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October 2023 by Dave Braden
Working with John Johnson was delightful! From the minute we walked in until we left, John was extremely patient, helpful, and friendly-and we hadn't bought anything yet. ?We bought a couch and desk and nothing changed with his excellence.
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September 2023 by Theresa Marlin
Paula was amazing! She has a good sense of style, and gave us great recommendations. She was very knowledgeable on all products. She guided us in helping us find the best fit for our needs and style. She took her time and really made the experience great. We left feeling so good about our purchases!
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September 2023 by Jim Burke
Angela was very pleasant and responsive. She sincerely went above and beyond to ensure our needs were met. Her genuine concern was refreshing and resulted in making our shopping experience a successful and delightful occasion. Angela's manager, Jim, also deserves recognition. Together they make up a dynamic team!Jim and Brenda Burke
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August 2023 by Chris Grudzinski
Shopping process was incredibly enjoyable. The staff was knowledgeable and attentive, helping me find the perfect pieces for my home. The delivery service was equally impressive – not only did they handle everything with care, but they also kept me well informed about the delivery timeline.
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August 2023 by Emerald Bean
I enjoyed my experience here. The staff was very helpful and treated me with respect that I have not experienced at other furniture stores. Plus one of the staff members named John went out of his way to make sure that I was comfortable, relaxed, and understood the process. Thank you Kloss Furniture Store for your service. It’s is really appreciated.
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August 2023 by Kathy Chott
I was able to furnish almost my entire home at Kloss. Angela Brown was the sales personnel who completely was able to help me design and even find me some of the items that I needed as special accents to kinda add some flair that was most needed. I have already needed help with warranty items and Kloss furniture is immediately on the case. I could not have found a better place to shop for my new home than Kloss furniture. And I will always return there first for my furniture needs. Thanks again for my beautiful home ? i absolutely love it!!!!!!!
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August 2023 by Glexgaggy.augygh.7jjbnda nda Lee
Latoya was my awesome salesperson. She has a pleasant personality, patience, and in depth knowledge of the furniture as well as excellent customer service skills.I highly reccommend her for your shopping experience. I am totally happy with the quality of my furniture from Kloss and I really like the layout of the store and the arrangement of the furniture.
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August 2023 by Lee Potts
We bought a leather couch from Kloss of South County on Monday. We were impressed with this store and especially impressed with Shay, who guided this adventure for us. She was professional and very knowledgeable about their product and the present inventory. Shay patiently and caringly assisted us through our indecisiveness to help us find what we wanted and were happy with in the end. We highly recommend Kloss and especially Shay.
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August 2023 by Rick Drake
John was fantastic. He is friendly and carefully listened to my requirements. He showed me a few pieces and helped me make a decision. I bought the item the same day.
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August 2023 by Mary Lee Muniz
Latoya Lee Harden was so easy to work with. She was so helpful and knowledgeable but didn't pressure us. You had excellent deals going on. We got a free box spring and free delivery. The showroom at Kloss in O'Fallon displays everythingso well and looks so clean. It was an enjoyable experience.
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August 2023 by Jim Murphy
Second time dealing with Kloss. Nate is the best. Bought a reclining love seat last year and my lady decided that we needed the matching sofa. One phone call to Nate and 10 minute stop on the way home from work and that sofa was on the way. It arrived on the Saturday after the Tuesday sale. Totally satisfied from start to finish!
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July 2023 by Alex Evans
Selection inside of the store (for recliners — our goal purchase) was large and offered something for every level of budget. The sales team was helpful and not overly pushy. Point of purchase was quick and the store offers delivery to the home with dates we could select. The delivery team was friendly and took great care to protect the piece and our home (walls, doors, etc.) while moving the recliner in. Only downside was the piece was a little pricey for what we got but not bad considering the overall service. Would shop here again and recommend a look by others. Its nice to try out the furniture in person which you cannot do online.
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June 2023 by Cody Feldt
Always friendly and helpful. John was well informed and answered all our questions on the showroom even though we showed up at the end of the day. The delivery men were courteous and happy to set everything up despite the 90°+ heat. This is our second experience with purchasing furniture from Kloss. We’ll be returning in the future because of our positive experiences there.
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June 2023 by Michelle Walker
Our experience with Kloss has been amazing from the retail sales experience to delivery. Mike fromCustomer Service was amazing when a potential problem arose with availability and he solved the issue and our delivery team (Bobby and Sam) where the absolute greatest to work with. I will definitely continue shopping with Kloss.
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May 2023 by Tammy Holtgrave-Peters
Excellent service! Love our new sectional couch, breakfast nook & headboard & bed rails! The guys did a great job installing everything & did it & got it done within the timeframe window that they gave. I was super impressed with the customer service & also with the friendliness of the salesperson when we bought the furniture pieces. Just a wonderful store to do business with!