it are dead as well. There are bushes missing between my driveway and my neighbors.Aside from the landscaping, the snow removal is a complete joke. Yesterday (2/6) I called at 10am to ask why my driveway had still not been done (or anyone's driveway in the subdivision), and I was told that multiple people had called and Dave was handling the issue. I left around 11:30 and was gone until 5, and when I got home the driveway had still not been done. Now today (2/7) it snowed again over night and the driveway is covered again. Curious if it will get done today before 5 this evening.The problem is, everyone on this subdivision pays money for these services and Shrank is not doing there job. Unacceptable and everyone should be refunded for the lack of servi e!
