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May 2023 by Love P.
If I could give a half star that would be best option. With the economy and collapse of som many businesses you would think that customer service and support would reflect that employees need to keep locations open just based on word of mouth as well amazing service to keep returning customers to help them stay working. However this location really does not reflect anything but poor service, disgruntled employees and lifeless managers oh and did I also mention racism or should I say bias towards ethnic minorities groups. I would much rather pay the extra money and go to Target.
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April 2023 by Bethany T.
Horrible Customer Service and staff. I did a grocery pickup and received half if my items. After an hour on being on hold (hung up on 3 different times) and another drive back into town, there was nothing they could do. Clearly they dont check orders and dont take accountability for their mistakes. I spoke with Jim and Madison who were very rude and unhelpful. They told me they wouldn't help ne and to call corporate. Luckily i was able to get a refund. Clearly they dont do their job correctly. Please avoid pickup fron this location at all costs. Super lazy, rude, and unhelpful.
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April 2023 by Vandy G.
Excellent service. : ) I really enjoy shopping here. And I'm glad to be a part of. But I am concerned with the self checkers they are watching you when the paying customer pulls out their money and it's quite very uncomfortable. And feels very unsafe. I also mentioned this activity to security. It saddens me. Even the manager encourages this foolishness which is really disgusting. It seems as thought this particular group is working on shutting down this particular Super Walmart. So disrespectful and sad and disgusting!!!
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March 2023 by Jesse Crotser
I usually try to avoid this location due to lack of service, but was in a time crunch so I stopped in to get a check cashed on a Sunday. The time was around 7 PM and before I had driven to this location I verified that money services hours closed at 11 PM. The employee behind the counter proceeded to argue with me that I was wrong and money services closed at 6 PM when their website and Google clearly states otherwise. I don’t think that “the customer is always right,” but at least know what you’re talking about before you open your mouth. Definitely taking my time and money someplace else.
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September 2022 by Thomas S.
I had to return phones that did not work, even after an employee in electronics helped to try to activate them. I also purchased two phone cards. When I asked a Customer Service "Supervisor" if I could get a refund for the cards, about $40.00, she told me that since I scratched them to get the pin number to activate the phones, she would give me a refund. Of course I said "I had to scratch them to get the pin number, and the phones would not activate!" She replied, "Well, that's not my problem!" I asked if that was an answer that should be given to a customer? I also asked to see a manager. She VERY reluctantly, and if looks could kill, I would have been dead on the floor, called a manager named "Sandra, or Sandy". Who after helping me for two hours finally refunded the inoperable phones. She was great, but would not give me the name of the disrespectful employee, saying she would handle it. I will never shop there again! It was totally humiliating, embarrassing, and I think customer service just wanted me to go away instead of actually providing " CustomerService". It was amazing!!
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March 2022 by Rebecca W.
Be warned. The customer service department at the corporate office is not customer friendly. I had a refund issue recently and was told that Walmart does not do refunds on unauthorized purchases. My debit card was hacked and items were purchased that I never ordered or received. I tried to get a refund for those items but was denied. What is the fraud department there for? So be mindful of your decision to purchase from this company.
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January 2022 by Dalton P.
some of the worst workers to ever work there. Always out of products. Never stock up their shells
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December 2021 by Michael H.
never enough cashiers. people begging for money inside the store. store worker followed my wife out of the store and started a full on conversation with her as she was trying to get in the car to leave, also blocked her from closing the door. this in my opinion is full-on stalking. unsatisfactory in my opinion.
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October 2021 by colleen l.
I ordered online 45 to pick up curbside. I sat there for 20 minutes before anyone came over to me. I had tried to call the number but nobody answered but I checked in on my phone. When the person came out they couldn't find my order on their phone. They told me my order was for yesterday. I ordered yesterday and was supposed to pick it up today. Then when I looked at my phone it said order was already picked up. They gave my Order to someone else. They wouldn't give me my items because they said they had to give me a refund. How do you give my order to someone else when they didn't know my name?
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November 2020 by Joan M.
This particular store has a major service issue. I've ordered online from this location three times, and all three times I've had issues with items missing from my order. Once because they left out an entire box, and leaving me with about a dozen items I had to go to the grocery store and purchase. This last time they tried to send me home with a package of turkey that was opened and left off two items that I was able to walk into that store five minutes after I got my online order and purchase. So they were there, the employees just didn't bother to get it. I've spoken with two different managers and an assistant manager, all of which have given me all excuses and no solutions. "It's a high-volume store. " I used to order from the highest volume store in the entire state of Arizona since they first offered online order pick up. This only started happening here, in Illinois, when I shop at this particular store. "They pick up online orders overnight, so maybe your items weren't in available then. " So if they weren't available overnight, but are available a few hours later when I come to pick up my order and then walk into the store and find the same item that you left off, that means you either have a stocking problem or a purchasing problem. Either way, it's a problem. When I spoke to an assistant manager earlier today when they not only left off three items that I later found in the store, but had to replace a package that was open that I didn't notice until I got home, they didn't even bother to get my name or even the time I picked up my order. They were obviously not interested in looking at or solving the problem they have at this one store. I'll only shop here as an absolute last resort, which is a shame because this is the closest location to my new place. But the employees will only care as much as the managers do, and it is very obvious the managers do not care if I have a good experience at the store or not. Just to be perfectly clear, this is hands-down the worst experience I've ever had at any Walmart, and it's happened three times in a row now. The store is fine, but the management is awful. And the employees are worse.
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October 2019 by Sarah B.
Every time I go to this Walmart store, panhandlers ask me for money in the parking lot. One guy actually followed me to my car from the store asking for money or cigarettes (I don't smoke). The past few times I've shopped here, it is a similar story. This location is not recommended.
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April 2019 by Lisa B.
Ridiculous wait for grocery pick up. If they can't staff it, they shouldn't offer it. The girl working was nice though.
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October 2018 by Ed S.
This place is a mess! I am not sure why I bother coming here. Target is much neater and friendlier. I guess I need to get use to having my bags searched when leaving with my purchases. Supercenter? There isn't anything super about this Wally World.
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January 2018 by Kelly J.
Right before a photo shoot I had planned, I called this location to confirm whether if I purchased latex balloons, could I pay to have them blown up with helium. SURPRISE SURPRISE, the person I spoke to on the phone was talking out of her butt. No they don't have a helium tank for you to use. Waste of time, and money. Won't be coming back here
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December 2017 by Michelle L.
This Walmart has appallingly bad reviews and a low rating. I'm giving them a pass. It's Walmart you guys. Are you expecting white glove service? I'm not. It serves its purpose. That doesn't mean you shouldn't wipe down your cart really well with those sanitizing wipes by the door and try not to touch anything you don't have to touch. You should!