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July 2024 by Dellya Hubbard
Specifically the pharmacy is trash and they are very unprofessional and don’t have any type of human compassion it’s just a job to them and you can tell
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June 2024 by Interm Realty
Don’t bother getting your prescriptions filled at this location. They are absolutely rude and lack no sense of courtesy. Terrible customer service and the pharmacist Karen is the worst.
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May 2024 by Tamika B
This review is for the pharmacy not the store. Visited the pharmacy today to pick up 1 perscription. Upon telling the pharmacy tech my name she quickly said "we don't have anything for you maybe it's at another location" I received a notification in my app stating the perscription is ready, which I informed the tech. I told her my name again using the phonetic alphabet and she came back with the same response, she asked for my phone number and then found it and stated she typed it in wrong (even after the phonetic spelling). After giving my insurance card she asked me to pull back around and get in line (behind 2 cars) so the insurance can be inputted ( every time I visit here with the same insurance it's never in the system) after waiting behind the 2 cars the pharmacy tech stated I need to come in because they can't find my spouse's information and so I won't "hold up the line" After parking, getting my toddler out of the car, putting on masks and coming in the store the pharmacy tech stated "we'll be right with you" and continue to serve 2 more vehicles. The pharmacist Maria then from behind the computer off to the side called me over and asked about an address from 4 years ago which I had to call my spouse and verify. Maria then went on to say " there are so many different addresses that's why we couldn't find it" finally after receiving my perscription I went to pay with my phone. My fingerprint was not reading right and the tech proceeded to say "her card is not working" to the pharmacist as she walked hurried to close the windows because at this point it was around closing time. They were in a hurry to go home but disregarded my time. They were unprofessional and rude, I never heard a apology for the wait or for the discrepancy in the computer. Needles to say I will be changing my pharmacy.. to anywhere but here.
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April 2024 by B3
By far one of the worst Walgreen pharmacys I have ever been to. I was waiting in the drive thru to pick up my moms medicine. There was only one car in front of me and I had waited 9 minutes before it was my turn. When I got to the window the lady put up the closed sign saying it's after 8 when I looked at the clock it was 8:02. I told her I had been waiting and I was the last car she replied she didn't care and I would have to come back tomorrow. I can never understand why it takes these people so long to service folks and then when it's my turn say you're closed after lollygagging in the medicine cabinet. Be forreal just like self checkout they'll find a way to replace your job just wait on it.
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March 2024 by Shiquila E.
I've been here 2days in a row to fill and get a prescription it was an 2hr wait each time in the drive thru it's ridiculous
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February 2024 by Michael Olimene
Found what I needed so I was in and out
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December 2023 by King Micah
This review is for the pharmacy. They never have your prescription ready. I end up waiting every time I go. They need an entirely new staff including the pharmacist.
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October 2023 by Maryann Haskins
Nice selection of items. Clean and organized
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October 2023 by Mauricio R.
Rude customer service. I expect no more from a poorly educated individual with cheap nail polish. I recommend a raise to be able to afford a decent hair stylist, it would appeal to customer relations if the lady at the photo counter was the least bit presentable.
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September 2023 by Monica Collier
I hate my doctor incorrectly sent my prescription to this location. They have the most incompetent, rude, unprofessional, non-communicative employees I have ever encountered. They don't run your insurance. Tend to make decisions based on old, outdated information. Leave you on hold for hours never coming back to the phone and will disconnect the call stating they are now on lunch. They charge higher prices than the cost of the medications. They lie at the drop of the hat. No one appears to want to work at this location. ? Instead of getting better they continue to progressively get worse and worse. I'm amazed that they are still in business at all.
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August 2023 by Cynthia Cornejo
The absolute rudest people work here.
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April 2023 by George Wiley
Just rude!I’m in this Walgreens location and saw an employee in uniform, and I asked the direction of the FedEx counter she immediately goes before I could even finish “ I’m not on the clock.”I replied, I just had a small question, she replied, even louder “ I’m not on the clock!”Just rude for no reason at all !
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December 2022 by Scott H.
I love this store. The staff is always very professional, understanding, patient, and helpful. And welcome back to a neighborhood employee "Donnie". Going here is like being around family.
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December 2022 by Tasha Ross
Poor customer service. 30 minute Long lines the customer in line requested for the manager to come help her employees. There were on 2 cashiers up front. The manager refused to help, she said that her shift was about to end and she was going home. TERRIBLE CUSTOMER SERVICE!!!! It was pure chaos!!!! I tried to call customer service and was hung up on. Overall experience was trash! I will not be visiting this location again!Location was in Crestwood, IL.
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November 2022 by Lori J.
The store staff is friendly and helpful, but the pharmacy is woefully understaffed. I've had to step out of line to leave many times.
