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February 2023 by Jibin E.
Won't recommend this place . Devil satanic worshiper. I heard stories about them.STAY AWAY
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January 2023 by Paris Shalyn Williams
I want to start by saying I absolutely respect doctors, nurses, technicians, etc everything that they do and the job they took on because it’s not an easy one. BUT with that being said, it is the job they CHOSE to do and that should be taken seriously. I went to the ER today because I fell and my ankle is the size of a tennis ball, could not move it, the swelling was horrible. I waited in the ER for 8 hours seeing people come and go that seemed a lot less severe than most of the patients waiting to be seen and I was never even triaged. Nobody looked at my ankle, nobody gave me the time of day. I went to the desk to ask how much longer it was going to be and got immediate attitude from the intake nurse. She told me “there are people who have been here 3-4 hours, you’re just going to have to wait” and at the time I was one of those people who had already been there for 3-4+ hours. The second time I went to the desk because I had been there so long and hadn’t eaten, my sugar began to drop. I kindly asked a nurse if I could please have an apple juice or orange juice and I got another attitude. She told me she would grab one and then disappeared for 3 hours only to come back and avoid me. Finally I approached the desk one more time to see if someone could just please provide me with an ibuprofen for the swelling because I was in tears at this point and once again got told they would get it, just to be ignored and forgotten. I wasted a whole day to not even be seen once. I ended up finding out from a different patient that there was apparently only 1 doctor on call which is ridiculous that the patients weren’t made aware of that so that we could’ve had the option to leave and go else where to get care instead of sitting there miserable and not getting any answers or time frames. This hospital is one of the worst I’ve been too. I understand being busy but they just do not care about the patients there. They don’t communicate , they just gaslight you and tell you they don’t know anything when they actually do. Most people don’t mind the wait if you’re honest with them but they lack honesty here. They lack empathy. It’s a waste of everyone’s time and a serious health risk having 50+ people crammed into a waiting room throwing up everywhere, coughing and no end in sight while the nurses sit behind the desk laughing and talking about their tattoos. A lot of employees there should be ashamed of themselves. This hospital lacks compassion for its patients and it’s very very sad. My advice, take the extra drive and go literally anywhere else but here.
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November 2022 by Drew Safari
This place is a joke, trying to get in contact with the cashier department or anyone regarding billing is a joke. Brought in a financial assistance application that they said would be sent in and they never sent it in, anyone you speak to will give you a different answer than the person sitting next to them. I had to call to follow up about my application just to learn the cashier never sent it in even though I was there when she said she did
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October 2022 by James K.
Came here sat at 12:30pm for what I told lady at desk was I had very low BP, palpitations and my legs, and stomach were hurting bad. I have congestive heart failure and sometimes I need to go to er , but my hospital of choice Christ in oak lawn is far and er wait is 18 hrs sometimes. Never had EKG done, instead they did cat scan of my stomach and kidneys. Told them twice that I'm not here for that. Had blood work done and nurse stabbed her self with my needle. How does that happen? So I waited 3 more hours so they could do hiv and hepatitis blood work and all this time, never had my heart checked. So at 8:30pm I left, and will never be back. They literally forgot about me, cause nurse stabbing her self was more important. People hated the Chicago Heights campus, but at least er wait was fast and I got great care always.
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August 2022 by Nicole B.
Came in to the ER for chest pain- sat for over 6 hours to only have blood work done. Waited over 5 hours to hear results on blood work. Rn nurse tried to do my blood work all over again and tried to redo vitals and etc because she could read the report and pay attention. No one communicates well nor do they know how to work. One person has been called back from waiting room in the last 2 hours. What is seriously going on with this location, the only reason I gave the one star (besides having to since that's the lowest). Is that the day shift was super friendly. Unlike the lazy night shift. Long story short. I left. God only knows how much longer it would have been. Worst hospital i have ever been too!
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August 2022 by Court Corb
This is the best kept secret of pharmacies in the south suburbs. I have been using this pharmacy now for at least 10 years and they have been consistent with providing quick and excellent customer service. There have NEVER been any long wait times for our medications unlike the popular chain pharmacies. Although they have shorter hours and aren't open on Sundays, I prefer to go here than wait hours for my medication at any of their competitors.
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August 2022 by Kathrine McKinney
Having patients sit for 8 or 9 hours with no treatment is not care in fact its ridiculous. The staff at the nurses station just laughs and jokes like it's something funny when you inquire about being there for 8 hours. They tell these lies that there is no rooms but a few have been sitting empty all day and evening. It's horrible
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July 2022 by Melissa V.
