Auffenberg Chrysler Dodge Jeep Ram in O'Fallon, IL is committed to providing excellent service tailored to each customer’s needs. The dealership's friendly and professional staff, including Ashley in the service department, are praised for their kindness and attentiveness. Customers appreciate the smooth and straightforward process when buying a vehicle, with sales representatives like Nick helping them learn about features and making the experience enjoyable. Many customers have had positive experiences walking in without appointments, especially for quick repairs such as tire rotations, oil changes, and brake pad replacements, often receiving their vehicles back faster than expected. The dealership offers convenient services like walk-around videos of vehicles during service, which customers find helpful and impressive. However, some reviews mention delays and unresponsiveness in the service department, with issues like unresolved repairs and difficulty reaching staff. Despite these occasional frustrations, customers value the dealership’s dedication to meeting high standards and exceeding expectations whenever possible. Overall, Auffenberg CDJR is seen as a local dealer that prioritizes customer satisfaction, quick service, and a welcoming environment.
Great front desk service, and technical feedback and status on our vehicle. The service time did take a while due to assessing the vehicle's issues, but when narrowed down, they were prompt with the repair
September 2024
Great customer service willing to help you as much as they possibly can
September 2024
Nick was my sales rep and he made the process very smooth and straightforward. He answered all my questions, assisted me with learning my features. Thanks Nick
