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August 2023 by Bianca L.
I would never go back here & if i do maybe not with that wax specialist. Why would you not take the time and properly wax someone. I had a Brazilian and it was horrible. I left in tears because I've never had a Brazilian done like that before. She didn't even do the butt strip properly. It's always a hit & miss with European Wax Center. I wish i could just fine someone that's good and takes their time. She literally didn't even clean the wax off of me. If you don't like looking at vaginas & butts why are you working there smh
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July 2023 by Google user
Yesterday was my first time visiting European Wax Center. I absolutely loved everything about it! I’m BIG on great customer service. I received excellent customer service from the time I walked in the door until the time I left. My Esthetician, Jessica was awesome! She was very personable and made me feel comfortable. I will definitely be a repeat customer on a consistent basis!! I walked out the door with a follow up appointment. Jessica also recommended products that I purchased.
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July 2023 by Nita B
Yesterday was my first time visiting European Wax Center. I absolutely loved everything about it! I’m BIG on great customer service. I received excellent customer service from the time I walked in the door until the time I left. My Esthetician, Jessica was awesome! She was very personable and made me feel comfortable. I will definitely be a repeat customer on a consistent basis!! I walked out the door with a follow up appointment. Jessica also recommended products that I purchased.Service: Waxing
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July 2023 by Taylor Bradley
This place is awesome! The front desk employees are so polite and welcoming! And of course the waxers are great too! I love the fact that they are there to make you feel confident about yourself and they know how to maintain conversation throughout the process ?
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July 2023 by Addison Henry
It was my first time every getting waxed and the girl that waxed me talked me through it the whole time. She was super sweet to me but sadly I can’t remember her name. I will definitely go again!Service: Bikini waxing
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July 2023 by Jane Stone
Jessica did a great job, and has a great personality too! Definitely stop in to get more info or book your appointment. ?Service: Bikini waxing
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June 2023 by Nia S.
This location is awful. I find it inexplicable that they would utilize a service pass without getting my permission. Making the consumer pay for a lack of communication on their end is wrong; an apology would be appropriate. Given that they committed fraud, I believe it is the customer's right to receive fair treatment and compensation. Additionally, I made an effort to manage this problem delicately, but they are making it appear like it is the responsibility of the other side. They had two days to get in touch with me. Given that I was informed the day the incident occurred that a manager would get in touch with me on Monday, there is no way it should have been left up to me to reach them. In conclusion, I do not approve of what happened and it is unfair to me as a paying customer. I believe that accepting this as a setback, apologizing for the error, and simply explaining in the future that only specific wax services are offered when someone is referred under the referral program would have been a preferable course of action. However, I am left to foot the bill for my mother's services, which are not my responsibility. I'm just returning to that facility to make a payment because I respect my mother and wanted her to get her first wax. However I think my mother or sister would have been willing to pay half off for her service if they had explained what they had just told me on the phone today.
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June 2023 by Dominique Clemons
My first time at this location wasn't the best experience because they were overbooked, so I had to wait nearly 2 hours for my appointment. Shantae was great, so I decided to come back and see her again. This past was great!! Shantae did a great job, offered products specifically for me and the receptionist offered me a promotion for 3 free waxes!! For a chain, this place does a great job!!
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June 2023 by Laura Hofrchter
While getting my wax I realized I had made a mistake when booking my appointment. When I thought I had booked a Brazilian and an upper and lower(full leg) wax I accidentally clicked on just the inner thigh($21 service)and lower leg wax($50 service). When I realized my mistake(while getting my legs waxed) and asked the person waxing me why she wasn’t waxing my entire thigh she told me I just scheduled the inner thigh, and that I would have to speak to the receptionist about getting the rest of my thighs waxed. So after she completed the services that I had scheduled I then went to see about getting the rest of my thighs completed. The receptionist told me that I would have to pay for the service I had already received and then I would be able to get the rest of my thigh’s completed. I agreed and paid $125 for the service plus a $20tip. Upon completing the transaction I questioned how much she would charge me to complete the rest of my thighs thinking that it would just be the difference of $8 plus whatever tip. She then told me it would be $50 to complete my thighs which would have cost me $71 ($21 for the inner thighs and $50 for the back/sides of my thighs) just to wax my thighs when an entire leg wax is $79. Confused i questioned her logic and she stated that she would only be able to discount “like 10 bucks” and the other employee sitting next to her stated “it’s not that big of a difference” to which I replied well yes it is a full leg is $79 I already paid $71 for my inner thighs and lower leg and you want me to pay an additional $50 just to complete my thighs, making it $121 to do all of my legs that’s a $42 difference, so yea that is a big difference. She then rolled her eyes at me and walked away to the back of the store. All and all my experience was less to be desired as the receptionist tried to scam me out of $42. Smh. I will say that the woman who did the waxing was very pleasant and professional.Services: Leg hair removal
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June 2023 by Alyssa B.
Wax was easy to book and my esthetician was friendly and made my first experience super stress free and easy.
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June 2023 by Elizabeth Schaade
Malon is professional, kind, and does a great job. She made me feel comfortable in what most would consider an uncomfortable situation. The prices are fair and they have great products. The girls at the front desk were helpful, although one was way more personable than the other. I think it’s important to make customers feel welcomed, specifically in situations like getting a full wax. Regardless, I had a good experience and plan on returning ?Service: Waxing
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June 2023 by Poetry A
Candace was super awesome! Very professional, friendly and did an amazing job at making me feel at ease! She definitely made a typically somewhat uncomfortable and painful experience a very positive one! Candace was exceptional!Services: Intimate area hair waxing
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May 2023 by Rose Briggs
This was my first every professional wax experience. Tabatha made me feel comfortable and walked me through the whole process. I love my results and booked the next appointment before I left!Service: Brazilian waxing
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May 2023 by Mariah H.
I'm new to the area but have been with the franchise before. I called in and they were able to book an appointment same day! My wax specialist was Cadence and she did an amazing job. Talked me through the whole process and let me know everything she was using and why. Already have my next visit booked :)
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March 2023 by ariana bartolazzi
I’m my first time visiting & I already made a follow up appointment!Amy was so welcoming & kind, she talked me through the entire experience without any judgment!If you are looking for a new wax stylist I highly recommend Amy! She is my new go to.Service: Eyebrow waxing