We have been here for over six hours. Still waiting to be seen by a doctor. My daughter has not had any water in over 8 hours and I have been asking for hours if she can have a drink of water. She has been bleeding and in pain of a 9 out of 10. Just received a shot for pain. That is not helping at all. Do not come here!!! Only kind thing I can say is that the staff is friendly. Still waiting because she needs medical attention. No details as to why we are waiting this long, or being checked on. Don't come here!!!!
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July 2022 by Ashley C.
been here WAITING in the WAITING ROOM for 10 hours! if you come be comfortable bring food take a nap so when you actually leave you'll be well enou go to drive home safely!! wouldn't recommend GO TO URGENT CARE OR YOUR PCP
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June 2022 by John B.
Franciscan Health sucks. Low IQ LADY AT FRONT DESK. I liked doctor Robinson. My 2nd visit the clowns at Franciscan Health front desk would not let me see him. They wanted me to fill out paper work that they lied about. Franciscan Health sucks they are the new woke s*** health none care. Don't trust Franciscan Health with any of your paperwork nothing but trouble..
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May 2022 by Disbelief W.
Due to Omicron virus, Jan 26, 2022, the entire Franciscan Health Professional Building, 3700 203rd St, was closed. I consented to having a phone visit on said date with Dr. Marie Baird, Family Practice Physician. Baird advised me to go to Franciscan's ER for tests same evening, Due to private insurance cost on ER visits, I was advised by Baird she was putting the tests in as 'stats,' which would not be considered an ER visit charge with insurance company. Needless to say, Baird denied she advised me she would ordered tests in system as 'stats' so there would not be an ER charge! Victoria, Service Excellence Coordinator, Franciscan Alliance Business Office did not reversed ER visit charge. I am smart enough to know, if I did an ER visit what ER charge I would incur if it the outcome would not result in an overnight stay or more. Furthermore, who goes to ER for tests and leave without a conclusion from the ER doctor? I left, after asking, were all my tests completed that Baird ordered? There wasn't a definite answer from the nurse at ER desk; nonetheless, I felt I completed what Baird wanted given the phone visit earlier in evening. The above should not be surprising to me regarding Baird's action. I dismissed her as my PCP last year due to a very similar interaction with the ER as a new patient. Without going into details on that occasion, seems as though Baird has an obsession with sending me to ER under a ruse. Upon obtaining a new PCP, away from Franciscan Health, Baird had the audacity to contact new PCP and then had her nurse to call me. I guess my good sense had diminished to had retained her as my PCP again???? Good Riddance Baird!
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May 2022 by Jason C.
I would never recommend anyone go here, for any reason other than to practice their waiting and patience skills. I was there for 10 hours waiting to be seen. Then when I got back there to the doctor, he asked about my symptoms as if sitting there for 10 hours would have not made things thousand times worse. By the time I saw the doctor if it was a real emergency we would have been planning a funeral. There is absolutely no reason to have to wait 10-12 hours to see a doctor. What's the point in going to the emergency room if you sit there for hours like it's not an emergency.
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April 2022 by Stephanie H.
I've heard lots of negative comments about Fransican but my dr Leonard Robinson SPI is very attentive and thorough. He listens to my issues and advises, suggest, order tests, etc to get to the root of the problem. I hear horror stories about uncaring inept drs and glad I have a good one! I've referred several people to him and most are pleased.
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February 2022 by Meghan D.
The ER was not organized and it was very uncomfortable being called in several times while others never got called. Once admitted I had a comfort room to myself but when I needed something which was like once out of my stay it took having my call light on for 25 minutes. Also the food is the worst out of any hospital I've ever been in. You can order Grubhub or whatever but you'll be billed for that burger patty and carrots that are over boiled and water logged. This hospital is also a teaching hospital so you see about 20 people a day which should be 5 or so at a normal hospital. I'm definitely going back to Advocate. Sorry sistas
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January 2022 by Chris J.
If i could give 0 stars i would. The entire staff is racist and discriminate when there is long wait times. Receptionist sit on their phone and scream at you for asking for minimal. They are so busy taking care of themselves they have no time for work. Ive never been discriminiated against more than when i was a "patient" here. They claim they are all family but they are racist and push their religious views on athiests like myself.
