-
February 2024 by Tyler Roy
I cannot say ENOUGH about how incredibly pleased I am with the service we recently received at this location. My daughter wrecked her car on 12/18/23. From the very start of the insurance claims process, Tamera was a TRUE GEM!! She was pleasant, knowledgeable, and made the process simple! Once we were able to get the car in for repairs, they were accessible, provided regular updates, were responsive to our calls and questions, and ensured that everything went smoothly. And they were FAST!! Brandon was AWESOME with keeping us posted throughout the entire repair process. While I certainly don't look forward to needing their services, they would hands down be my FIRST CHOICE. EXCELLENT SERVICE ALL AROUND!!
-
January 2024 by Jamal Hutchison
Had an accident to the rear of my vehicle, they repaired that damage just fine, but now my keyless entry doesn’t work, and they are telling me it never did as if I didn’t use my care everyday before I dropped it off to them in working condition. Absolute trash customer service. Also many changes on the repair date which caused issues with the rental. Would not recommend at all.
-
January 2024 by Rebecca Young
I could not be more impressed with the quality of work and customer service I received at Schaefer Autobody! I took my Ford Bronco Sport to the shop after being hit in a parking lot. The angle at which I was hit required a new hood, fender, front bumper, several other minor things and repainting—so not a quick fix. When I arrived, everyone in the office was friendly and very helpful. JD walked outside with me to look over my vehicle, talk through what happened, and let me know he would be in touch later that day once they were able to get a closer look. After dropping my vehicle off at the shop they called to have enterprise pick me up and take me to get my rental (super painless)—I think the whole process took about 30minutes. Later that day JD followed up with his assessment of what my vehicle would need, his communications with my insurance, and told me he would be in touch once they received the parts and had a better understanding of the timeline. They had my vehicle about 2 weeks. JD explained because of the pastel paint color (cactus gray) it was a bit challenging to match and they were not happy with the first color so they ordered another color and blended the paint further into the front doors—truly, it matches perfectly. When my vehicle was ready for pickup, I was able to just leave my rental car there saving me a drive and JD walked me outside to go over everything that was done. He explained all the work that was done, answered any questions I had and explained the warranties and how best to reach him if I had any future issues. My bronco looked better than the day I bought it off the lot—the exterior was sparkling clean, the tires were even cleaned and the front interior was perfectly spotless (which is definitely not how I had left it). I highly recommend JD and his team at Schaefer!
-
November 2023 by Samantha Zastrow
JD was exceptionally helpful and professional. He kept in touch throughout the process and even stayed ahead of a less then communicative insurance company.Service: Body & Trim
-
November 2023 by Brian Metze
Very professional and professional workmanship. Highly recommend them !!My truck is hail free !! Excellent job !!Service: Body & Trim
-
November 2023 by Sam Perkins
Once again Schaefer has done an amazing job with my vehicle. This company is amazing between the communication with the rental car company, the insurance company and myself they take away all worries. I went somewhere else to get a bid and come back her because of the service. If you want a pain free experience after a crash I strongly encourage you to use this company especially for Kia and Hyundai my Palisade looks like it did the day I bought it. Awesome Job!!!!! I have used them twice and both times have been a great experience although I hope i never have to use them again but if you need auto body work done I wouldn't go anywhere else.
-
November 2023 by Cheryl Woodberry
Personnel were very polite. They explained everything that needed to be done on the car. The car when finished was perfect and the paint matched because they had to do touchup because of the hail damage. I would recommend them to fix anything on your car. I am well pleased.Service: Painting
-
November 2023 by Josh Wohltman
Friendly and Fast Service for hail damage. Liked their partnership with Enterprise Rental Car, able to leave rental car at their location when done. They took care of everything with insurance as well!Service: Body & Trim
-
October 2023 by Brenden Greene
Wow! I had such a great experience Schaefer! I brought my car in for hail damage. They worked super fast and accommodated my need for a quick turnaround, got my car the next day. The management team was on point, providing excellent service throughout the process. Went to pick up my car and noticed they did a thorough cleaning, inside and out. I highly recommend this place for their speedy and top-notch service!Service: Body & Trim
-
October 2023 by MeMe Gray
Everyone was very hospitable. The service was quick and fantastic. Had hail damage removed from 2023 BMW. They kept me well informed step by step.Service: Body & Trim
-
September 2023 by Cleone Mixen
Schaefer repaired damage from a recent accident to my door fender and bumper. They went above and beyond keeping me informed during the repair which only took them 8 business days. The parts and paint all came out perfectly. They cleaned my car and presented it back to me looking better then I could have ever expected. Very happy that I chose them over their competition!Services: Painting
-
September 2023 by Vicky Triplett
These guys will take care of you with exceptional skills and personalities to match. Kept me informed of status of repairs and completion date. Couldn’t ask for a better team experience!!!!
-
September 2023 by Darrell Stegall
Had a lot of hail damage on a Jeep that I just got back today. Not only was the work perfect, the detailed my entire car. This is the second time I've used Schaefer and they were amazing in both instances. I won't go anywhere else if I can help it. Thank you Schaefer!
-
September 2023 by Andrea Williams
My car was initially rejected here although the insurance company has a contract with this facility. Once they agreed to take my car it didn't take them long to fix it. The manager was nice and kept me up to date. I advised them that my car wouldn’t start that’s why it had to be towed. They stated the done several test and my car was fine. I picked up my car. It was a pleasant experience. Next day my car would not start. Called the dealership, no answer, left voice message, no call back. I had to have someone come to my home to jump my car to find out the battery was not hooked up. Still no call back. It’s been a week and I just received a call back because I was sent a survey and I complained on the survey. Instead of listening the rep/mgr wanted to go back and forth. I do not recommend this facility. Instead if acknowledging the oversight the mgr stated we didn’t unhook your battery. Clearly the impact of the accident is prob how it got loose. Checking for this after I told you my car wouldn’t start could have saved us both time and frustration.
-
September 2023 by Andrew Totsch
This Schaefer location is phenomenal. They make the experience of getting autobody work done seamless, transparent, and high quality. They are always friendly and informative. They put themselves in the place of their customer. They are very understanding of your situation and approach their customers with empathy. I have used them for years, and every time I need their service, they repeatedly prove themselves. They work exceptionally well with all the other companies you need to work with, such as your insurance and rental car companies. I will keep returning to them whenever I need to and suggest you do the same.