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March 2024 by Brittany Morton-Myers
Every time I visit this pharmacy, either they're understaffed and slow or they have NASTY ATTITUDES.
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December 2023 by Latiffany
What can be said...a WHOLE LOT!!! This CVS in Olympia Fields has changed in customer service and it's NOT for the better! Ever since they closed multiple locations and shipped everyone to this location the Staff has been EXTREMELY UNPROFESSIONAL. I would go in and know every tech and Pharmacist by name and they would know me as well. Now, I don't know anyone anymore. However, I do know the rude staff there!! They are impatient, and rude, and the last time, we were there the Pharmacist accused my Mother who is legally blind of tampering with her medicine. There is also always an issue with medication refills and the text feature through CVS. The staff/ Pharmacist there always responds by calling your doctor or calling your insurance we can't help You. Corporate needs to look into the store and its employees and adjust accordingly.
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November 2023 by rosevelt/bessie colvin
This store has pharmacy employees that are very rude and apparently cold hearted. They are never kind. They don’t say hello or good bye. If you try a greeting they cut you off with “name” “birthday” - take the info and never say anything again until the payment cost. Take the money without a thank you or a kind face. Then they slam money drawer at you take the money and never speak again. You have to guess whether they are done or not. They don’t care if you have a question about the prescription or anything else. If ever there is a need they will lean away from the human, kind thing to go out of there way to be MEAN. The behavior is so consistent that it has to be the management and training. I would shop there to get other things but they are too mean for that. I will go anywhere else to get what I need. Wish my insurance contracted with Walgreens.
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October 2023 by Nakira White
Called for information about a vaccine and got attitude and hung up on. Very rude
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October 2023 by LadyDee Speaking Wisdom
My Husband and I had an appointment for 2023-2024 COVID-19 Vaccine.We called CVS to see if we could come in earlier. They said fine. Upon arrival, we gave our names. The employee immediately snapped and said "I'm backed up, you have to wait 20 minutes.There was a weird energy in the air, not good. She was angry, hostile and unprofessional. She brought out a needle. Did not explain type of shot and go over info.We did not receive printout or receipt of any kind. I don't even know if we got the shot or if it was a placebo.It was impersonal, cold, uniformitive.I highly recommend you do not use CVS pharmacy as customer service is 0 and they clearly don't care about customer satisfaction.
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September 2023 by Kenneth Purscell
I've read some of the reviews, and am surprised. I have never had a delay in COVID test results, not even when they were doing the PCR test which took a few days. My last test with them was a glorified self test, a bit more accurate than the home test, and the results were texted to me by end of day. As for prescriptions: I've never had a problem with them filling a script. If anything, they've rushed refills or refilled when I asked them not to do so just yet. So, not perfect, but my experience has been better.
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September 2023 by victor valdez
I called today September 14th @ 10 minutes to 8pm .and been going to CVS for over 20 years and every single time I try to get info about my meds they have been very nasty verbally they have no remorse for people who are sick. This time I will call corporate
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September 2023 by K S
Been holding twenty minutes for a human to answer the phone. Most CVS are like this which is unacceptable this day and age!
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September 2023 by KRISTINA COMER
Pharmacy is terrible! Long wait time, no one greets you, no seems like they want to work.
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August 2023 by Steve Redwine
THE PHARMACY IS A CRUSH THE MEDICINES ARE NEVER READY AND EVEN WHEN THEY SEND A MESSAGE THAT THEY ARE READY TO PICK UP WHAT A WRONG WHEN CHANGING TO THIS PHARMACY
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June 2023 by Elizabeth Z.
All personal is very friendly and helpful, good selection of items, and they have the option to self check out.
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May 2023 by Pamela Gresham
Cvs in Matteson il never open up on time. It has a line of cars waiting and the pharmacy said they short of staff and no one from the front team is in. This the cvs in Matteson Illinois. It's 9.24 now and we are still waiting out side. Hire new front store staff for Olympia fields il location. Lincoln highway
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February 2023 by nisha laws
Taylor was amazing tonight going back to help me get the savings I wanted. Thanks for all your help☺️ I appreciate you being nice and professional.
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January 2023 by TellaVision 's
Pharmacy staff was disgusting! Rude-unprofessional.
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May 2022 by Tyra Morgan
I'm actually sorry that I have to give them 1 star! Last month I had to get my prescription for pain filled at a different pharmacy because they were out and needed to reorder more. Ok fast forward to this month I go to the pharmacy on a Sunday to ask if the med was available the pharmacist stated" no good thing you came to check I will order it and it should be in by tomorrow afternoon". I checked on Tuesday the meds were in and I was told that they were placing a hold on the meds for me to pick up on my due date which was two days later. We'll guess what the meds were not available and now they need to order them!!! This is an inconvenience to me and my doctor. I have to call my doctor and get them to send a new prescription to a different pharmacy. These people are so horrible ?!
